This as the 2nd year I have gotten fire wood delivered from Al's. After being ripped off year after…read moreyear from other wood guys, I figured i'd try this guy. The 1st thing that i really liked is, he has brand new trucks! That's big... not a 1976 Ford F150 with the company name written on the door with marker. The lady on the phone was super nice and said the wood would be delivered saturday morning. 9AM saturday Al's was calling telling me they were on their way. The wood they delivered was perfect! No rotted pieces and no dirt or other crap on it. I think it was all oak too. Nothing over 18 inches and nothing under 16 inches! I actually burned some of it that night The thing that most impressed me with Al's was the the lady who delivered it.. I asked for them to dump it in my back yard because I stack it in my shed. Last year she delivered it in 2 trips with a smaller pick up. This year because of the incoming storm she showed up with a much larger truck. i asked if she could still try and make it through my gate. After a few attempts she realized she was unable to make it through, my house is on 1 side and a tree that Al's is going to take down is on the other. She offered to take the wood back and deliver at a later date with the smaller trucks. That's awesome customer service right there. i needed the wood because i was totally out so i had her just leave it in the driveway. You want a real cord of solid wood? Call Al's tree. want to get porked? go on craigslist

I am writing a review and I am sorely disappointed. Not because of the work done, because no work…read morewas even quoted. My GF and I work professional jobs and it is not always easy to get time off. Today I was told that Al would come by. I was given a 30 minute notice call and I was sitting at my table working when he "came by" Now he claims to have knocked and rung the door bell. However the house next door is having roofing done so all you can hear is banging anyhow. For whatever reason he didn't call to verify people were home, he just left stating to get someone else. There are three cars in the driveway. I took time out of my day. So following my GF getting the text we called and were told Al was aggravated and he's not coming back. We have a tree that is cracked and leaning, we are going to get the tree cut one way or another. It is amazing to me to see a company actively push away prospective clients. I get that the owner was frustrated over a perceived miscommunication. I can tell you what I would do. If my prospective customer is not there, or appears to not be there I would call to let them know I am at the door. I spoke with a woman on the phone coordinating this, so they know someone is here and available... why not follow up if no one answers? All I can say is situational awareness and perspective matter. You saw and heard the construction next door, you saw the cars, would a simple text message hurt? I get that mix ups happen, but the ego you have to have if a customer immediately reaches out to clarify the confusion and you throw a temper tantrum. It is because of this I am writing this review. Something that squarely sits on the owners shoulders. So now I will have Newcomb come out instead, they at least show professional courtesy. You are not the only one who's time was inconvenienced. So if you are looking for a company that will be professional, look elsewhere this owner has a chip on his shoulder.