Horrible lack of organization. After three tries to set up online due to inaccurate information…read morefrom bank tellers, I settled for paper statements. Then They surprised me with a monthly $3 charge for paper statements. I Went in to set up online or close the account only to find the account was set up wrong by the previous manager so online couldn't be done. Said they would fix it but needed overnight. Nearly two weeks now and still not fixed. They don't call me; I just have to keep calling them. Closing the account first thing Monday morning. Too many banks to have this much grief, and I have three other bank accounts online that are hassle free.

I've always had good customer service and I've been alerted when someone else tried to use my card…read more I'm happy with them! Dee has always been very helpful as have the rest of them but i have dealt with Dee the most. I highly recommend this bank. Bob

Friendliest bank in the Springfield. I like to bank where they know my name and are glad to see me.read more

I came from a national bank about half a year ago feeling SUPER jaded and cynical, but SFCB made me…read morea believer in great bank service again, plain and simple. Despite the fact that I usually do something kind of embarrassing when I visit SFCB (once I accidentally flung the drive-through plastic tube out my window... I don't know guys, this is just my life), the attendants are nearly always super sweet and accomodating. When I came here I didn't understand the process of writing a check to withdraw money from my account, and they walked me through that with lots of grace despite the fact that I was like, "HUH?!?!?!?!?" They're great. They also were insanely proactive during the Target data breach debaucle and called me to cancel my card just as a precaution, which I appreciated. Plus, there are no redonkulous "maintenance" fees - no fees at all, actually - and that was a big selling point for me after losing money time and time again to my old bank. I visited today with a list of like, forty items to take care of and my teller was amazingly patient and efficient, so that spurred me to give them a Yelp shout-out in review form. If you're a Springfieldian who's unsatisfied with your bank on any level, make the switch. You will NOT regret it with these guys.

From the owner: Springfield First Community Bank (SFC) is a locally owned, full-service bank, formed and owned by a…read moreteam of community-focused individuals and business owners. SFC strives to have a positive impact through volunteerism, philanthropy and a responsible approach to financial services. Member FDIC. Equal Housing Lender.

I love Central Bank. A lot of the Big Banks have lost the hometown friendliness. Not Central Bank.read more

From the owner: Central Bank is a privately held bank holding-company headquartered in Jefferson City, Missouri…read more The Central Bank family operates more than 250 locations in 78 communities, as well as numerous divisions, including Central Investment Advisors (CIA), Central Trust Company (CTC), Central Mortgage Company (CMC), HSA Central, Central Technology Services (CTS), Bank Central, and Online Central. We specialize in community banking, focusing on delivering cutting-edge technology to our customers in Missouri, Colorado, Illinois, Iowa, Kansas, North Carolina, and Oklahoma; and more than 22,000 ATMs nationwide.

Wait times in drive through is a joke. Won't have tellers on weekends and bankers are rude. If your…read moreslogan is five star service guaranteed, maybe you should have some.

BEWARE! Came to this branch in early October of 2016 to inform US Bank that my mother had passed…read moreaway in order to update her account and cease any further payments from being withdrawn. Was helped by one of the bankers here who took a copy of her death certificate and debit card and told me her account had been frozen and updated her account's status as deceased. I am now finding out that her account was never frozen, and they have kept her account open for years after her death and are now lagging on providing me with statements so I can look into whether or not they have been charging fees to her account or allowing payment withdrawals after death. STAY CLEAR FROM THIS BRANCH AND FROM US BANK IN GENERAL!!!