Went on the website this morning because I wanted to purchase concentrates. Scrolled down to high ledges cured temple ball and it was pictured with some badder. Went in, bought it, (the dude behind the register even asked how I was going to smoke it, and I told him a rig- do you smoke "ball hash" out of a rig??) got home, opened it and it was hash. Completely misleading and poor advertising. I called immediately, and the guy who answered the phone told me to bring in the product, my receipt, and he will swap it out. Cool. I came back, waited in a 15 minute long line, and was told BY THE OWNER (Mike) that it can not be replaced because I opened the bag. How will I know my purchased product is correct if I do not open the packaging? He was so rude, unprofessional, & frankly - a scam artist. This place is ran by a complete moron, and the staff is just as braindead. You do not smoke ball hash out of a rig ?? Zero customer service skills. Will never return.
Edit to add - Mike ARGUED with me about how the strain clearly says "temple cured ball hash" but when you go out to eat do you look at the name of the dish, or do you decide based on picture and presentation? Let's be real. He said this was a ME problem, yet in reality - it's a GREEN CHOICE DISPENSARY issue. Fix your website, advertising, and your attitude. read more