Brooke has always done a great job on my services. Mainly laser treatment and filler. She's very knowledgeable about the services they offer. Very clean establishment friendly customer service. read more

I have a number of skin issues from H.S. To cystic acne. Whenever I have an appt. They are incredibly nice, courteous and I always leave feeling more in control and they help with great treatment results. I cannot say enough good things about all of the staff too. Thank you Taylor for your care read more

I had my visit & removal of bump on skin surface. It has been a few weeks due to being on vacation. I received a sizable bill when I returned home, exam, removal of lesion, specimen handling fee. Now I wonder I am to go for a follow-up visit. It was scheduled the day I went. Does anyone know- do I pay AGAIN for that visit- or is it included in the previous removal fee patient visit ? What was anyone's else's experience in that matter? read more

Scam Unprofessional No use of gloves No after care (ointment & bandage) Nothing written down about what was done or the level it was done at for each session After 11 times almost a year later results are unsatisfactory Sketchy job (not done neatly in the lines) read more

Being proactive, I found a spot, went in, had it biopsied, and removed. Fine. Between first diagnosis and removal, they couldn't get me in any faster than 2 months. Then I had to wait 45 minutes after my appointment time for the removal. The doctor had zero personal skills. The nurse wasn't any better. Then the final pathology report wasn't ready at my follow up appointment. "The lab who does that is moving." Not my problem. Then a week goes by. Nothing. A week and a half. Nothing. I have melanoma. It's the most aggressive skin cancer, metastasizes to the liver, lungs, brain, and heart. I'm still waiting to hear if need more tissue removed. So I called. Pathology report please. "You'll have to come in and sign a medical release form." Or you should have just told me when I was there. I hate medical offices, and this crap is why. Zero customer service. Zero concern. But we'll be happy to bill your insurance and collect. Disgusting. Go to another doc. Save your time and energy. (PS: the post-op information says you'll have a scar but we'd be happy to fix that for you too. How about you just do a good job the first time?!) read more

Had a 4 PM appointment and waited 50 minutes without anyone saying anything to me so I left. Use a different dermatology office.

I went to the Soderstrom Skin Institute office newly located in Moline, IL. They took over for Dr. Donna Poesch, who recently retired. I went in for my yearly skin check with Lindsey Cox, who is a nurse practitioner. She looked me over and declared all is well. She did not turn on the high-powered light to really look at my skin. She did not look closely under a magnifier at concerning spots I pointed out to her. Dr. Poesch always looked me over considerably more carefully. At least Basal Cell Carcinoma grows slowly, so if I do have problems brewing, they shouldn't become major issues before I go to a different dermatologist. In addition to not getting a thorough skin check, she prescribed a steroid ointment for a rash on my foot and asked I come back in 3 weeks to have it rechecked because it could be a fungal issue and need different treatment. When I picked up the prescription, I was told by the pharmacist to not use it more than one week, then she said, well probably 2 weeks, but not more. I was not told a duration of time to use the prescription by Ms. Cox or the nurse. I called the Soderstrom Moline office for guidance 4 times over 2 weeks before getting a person. The office was closed and no word was on their recorded message as to their hours at that office or opportunity for me to leave a message. When I got a receptionist, I was told I would have to speak with a nurse and was told I would get a call back. It never came. Today, I called again and finally spoke with a nurse. She informed me I should continue to use the ointment until my appointment next Monday. I had already stopped using it over concern posed by the pharmacist. I cancelled my appointment. I am planning on asking my doctor at my appointment later this month to refer me to a competent dermatologist. I will not go back to Soderstrom Skin Institute. read more