Maintenance was always quick to respond to any requests and was helpful throughout my year. The…read morefront gate did not close for the majority of my year here. Appliances are nice but older. Be sure to set a reminder to yourself when moving out, as the complex does not notify you when your move out decision is due and you may be faced with paying additional rent.

Water bill is super high; 1 bedroom cost me about $55 monthly. My house I paid about $45, watering…read morethe lawn. Stephanie (black female) lived in apartment 102. She went out of her way to pester me, bully me, scream at me, she would slam the garbage lid down on purpose to provoke a fight. Manager Connie did NOTHING. Manager Connie rushed over to the property on her day off, Saturday to confront a tenant who had a service dog; Connie forced them not to have their service dog. Very rude, unreasonable, they charge a non refundable $500 dog fee. Bliss (white female) lived in my building and hit my car door, scratched my new car on purpose, denting it, because she did not want me to park next to her. Manager Connie did NOTHING. I hated the security gates. Unable to use the swimming pool; it was filled with people, no room, no privacy.

I think they've gotten a little better since my previous review. There've been a number of hirings…read moreand firings lately, and they seem to have definitely gotten better about repairs to the various buildings, keeping tenants informed, and so on. It's a step in the right direction, but they've got a ways to go before I feel like they've earned back my trust.

Read before signing a lease…read more Was just told by Maria (12/27/2022 @ 10AM) at Shadow Creek Apartments in Lufkin that they previous company is 6 months behind on returning deposits owed. The new company is trying to get funds to return deposits unsuccessfully, so the tenants have to wait until the company gets funds. Completely unacceptable. Lease states "We'll mail you your security deposit refund and itemized accounting of any deductions, no later than 30 days after surrender or abandonment, unless laws provide otherwise."

I moved in in May 2015. Back then it was owned by someone else. Management changed in 2017. Finally…read moreafter 3 years my ac has been fixed. There are a lot of problems with the other apartments and a few minor problems left to deal with in my apartment. They just recently got it to where you can pay your rent online and the agency that handles their online payments also reports them to the credit bureaus. The only thing I don't like about their website is they don't check it when you make a report of something needing fixing or send them a message.

A miracle worker. He found the source of a gas leak that other local master plumbers could not…read morefind. The other local master plumbers destroyed my house. Ie pulling but not replacing new expensive attic insulation, crawling around and tearing things apart, unable to discover the source so the house would be safe and pass inspection. The unsuccessful local master plumbers demanded thousands of dollars in return without repairing the damage to my house.Mike came out, more of a challenge and thought process. Didnt tear the house apart. Discovered the source of the leak quickly. Had it fixed. It passed inspection. No problems since at a 75% discount. Hi

Called them out to fix sewer Line. They cut a hole in top of pipe and left it that way. Now crap is…read morerunning all in the back yard. And can't get them to answer there phone.

noisy neighbors, so many problems when I moved in, pest issues, showering with cold water and while…read moreBritney is nice, I don't feel like my experience here is a priority. I can't wait to move out.

Have not lived here yet but been in looking for an apartment and the staff was very helpful and…read morefriendly went out of there way to assist me in finding a location at the time and the property in amazing

It's horrible!!! I have people who fight constantly beside me and above me!! Also, don't even think…read moreabout leaving your clothes in the washer or dryer without sitting there and watching them because there is someone who steals panties

We moved into our apartment, and it smelled like pet urine and feces. We asked them if they could…read moreclean it they would not. They told us don't worry about it

Very capable to do any job. I lost my key fob and wanted extra…read more Ones. They were fast and efficient

We had such efficient service. Prices were average and comparable with other places nearby. They…read morecame quickly for a rekey and got it done next day. It wasn't an emergency. Happy customer.