Went in with what I thought was a nail puncture in my back tire. Manager was super helpful, pulled…read morethe nail out and realized that it hadn't punctured anything and a repair wasn't required. When I asked how much I owed him, he said nothing! Amazing service, super friendly. They know how to treat customers. Recommended to everyone!

Eddie and Gary are so helpful. Being a women new to the motorcycle world, I was intimidated. These…read moretwo made me feel right at home, they were professional, knowledgable, and friendly. I can't thank them enough for making this experience a good one, it sets me up for years of mortorcycling fun!

Dealt with Kimberly in sales. I went couple of times and liked the fact they carry many different…read morebrands. Gave us the opportunity to sit on many bikes. I was going to buy a bike of a particular manufacturer..... let's call the A.... but by having other manufacturers onsite, I realized I could get a better bike of manufacture B. I wouldn't have known the shortcomings unless I came to Holeshot. Like the logo of all car/motorcycle dealers in Langley " cone to Langley, it's worth the drive". No pressure sales, in hindsight their stock sells so they don't need to pressure anyone to buy. Downstairs Robert in parts helped me pick of a luggage rack set. He was very helpful but knowledgeable too. I wouldn't hesitate to recommend anyone to these guys. There are like the SUPERSTORE of motorcycles in G.V.R.D

There is not one good thing to say about this place. My husband had his bike worked on here and…read morethey screwed up on the completion date a couple times which sucked. My husband arranged for a ride out there to pick up the bike but it wasn't ready when they said it would be so he had to scramble to get a ride home again. Total waste of time! I asked about getting a spare key ordered for my bike and they said it wasn't possible but they would order the blank needed. That cost $16 and didn't even cover the cutting cost. No mention that I could get the key blank anywhere else because they just wanted to gouge me on the price. The locksmith I used to cut the key said they only charge $5 per blank. I will NEVER spend another dime at Holeshot and recommend that anyone reading this stay away as well. There are plenty of other bike shops who will treat you a lot better.

Great bikes, fair prices, reasonable customer service…read more Good repair/service department that I'll keep using. Devon the financing guy is great, and will work hard to get you riding. Great financing setup here. The sales staff wasn't quite as impressive for an easy sale like me. James commented I just need my Starbucks cup now that I'm sitting on my Bonneville, ok I'm no yuppie. Tried to ride away but had to wait 15 minutes until someone found some license plate bolts for me. Then I said ok let's fill the tank up because it's on empty, and the guys disappeared into the walls and I could not track them down, 20 minutes later I ended up just leaving empty and first stop was the gas station. I'd say give the customer a high five on the way out don't just look for the next sale on the floor. The downtown shop is awesome, John is on it always.

Would not recommend this dealership based on my experience…read more I placed a deposit on a motorbike after being told it was already in stock. The day before pickup, I was suddenly informed the bike was actually coming from Quebec. What followed was 5-6 weeks of terrible communication and zero accountability. I had to repeatedly chase updates myself, while most responses came from an automated bot or vague messages saying the bike was "coming soon" with no actual delivery date. No one proactively contacted me during the entire process. When the bike finally arrived, the staff showed little concern for the inconvenience caused. I was also charged more for a part than the price displayed on the tag. For a business selling expensive vehicles, the level of organization and customer service was honestly unacceptable. I contacted the dealership directly to resolve these concerns before posting publicly and received no response.

hands down the best in supermoto two time canadian national…read morechampions your #1 supermoto superstore best service and friendly staff

Having read some of the other reviewers' negative experiences on Yelp, I want to be clear that mine…read morehas been very good. I hope those who weren't happy can give them another chance - I'm sure Bayside would like to make things better for them, if possible. Anyway, I went to Bayside to purchase some boots and a jacket since I didn't really want to order online from an American site (customs, shipping, etc. usually inflates the price you think you're paying, often by a lot). I did shop around Vancouver and no one else could get the items I wanted as quickly or for as good a price - In my opinion that speaks volumes. The staff were very helpful in throughout the process. They took the time to talk to me about what I wanted, even going so far as to recommend different boots than I initially came in for - full length vs. short. Their suggestion turned out to be 100% correct and I'm glad I took their advice. I did get the exact jacket I wanted and it's been perfect. I was told by the staff that it was a good choice and it has turned out to be exactly that. It took about 10 days for my items to come in, which was explained to me before purchase and I felt was acceptable. I checked in a couple of times to see the progress on my order and they updated me accordingly - I knew exactly what was happening with my stuff. I'm sure if I had needed a rush on the items, they would have tried to work something out to make that happen. Having said that, Bayside isn't a full retail environment like some of the large dealerships in Vancouver, they're a specialized shop and the experience with them should be understood as such. In my opinion they will go the extra mile to get you the items you need, not sell you a bunch of stuff you don't, and frankly, that's refreshing. I can't really comment on the shop work there as my bike is about 30 years older than what they normally work on ('74 CB550), but I did get a tour of the back and was very impressed with the layout and the cleanliness of the work area. The mechanics were friendly, open and clearly knew what they were doing. If you have a late model sport bike that needs work, I'm sure you'll be in good hands. I felt that I was being treated honestly and fairly as a rider, not just another customer. All in all, I would definitely recommend Bayside Performance... When I need to, I'll be back for sure.

Horrible communication need to send 4 emails to finally get the truth. After telling me 9 days then…read more2 weeks that turns into 2 months. Got my paypal refund. Do yourself a favor avoid the scam buy directly from the manufacturer save time and sanity.

Great company Anything I have brought to him he has been…read moreable to fix and I love duffy the dog too

High level of practical technical competence. Great service. Good price. All of this impossible to…read morefind in Vancouver motorcycle shops and therefore well worth the ride.

Truly one of Bellinghams finest. Looking for a great deal on a Triumph look no further. Hang around…read morefor a few and let Howard tell you about his racing days. Great guy with great stories.

needed some work done on my '82 honda magna, Jim was very helpful and was really kind to me and my…read morefather, and he also gave us a great deal. I highly recommend people to go to this shop. Thanks for the amazing work guys!

Had some electrical issues with my 2007 VTX 1300C and also needed a tune up and some new grips…read moreadded. Jim was very helpful through email and spent time with me when I came in and looked over my bike and was able to do the tune up fix the electrical issues and got the grips on me no problem in just a few days. He also gave me advice and help for future modifications I want to get done. Took the bike out for a nice long ride after getting home and she runs beautifully and all the electrical issues have been fixed and the new grips are awesome. They have all my future business for keeping my bike running for years to come. Highly recommend them.

Brought in a tear wheel with a puncture with a 1/8 allen ket 1.25 inch off center . I askedto…read moreremove tire and patch from inside as had 75% tread left. Service manager says to close to sidewall, have to replace. Asked for his best quote on tire. 327 plus tax. And two weeks to get.shopped around same exact tire 277 plus tax .went back with new tire, at 9 am when they opened.told them where i got it locally so they could maybe use them and pass savings onto customer.service managers nose got out of joint and his demeanor changed instantly, I just wanted to help . I asked to get it back asap. Said he would phone when ready. I called 5 hours later, might be done by 5 ( less than a hour to do) I said you have had it since 9, told me to hold, then came back and said maybe at 3:30. I seen where this was going. Went picked up tire and rim and new tire, took else where, they were busy but they would do right away. Asked why i did not just patch tire on inside? This was due to upsale of service manager! Ive been coming to the his place for decades! Maybe we both had bad days but i will travel miles before i support this place again. To bad as Troy is a great person / owner and staff freindly, but this service manager is one not to deal with if you go there! He upsells you goes out of his way to piss you off if you dont like his recomendations. what a ----

I had to buy an $11 part from these guys to fix my Honda lawnmower. I had never even been into the…read moreshop before. Discovered that I needed air tools to install the part and asked the manager if he could help me out. The shop was backed up for 3 weeks( midsummer) and he said he couldn't get me in. I use the mower to make my living and when he found that out, told me to bring the mower in just before opening the next morning. I did and he met me at the service area before the mechanic's arrived and installed the part himself. Extreme service and I was really grateful!

Very friendly people. Didn't stay long, just a stop along a…read moredrive. Will come back to spend more time.

The technicians and mechanics are great, once they get their hands on your ride. But the service…read moreadmin and booking staff need a refresher course in customer service. I booked an appointment about two weeks in advance for a simple 40K service and to have my cruise control checked. Brought my ride in at 9:30am on time and spoke with the "service advisor". She informed me that the service would be about 3 hours and my bike would be ready that afternoon. So I went to Moxie's for some breakfast and then later to Starbucks to plug in the laptop and do some work. When I returned to Barnes at around 12:30pm (now the afternoon) I was pissed to see my bike sitting in the exact same place as where I left it about three hours earlier. When I asked the "service advisor" she said they were waiting on a special service tech to look at the cruise control. I asked, "Well, in the past three hours couldn't you have at least done the 40k service while you were waiting?" (Not to mention that nobody told me they needed a special service tech or that he didn't come in until after 1:00pm.) Her only response was, "Well I told you it would be ready this afternoon" What's the point in making a 9:30am appointment if your ride is simply going to sit in the sun for 3+ hours!!! What happened to common sense, customer service and respect for your customer's time? When I mentioned all this to the person sitting in the office with "general manager" on the door his only response was "I guess I'll have to speak to her". Finally, at about 1:00pm (and a half day wasted) a mechanic got his hands on my ride and did an excellent job. I'll have the cruise control, and all future servicing, done elsewhere.