I got my DirecTV through the national corporate office and haven't had too many complaints…read more But after getting my roof redone and my dish misaligned, I called them to come out and fix it. They informed me that they wouldn't be able to come out for 6 days! 6 days that just happen to cover all of the first NFL weekend. I immediately called Technical Magic and explained my situation. They were booked solid but took mercy on this football fanatic and squeezed me in for an appointment the next morning. They were great and worked with me so I didn't miss the reason I pay DirecTV so much money in the first place, instead of giving me some robotic customer service answer.

I cannot say enough good things about Clint Hartung and Technical Magic!! We have utilized their…read moreservices for the past two years for Directv and wifi services at our downtown condo building. They are the most pleasant, capable and responsive service company that I have EVER dealt with and should be a model for other service companies. They are super responsive and easy to deal with. They will work with you until the service is perfect. In our experience, they always go beyond the expectations and provide the best service possible. Steve Torpy

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

If you're moving into any apartment where Great Plains Communications (GPC) is the only ISP, please…read moreread this first. What I've experienced since my building switched from Cox to GPC in June 2025 has been months of outages, excuses, and complete abandonment as a paying customer. I had zero issues with Cox for over three years. The day GPC took over, everything fell apart. Within 24 hours, the internet began failing constantly -- and it continued every day for months: 6-12% packet loss Random disconnects throughout the day Latency spikes up to 2,000ms Video streams freezing for minutes Smart devices disconnecting Multiple devices (wired and wireless) failing at the exact same time For reference, fiber internet should have 0% packet loss, 1-10ms ping, and no random spikes or unexplained disconnects. GPC's network never met those standards. Support was a nightmare. I spent hours repeating scripted steps and being blamed for everything -- my router, cables, motherboard, Firesticks, TV, even "too many devices." When techs finally came (every 2-3 weeks), all they did was replace equipment over and over. Seven routers, multiple wiring swaps, no improvement. Never any real diagnostics. Every failure clearly happened at the modem (their equipment), but GPC refuses to acknowledge that. Then GPC cut me off from customer support entirely. A technician told me that leadership (specifically Janelle Allison) ordered customer service not to speak to me. Staff could "get in trouble" for trying to help. Only two people were allowed to contact me -- and neither responded to any email or call. I am now blocked from support for a service I am required to pay for. My landlord's response: "If you don't like it, you can break your lease and move." I filed complaints with the FCC, BBB, PSC, and Nebraska AG. GPC responded with the same copy-and-paste denial every time: "Your equipment is the problem. We have no other complaints." But this is not true. GPC techs told me they replaced five modems in my complex the first week. Another unit had a failed ONT replaced through the leasing office. My neighbors confirmed their TV apps buffer constantly and their devices disconnect all the time. A resident in a completely different Omaha complex replied to my Reddit post -- same issues, same forced switch from Cox, same denial from GPC. Someone using GPC at their workplace said they keep Cox as a backup because GPC drops constantly. GPC's public "Elite Wi-Fi" upsell (advertising no buffering, no lag, no frustration) basically admits the problems exist -- unless you pay extra. Bottom line: GPC denies evidence, blames customers, provides no real troubleshooting, blocks people from support, gives false explanations to regulators, and hides behind exclusive agreements with landlords. If GPC is the only ISP where you're moving, understand this: You will be locked in, blamed for their failures, and left with no support. I would not recommend this company to anyone.

Not only did Steve provide top-quality service mounting my TV (something I was way too nervous to…read morehandle myself), but he also took the time to share valuable knowledge and tips about upgrades and improvements I can make around my new home. You can immediately tell how experienced and professional he is. I'm extremely grateful for the level of service he provided, and he's officially my go-to person for any installation or repair service I need. Highly recommend!

Though I did not end up using their services I did appreciate that they got back to me quickly and…read morewere very professional.

Direct tv has been awful to work with we switched to another carrier and have spent two months…read moretrying to get them, direct, to correct an overpayment still no money and they said we should have it in 21 days Will never recommend them to anyone

Over charges it's customers Okay, here we go again with…read moreATT&T Direct Tv over 8-months I was over charged by 292.86. Our original agreement was 85.73 per month that turned into 93.98 per taxes they said but ten again it went up to 96.05 per month. Therefore, nothing changed on my end so, I talked with them and they assured me this was the real price. Never the less, over the last 8-months I didn't keep an eye on them and was over charged 292.86. I just can not understand why we must closely monitor this company to be treated fairly. Please investigate this issue and let me know. I called this company many times and was disconnected as I was being transferred to a supervisor; after over and hour each time waiting.

Robert was very helpful and was super nice ! And he got our stuff up n running !!!!!!read more

The most unabashedly awful and incompetent pattern of customer service in the region. I was so glad…read moreto turn my modem in today.

Best internet EVER!! I am getting the 2 gig service and I tell you what, I have never had an…read moreoutage. No bandwidth issues, and the cust service is out of this world

Whomever the black girl was with the wild hair and a another black girl in the passenger seat,…read moredriving on 72nd near Target, with licenses plate 693 ALLO on July 15th aronund 445p weaving in and out of traffic and almost hitting me then gets on the side of my car talking crazy SHOULD & NEED TO BE FIRED!!!!!! The fact that you are in a company vehicle and driving like that, you don't deserve to be on the streets or have a job. DISGRACE and im sure you're in your 20s which also explains a lot!!!!!!

If I could give them negative stars I would. You never speak to anyone in your state. They are…read morenever helpful and can or will not let you speak to a supervisor or manager.

Horrible, avoid auto pay, will steal your money, customer service is horrible, I couldn't take it…read moreanymore and handed phone to wife, she couldn't believe it either

Bad first appointment got rescheduled, second time appointment was between noon and five showed out…read morean hour early wasn't even home got a call saying they were there told them I'll be there in 20 min, he said that he would wait got there no one there! Called him back got no answer called aksarben tv. There response was the tech told his manager my wife was yelling at him and they canceled the appointment and hisense will reschedule it, but it was strange that the tech told my wife he would come back in half-hour for the service call. You got to love a company that can't even get a lie straight!​

Scheduled an appointment, told they'd show between 9am and 5pm ..... Never showed and never…read morereplied. Waste of my entire day waiting on them