Universal Electric was called to my home for what appeared to be a breaker issue. By the time their two technicians arrived, the issue had already resolved itself. I asked them to investigate further in case the problem returned, but they declined, saying "there's nothing we can do." They never entered the home, never inspected anything, and only briefly stepped out of their van into my driveway to talk to me before leaving. At no point during the scheduling call was I told there would be a service fee. When the techs arrived, they made no mention of a charge, nor did they provide any kind of invoice or paperwork before leaving. I later received three bills by mail, each demanding $130, with no explanation of what the charge was for -- just a warning that failure to pay would result in the account being sent to collections. I did not believe the charge was warranted and disputed it in writing via certified mail with return receipt, which Universal Electric received and signed for. They never responded. No follow-up, no phone call, no documentation -- just silence. Eventually, they turned the matter over to a collection agency. It's frustrating to be billed for a visit where no service was performed, no agreement was made, and no information was shared upfront about potential charges. Based on this experience, I would not recommend Universal Electric. read more

Rick from universal asked me to provide dates and times that he could do an in person consultation. I provided 5 days and times that worked for my family. Rick picked one from that list asked for my phone number and address. After that communication, 3days passed and he no called no showed for our appointment. This lack of communication is all I am able to review. As a client, communication is one of the most important aspects I look for in a contractor because my time is valuable. read more

Universal Electric - Text Conversation - Electricians Near Me - Omaha, Nebraska

They were booked out til next week, but ended up calling back to say they were available that day and finished fixing our light fixture in less than an hour. read more

I found this team very Responsive and Friendly. I am very happy with the Great work product. read more

Universal Electric - Tesla charger - Electricians Near Me - Omaha, Nebraska

Will try to keep this short. First, I seldom leave reviews. But in this case, they deserve the effort to leave them a good one. Three people from Mid American Energy came knocking at my door the other morning. They informed me that my power meter was 15 years old and it had quit working. They told me that in order to replace the meter, the meter box would have to be replaced first and an electrician would have to do that part at my expense. So, I started my online search. I contacted Universal and three other places. One place didn't return my call at all, another said that they were too backed up, and the third one gave me a quote of $3100 dollars. Universal came out the day after I called and said they could do the job for $550 dollars. I said that would be fine and to go ahead as soon as they could. They were here the following day with Brian and his co-worker. When they saw that the entire box did not need to be replaced, they only replaced the connector parts inside the box that were bad. When everything was said and done, they said the job turned out to be easier that they had expected and dropped their charges from $550 dollars to $180 dollars. Mid American was there at the time they did their work and seemed perfectly happy with the work that Universal had done. They installed the new meter and everyone went on their way. It could not have been a better experience. If I ever need the help of an electrician again, I won't even consider calling anyone other than Universal. read more

Universal Electric did everything right from their customer service to the actual work they performed. Rick & his crew are true professionals and have excellent communication skills. I've use Universal Electric on many occasions and their work has always been completed when they said it would be and they leave our place clean once they're done. Price is extremely fair and the work quality is top notch. I would highly recommend Universal Electric for any of your electrical needs! read more

"I had some work done at my house by Universal. When they were finished, I said, "What do I owe you?" The guy said, "Our boss will send you bill." I waited and waited to get a bill in the mail. It never arrived. Then I got a phone call from the boss, who said, "When are you going to pay?" I said I'd never received the bill. He said he'd emailed it to me. But he'd misspelled the email address. I thought the bill was coming the mail, and he'd sent the bill to a non-existent email address. I paid the bill immediately. The next time I called to have work done, I got the impression that I got "blown off." So I got a different electrician. I always pay my bills immediately." read more

I had universal install a 240V outlet in my garage for an EV charger. Rick came out promptly to provide a free estimate, scheduled the work right away, and had his crew on site in a few days to get the job done. The guys who came out to do the install were professional, courteous, and went out of their way to minimize the drywall cuts that were necessary to run the wire from the panel to the garage. I really appreciated not having to repair anything! The charger has worked flawlessly after the installation. I'd recommend them to anyone wanting similar service. In case you weren't aware, they're Tesla certified: https://www.tesla.com/support/find-electrician read more

I've used Rick and his crew multiple times and would highly recommend them to anyone! I have given his name out to numerous people! I know with a high degree of confidence that he and his guys are very knowledgeable of electrical codes. Rick is a great guy you can trust! read more

Had them come out to fix a fuse blowing in house and lights were off. Once electrician showed and looked totally stumped continuously checking and testing wires. He applied some fixes but just threw pieces of wire, tape and other waste materials on my floor and did not bother to clean it up. He took apart light fixtures, switches and receptacles and did not put them back together when he left. He replaced the 20 amp fuse that was blowing with a 30 amp fuse which is dangerous and can cause other problems. When he was leaving I asked what the charges were and he refused to tell me and just said the owner would be in touch about the bill. (First red flag). About a week later the same fuse blew again along with an additional fuse which may have resulted from using the 30 amp fuse instead of a 20 amp. Called them, back and then they sent two electricians with one I believe was an apprentice who stood around and did nothing. Examined the very same wires again and popped all my 20 amp fuses THAT I PURCHASED AND PROVIDED TO THEM, during their trial and error to find the problem. Claimed it was a new additional issue not caused by the first guy who was there. Again would not tell me the charges when they left. Not more than two minutes after they left the fuse popped again and again lights out. Called them back and talked to the owner who seemed very irritated and insisted it was a new problem and not due to anything they did. Another electrician came out along with the owner himself this time who was rude and irritated and again examined the very same wires. Made a fix, refused to tell me the charges and then left. After they left, I realized that the 3 way switch that did control my kitchen light was now wired to control my refrigerator and I have no way or turning on the kitchen light. I informed them of this issue thinking they would be honorable and admit this was their doing. I did not have a problem with any of this until I received the bill. They charged me for all three visits and charged me for each guy that was there at $85.00 an hour each. There was absolutely no justification to have more than one guy there. All they had was an itemized list of each guys time (Hours) he was there (Which was heavily over estimated (as I did keep track of what time each one arrived and left) and for materials actually had the nerve to list the 20 amp fuses as charge as these WERE PURCHASED AND PROVIDED BY ME. They listed these materials they used but did not have listed what they charged me for each one on the bill (second red flag). In all, they charged me for 5 different electricians with 8 hours of labor between them (Not accurate as this amount was padded) and even charged me for my own supplies. Total bill was $631.00 dollars. Tried to reach out to them with my displeasure but have not heard back. Obviously a company that in my opinion charges the customer for their own mistakes and seemed to have very shady billing practices. Would never use them again and would never recommend them to anyone else. read more