I have been seen at Waterford Family since I arrived in the QC area four in a half years ago and…read moremust say, I have been pleased with their services and how they took care of my during my visits. I never had a problem with payments being paid or services rendered. Now that I am leaving the area, the ladies will truly be missed and I hope I am able to find a dentistry at my next location, that provides the same kind of services as Waterford Family.

I've never had a worse experience with a dentist. If you go here, get everything in writing, double…read morecheck your credit card statements for being overcharged, and expect the staff to judge you and gossip about you after you leave. Or better yet, just go to a different dental office. There are plenty to choose from.

I have been to QC Family Dentistry twice now. Both times I went, the staff and Dr. were very…read morehelpful and friendly. I am very satisfied with them and will continue to be a patient.

Dr. Moon is awesome! I hate going to the dentist more than anyone but he is very good. He…read moregenuinely cares about you and does the best he can to help you. The staff are also very friendly. It's so hard to find a dentist you like. I drive all the way from East Moline to Davenport to see him because he's the only guy I trust. He will even call you later on in the day after your appointment to make sure you're doing ok. What a great doctor.

The "cleaning" traumatized me. I had never feared any type of dental work before. It caused me to…read morebe permanently scared of all dentists.

If I could rate Dr. Bishop, it worlds be 11/10 stars. She…read morehas the experience and skills to do what is needed to make your teeth feel good and to give you a great smile. She helped me with my issue and my mouth feels so much better!!!!! Her team makes me feel like I am part of the family. So if your are wondering who to trust, THIS is the place to go!!!!

I have issues with severe childhood trauma and they were so great with me. Dr Malloy is a…read moresweetheart and has a very personable chairside manner and the hygienist, I think her name was Christine was amazing as well. Aspen doesn't hold a candle to Crow Valley. Thank you Christine and Dr Malloy. You treated this old lady very well and eased her fears nicely.

Patient be aware. Don't be fooled by the good reviews. This office actively campaigns for people to…read morepost good reviews. I have worked in the healthcare industry for over 30 years. I am extremely disappointed in the customer service of this dental office. I had numerous issues over the course of the one year I went there before switching. Dr. Malloy seemed caring and compassionate but his support staff were rude and unprofessional. I'm going to try and summarize without writing a book: 1. 1st appt insurance estimate for crown and night guard (I showed Dr Malloy at picture and he said he could make me the same one). I told hygienist I do not do fluoride when she asked me. No Fluoride was applied to my teeth. 2. One month later temp crown applied by dental assistant. She was inexperienced and made it too thin. I expressed my concerns during visit but she was confident she did it correctly. Front office staff told me I owed entire amount for crown and insisted I pay it that day ($1000ish). When I questioned it told me I reached my max insurance benefit. Explained that was impossible, was told I had to pay full amount. Would not investigate further and told me if I had an issue to call my dental insurance company. I called immediately and they confirmed the dental office made a mistake and they hadn't ran it through my insurance. I received a voicemail the next day from the dental office saying they had a glitch in their system and I would be credited but No apology for the mistake. 3. Temp crown crumbled after 12 hours and I wasn't even eating or chewing. 4. Had to go back for 2nd temp crown. This time the young dental hygienist had a more seasoned lady help her. 5. Also at the one month crown appt I was fitted for a night guard. 6. Night guard came in 4-6 weeks later, it was the wrong one. 7. Had to comeback to be re-scanned for the correct one. Waited another 4-6 weeks and this one was incorrect. 8. Received a voicemail from them saying that Dr. Malloy wants to make it right so they are not going to charge me for the night guard. 9. Went in a 3rd time to be re-scanned for the correct night guard and they credited me the $375 I had originally paid. 10. Waited 6-8 weeks, finally contacted them. Yep, night guard was in. When I went to pick it up the receptionist at the front told me I owed them $375. Mind you this is the same lady who I had the encounter with about the crown. Explained to her that it was supposed to be free. She left her desk went in back then came back and told me this night guard was way more expensive then the original one I was quoted for so I owe them. I asked how much more and she couldn't tell me. Then said are you ready to run your credit card. I paid it. 11. It was time for my second 6 month cleaning. The hygienist called me on Monday and asked if I could come on Tuesday instead of Thursday because her mom was having surgery. Okay I felt terrible but I couldn't change my schedule. It's highly unprofessional for her to call me and ask me that. If she needed the day off then they should have rescheduled me or moved me to another person. Her not being there for her mom's surgery shouldn't have been on my shoulders. 12. Went for my cleaning. It was very awkward. She ended up putting fluoride on my teeth without asking me and I was unaware of her doing this. She then proceeded to walk me up to the front and tell the same receptionist I owed for fluoride. It was $30ish and yes I paid it. At the point I was so over that place, it wasn't worth even saying anything. Needless to say I switched dentist. I am so glad I did. I know Crow Valley reads and responds to these so I surely hope you make some major changes in your customer service. Your front office people are the face of your business. They are the 1st and last person a customers sees. I was a paying customer and should have been treated with kindness and compassion. Everyone makes mistakes, it's how you handle them that makes all the difference! Start showing you value your customers!

Quality service for years; we travel from nearby Chicago to get the best care we have experienced…read morein these elderly times, especially. When younger, we brought numerous friends and family healthcare workers who were amazed and happy with results: dentures, root canal, periodontal disease checkups, xrays, basic cavity filling repairs.....etc.

Dr Botsko is a great dentist. He has been saving my 72-year-old teeth for decades. He always takes…read moreme in at once when i have an emergency. His staff are helpful and knowledgeable. Best Dentist in the QC

I want to first start off by saying; Best experience I have ever had with a Doctor of any kind! I…read morehad braces as a kid, hated dentists my entire life, mostly stemming from all the pain associated with them I'm sure. Needless to say I am 29 and just had my first root canal done here. Much anxiety going in as anyone who knows my past would expect, but... I have to say this experience has changed my mind on dentistry as a whole. Very nice, professional, and the way the doctor and assistant Jami worked together was like watching a TV Show on Dentistry At It's Best! Seriously I was numbed with a gel, which made me not even feel the needle which also numbed me for the procedure. I never felt a thing the whole time, they explained what they were doing during the entire time and to watch those two worked together shows how passionate they are at what they do! Today is the day after the procedure and I honestly can say I'm not in any pain, there's no swelling and if I have to get another root canal... I think it's pretty obvious where I'm going and I'm not even worried, it's been pretty comical telling people at work I had a root canal yesterday because apparently it's a bad experience for people, or they are just going to the wrong place!!!

I can highly recommend Dr. Roeder even though I no longer see him. I saw him for about 2 years from…read more2011-2013 and I have had numerous dentists in my life having lived around the country. His methods were excellent as far as pain management and the quality of work was excellent. The staff was fast and courteous and I was always in a chair almost immediately. If my insurance would have allowed me to stay with him I would have happily done so. I still recommend people to him whenever dentists are mentioned and I really feel that this practice is one of the best I have been to. I never thought I would say this about a dentist but I miss him and his staff. Kudos to you from Paul Kelty

I have been going to Dr. Roeder's office for almost 15 years. His staff is amazing and are great…read moreabout going out of their way to work with patients needs. Dr. Roeder has always been very patient with me and takes the time to clearly explain what he will be doing and why it is important. I'd definitely recommend to anybody.

Dr Keech is very caring. The quality of care is excellent. Dental hygienist, Monica , was very…read moreprofessional. Office staff alerted me to an insurance option that provided more dental coverage.

Doctor Sheldon was amazing! Highly recommend, the overall staff was great! They answered all the…read morequestions we had and more.