Customer service with this company is horrible. Fees for terminating services is unbelievable! You…read moreactually have to pay them to pick up the can Then they still want me to pay and turn me over to collections when they don't pick up the can for months. The supervisor I talked to was very condescending and needs to review her customer service skills.

Absolute worst customer service on the planet! Every call you make to order, ask a question or pick…read moreup you will be on hold for a minimum of 15 to 20 minutes. My last call for a pickup was over 1 hour! Their CEO ​runs a trash company and makes $17 million a year, you would think they could afford to hire a couple of more​ people to answer the damn telephones!

I actually hate to write this review, but I feel it's important people are aware. We hired this…read morecompany in Dec. 2011 because our last service was poor & rates were skyrocketing. Their rate was good & they seemed to have great customer service & we were supposedly "locked in" @ $48.00 per quarter. SOUNDS GREAT! RIGHT?... Well, we've only been late paying 3 TIMES IN 8 YRS. & they want to charge us an extra 23.50? I just paid 94.00!. i'm a firm believer in being faithful, but they've pushed my buttons. Here's a copy of my billing history. You decide 03/01/2012 $48.00 06/01/2012 $48.00 09/01/2012 $48.00 12/01/2012 $48.00 03/01/2013 $48.00 06/01/2013 $48.00 09/01/2013 $48.00 12/01/2013 $48.00 03/01/2014 $50.00 06/01/2014 $54.00 09/01/2014 $54.00 12/01/2014 $54.00 03/01/2015 $54.00 06/01/2015 $55.00 09/01/2015 $57.00 12/01/2015 $57.00 03/01/2016 $57.00 06/01/2016 $57.00 09/01/2016 $57.00 12/01/2016 $57.00 03/01/2017 $57.00 06/01/2017 $57.00 09/01/2017 $57.00 12/01/2017 $57.00 01/08/2018 LATE FEE $3.50 03/01/2018 $60.00 04/02/2018 LATE FEE $3.50 06/01/2018 $60.00 09/01/2018 $61.00 12/01/2018 $63.00 03/01/2019 $63.00 06/01/2019 $70.50 07/02/2019 LATE FEE $3.50 07/16/2019 MRD QTR 1 STOP FEE $20.00

I've used a hanful of garbage companies over the years and this company is the worst. I've never…read morehad so many missed pick ups. It's pretty sad when you make waste management look good!

Called for pricing, discussed with a very pleasant human, and got all the details needed. We were…read moresigned up in a matter of minutes. Brand new can was delivered two days later. We had our garbage service started the next week. As new customers, we are very pleased so far. I'll post again as time goes by on our continued experiences with this company.

My wife and I just moved to Paw Paw in July 2026 and we found out that trash pickup is a little…read moredifferent here than where we moved from. Not a problem. We called Best Way Customer Service to ask what our options were for picking up things besides our two bins. Zero help. Essentially we were told we don't do anything else in your area. Tough luck. Awesome! Thanks for the help

South Bend Estate Sales - We have been using Chris and his…read morecrew for clean outs after our Sales and have had great responses from our clients who are eager to get their property sold!

Chris and his team are honest and efficient. I used his services a few times while moving. They…read morewere always on time, the price was fair, and I could always rely on them to get the job done. I give him and his crew the highest of praise and appreciation.