I've used a hanful of garbage companies over the years and this company is the worst. I've never…read morehad so many missed pick ups. It's pretty sad when you make waste management look good!

terrible service I'll never use this company ever again. I originally ordered under Junoll not…read moreknowing that they were taken over by this company/LRS. Never picked up the container when supposed to. never did any type of communicating with me concerning the container. After the fact I have reached out to them several times about pick up service. Don't know if the plan was to try to charge me extra for extra days. Leaving room now for the public to throw extra trash in a dumpster I'm paying for. They were supposed to pick up on day 7 we are now working on day 11. Hard to get in contact with online service sucks I do not recommend. Jordan never answers the phone and she's the one in charge of scheduling the drop offs and pickups. I'll NEVER! EVER! Use them again!

Very friendly, helpful and professional service, quality products and good to great prices. I have…read moremade two purchases from Metro and both have been excellent. For newer used car parts, this is the place to go here in Northwest Indiana.

From the owner: Today, Metro is still striving to help the community. Now with four recycling locations in the…read moreChicagoland and Northwest Indiana area, we are dedicated to providing quality service while helping maintain a sustainable environment. At Metro, we believe that taking care of the environment involves the whole community. Metro works hard to lessen our impact on the world by making scrap metal, paper and plastic easier to recycle and more profitable for the consumer.

Your website is a joke. It's nothing but a sales pitch with no useable information. I tried to find…read moresimple information and got nothing but a run around about why I should use their services

We just moved to the Granger area in September. In these 3 1/2 months of "service" I have gotten…read moreto know many of their customer service reps through my weekly calls to report we've been missed again. Fun fact: if you work away from home and don't know to call to report a missed pickup before 4PM, you get to wait FOUR additional days for pickup. To be fair, only one of the customer service reps was rude in my many interactions. I should have known when my original bill was for double service that I was in for a time. Took over a month to get my bill sorted and what did I get but a another new bill! Everyone makes mistakes, so I've enquired if there was something we were doing wrong that prevented timely pickups: can out the night before? placed in a highly visible location? So, not our error. Maybe they have a pool going to see how long they can refuse to provide the service I've paid for before I leave; or maybe it was how many times would I call them to do their job before I found someone else who would... whomever has this week is gonna win big.

Great family owned scrap yard with competitive prices. Free…read moreconcrete dumping site during their open hours. You can buy gravel by the ton and various metal pieces. They buy all sorts of steel, copper, brass, aluminum, etc. Used to be Sunshine Salvage ran by Larry Moore now it's LaPaz Iron and Metal run by his son John Moore.

Fairly reliable service but for a very high cost. I paid $10 a week for unlimited pickup, which…read moreincluded the rental of a 95 gallon toter. When I once called about a missed pickup, I was treated like I was lying since the driver drove past my house. It was difficult to find out when the pickups would be delayed due to weather or holidays. Once I even got a notification phone call of the delayed pickup -after- the pickup day had passed. Not once did the service people ever take the full toter from it's position close to the house, which has been done for us at other addresses. If it wasn't on the curb, the service people did nothing. I just today switched companies and opted for a 65 gallon bin with no extras, which literally cut the cost of our weekly pick up in half. On calling to cancel my WM service, I was offered a special, lower rate. Uh, no, you need to be fair to everyone and not give out special deals to people who are on their way out the door. I really, really despise that marketing tactic. Then I was told it could be up to 10 days before the toter I rented from them would be picked up for good. That seems excessive, but since I will be saving $260 a year, I am OK with slow outgoing service. The kicker, though, is that after 19 years of paying my bills on time, giving them (19 x 520) almost $10,000 worth of business, is that when I asked for the prepaid portion of services that I would not be using to be refunded to me, I was told "no." The customer service rep informed me that this was against policy/impossible, with a notice of said policy on each bill. Well, I don't get a bill from them, having signed up for e-billing, so I was not, in fact, notified of this policy prior to calling to cancel my service. Good for you Waste Management. You get to keep my $80 for services not to be rendered, and it buys you my negative review. Not a recommended company.

From the owner: Think Green Waste…read moreManagement provides residential, commercial and industrial trash collection, as well as recycling and dumpster services.We support a number of local community organizations with employee volunteerism and event participation.Waste Management is dedicated to serving customers and communities as a safe and comprehensive service provider, a good corporate citizen and a responsive environmental steward.

I want to commend Borden's driver, Adrian. Last week, after a heavy snowfall, I fell by my mailbox…read moreand couldn't get to my car to get myself up. Adrian drove by at that moment and stopped his truck and asked how I was. He helped me up and got me safely to my car. Borden should be proud to have such a caring compassionate employee. Adrian for employee of the month.

Their customer service is terrible. When it is inconvenient for them, they miss pick ups with no…read morecredit for the missed service. When you call to talk to someone, you get a voicemail and they never call you back. When I finally did get someone on the phone I was so frustrated I ended up cancelling the service and they charged me a fee to pick up the can. They used to be fantastic, but no longer. The good news is I'm saving money after switching to a competitor.