dispatchers are understandable on phone and repeat the addresses…read more vehicle are clean ; drivers know the roads, and don't play loud music. samlo

So MANY red flags. From the hard-sell tactics of having…read moreaggressively soliciting teams approaching at airport baggage claim , grabbing your luggage and leading you to their waiting cars right outside, to the lack of any metering visible to rider, to the receipt listing payee as U. Limo, AVOID this company. I thought using this local service might be a good way to support the little guy. Upon inquiry, turns out the drivers can only expect a 35% take if the fare, whereas Uber drivers claim 50% of fare. This alone is reason for me to continue using Uber, as I should have done. My ride was from LGA to Chelsea. I boarded the car around 10 AM. The receipt lists the transaction time as 7:55 AM (another red flag). After crossing the bridge into Manhattan, the ride had thus far lasted almost 40 minutes, I asked Miguel, my driver where the fare was- he said $85. Less than 20 minutes later, I again inquired, and fare had surpassed $125. I ended up having Miguel pull over and opting to walk 4 blocks rather than remain trapped in this cash grab operation. When I asked about the final fare, I was shown an amount of $132. When my card was run, and I was asked to verify & sign to approve, amount was $147. Miguel says "it's sales tax". I can imagine had there been any complaint on my part, my lui would have been taken for ransom. Lesson learned. Stick with Uber...For transparency of pricing, for the invisible hand of the economy giving drivers better pay, for the feeling of always being in control as a customer. After this experience, It isn't surprising the company has resorted to fleecing unsuspecting airport arrivals. New York has mainly succeeded in leaving behind the image of predatory business practices of the past. Not so with this Long Island car service. Sad. Less than

The taxi driver claimed he was waiting outside the building at 12:01pm I went outside within 5…read moreminutes but I didn't see the driver. I called back to their phone 3 times. No one pick up the phone. So I call the taxi company directly at 12:08pm, the company said he will send the driver again. I was waiting outside of my apartment for another 30 minutes. Unfortunately, no driver show up. I called them again, no one answered. Only answering machine, no real person pick up the phone. I was waiting for a while and they hand up the phone on me. The taxi company never called back. Terrible service, poor quality. I end up getting Lyft.

Use Uber.!!! The dispatcher is unprofessional and rude (4am weekdays). The cabs are always late…read more The cab fare is more expensive than Uber.

Unfortunately, no way to give negative stars. They try to overcharge you for the same trip you've…read moretaken multiple times. They'll tell you the driver's outside ( he's not ). They'll cancel your car at random. They hang up on you when you catch them in a lie. It's hard to imagine a more poorly business.

After placing a phone order for a cab as means of conveyance, our cab was waiting promptly arrive…read moreoutside of our house within ten minutes. Whoa! It was like hanging up the phone and service at your door. The driver was professional and courteous, yet neither rude or gave my family a rude scowl look. However, the driver took the long route via Rockaway Boulevard passing local business of Junior High School 226; South Ozone Park Queens library; Home Depot; and the well-known Queens' Aqueduct Racetrack; and Aqueduct Flea Market rather than Crossbay Boulevard. This route is the long-haul scenic route for travelers will be embedded in traffic pressed for time. Traveling Crossbay Boulevard towards Belt Parkway West and hop on Van Wyck Expressway to New York City's JFK Airport is surely the most direct route.

If I could leave ZERO stars, I certainly would! Last night - Easter Sunday - I called Blue Lane at…read moreabout 10:00 p.m. from my son and daughter-in-law's home in Howard Beach, and ordered a car to take me home to Forest Hills. The dispatcher told me the wait would be about twenty minutes. I thought that was reasonable for a holiday, and said it was fine. After forty minutes, I called back, and this time, spoke with a woman. I politely explained that I had called forty minutes ago, was told I would have a car in twenty minutes, and was just checking in. (I was not in a huge hurry - I was with my kids. So, I was pleasant about the wait.) She said that they were very short-handed and the other dispatcher had taken out a car to pick me up, and he would be there shortly. Another twenty minutes passed..... I was getting tired, so I called again. This time, when I asked about the car's anticipated arrival, the woman got very nasty with me. She said, "I called you." I was baffled. I said, "No, I called you about twenty minutes ago. You said the car would be a few more minutes. I've been waiting an hour now." She repeated, "I called you. The call was voided!" I told her that I had never gotten a call from her, and SHE got nastier with ME! She asked if I still wanted a car, and at that point, I was beyond confused, so I told her I was done waiting and would call someone else. Before I could finish my sentence, she hung up on me. I have never dealt with someone so rude and unprofessional. I have no idea how they stay in business with someone so unorganized and nasty answering the phones.

Finally had the chance to try Diamond Star Limo , they offer a variety of Luxury cars for when you…read moreneed, The driver was friendly and communicative, making the journey smooth and enjoyable. Plus, the car was clean and spacious, adding to the comfort. Whether you're heading to a gala, prom night, or a lunch or dinner date, this service will make your special occasion unforgettable. Riding in luxury has never been easier. Use my code: CH3RYL50 for 50% discount on your first ride!

I worked with DS Limo and had an excellent experience from beginning to end. They picked up my…read moremother in CT (2+ hours away), drove her to NYC, spent the day with us there (conveniently available via text or call when we were ready to be picked up from each location), and drove her home after. Mumin was on time and very professional! DS Limo made this Mother's Day one we'll never forget. Thank you!

NEVER USE THIS SERVICE!!! After booking a ride to the airport 48 hours in advance, I was told 15…read moreminutes before my departure time that my taxi would be significantly delayed. I was refused a refund. I will be taking legal action. STAY FAR AWAY FROM THIS COMPANY!!!!

I find this Taxi service excellent! Before you enter the taxi they give you a kind of receipt where…read moreis written 58$ + toll anywhere in Manhattan you wish. In one of the most busy and expensive city of the world you can travel from the airport to Manhattan for no more than 58 $ plus toll about 6 $ and tip = 70 $ in total. Being so busy most of the times if the meter was running would be much more. And if the meter was running you are "handed" to every taxi driver that can drive you around or manipulate his meter or both. Good work guys!

They provided exceptional service from the start until the end. Their communication was great…read more Their drivers were polite, and the vehicles were very clean and comfortable. They provided car seats for our young children, and were also flexible when we needed to change our return date and time. I will definitely use them again.

I just wanted to respond to the comments made by the owner Muhammad W. First of all, I do…read moreappreciate his polite response. I just want to make sure that I'm clear about the failed "Lowest Price Guarantee". After making two separate efforts to clarify why Precision's price quote was so high and why the Lowest Price Guarantee wasn't being honored, I went with another company. And, I'm really happy that I did. The company that earned my business, was not only comparable, but, in my opinion even superior. Muhammad's response appears to indicate that the companies that gave me price quotes were somehow inferior. Precision has been in business 18 years, and the company I went with has been in business longer. Precision's price quote was much higher than the competition and was for a Cadillac or Volvo sedan, not the beautiful new black SUV that picked up my girlfriend. Lastly, the professional chauffer that was our driver, was impeccably dressed in a black suit and tie. Our driver had over 30 years experience as a licensed, professional chauffer. This gentleman even showed up 25 minutes early! What an incredible experience! Muhammad, I truly appreciate your response and your generous offer. The purpose of this updated review was to clarify that the company that we went with, was not inferior in any way. For some reason, you referenced Uber or a taxi service in your response. I hired a superior, licensed, insured and incredibly professional competitor. Price was certainly not the only deciding factor. I'm hopeful, that this could be a learning opportunity for you and you organization in regards to your " Lowest Price Guarantee". Thank you again.

This car service should be banned by the better business bureau. Arrived at jfk in freezing cold…read moretemps winter and had to wait a half hr. My driver sounded ghetto and young on the phone. Unprofessional and he couldn't figure out where my terminal was located so he asked me what I was wearing in order to find me. Like seriously a WTF question?! The car looked like an old, dirty beat up honda or some other random brand and the guy had his laundry in the front seat of his car!!! It looked like he was driving his personal car that he uses for work, driving to school and to sleep in! Not professional. Waste of money and time. Ghetto.

They shouldn't be in business. Hired to drive our daughters to school from jfk. They extorted money…read morefrom them and refused to fulfill contract until paid extra Am contacting bbb

This is the second time one of their long time drivers, hands me a tablet to select the address,…read moreafter reading the whole address to them. They do this so they can blame you when it is the wrong address. I was charged 60$ for a mistake the driver made. The last time this happened, the driver threatened to call the police for not paying the amount and charging me. Clearly, they cannot charge me and police should have been called. On Saturday, they did it again and now Big Q says, I should not have paid them. They are no longer my go-to. The lack of regard for customers. I had a wake and almost missed it because driver went down Atlantic Ave towards downtown brooklyn and then turned around back to Woodhaven to head to Manhattan. 1.5 hours for a 20 min drive. {end of Atlantic Ave you can catch the BQE to Williamsburg). HORRIBLE. They don't need our business. They don't care about how they treat customers. 10 years and for nothing. I am now only using Uber.

Very disappointed in this car service. This used to be my go-to taxi service to order from but I…read morewill not be using this company again. I called at 6:50am and the operator said the cab would arrive in 10 minutes - it is 7:37 and I am STILL waiting for my cab to arrive. Not even a call to let me know there's been a delay. Very unprofessional on their part. Muy decepcionado con este servicio de automóvil. Este era mi servicio de taxi preferido para realizar pedidos, pero no volveré a utilizar esta empresa. Llamé a las 6:50 am y el operador dijo que el taxi llegaría en 10 minutos; son las 7:37 y TODAVÍA estoy esperando que llegue mi taxi. Ni siquiera una llamada para informarme que ha habido un retraso. Muy poco profesionalidad por su parte.