Greenoaks provides beautifully appointed spaces for friends and family to gather in a time of loss. Staff is well-trained to be accommodating and helpful, without being intrusive. There were issues with sound mikes. A mike was needed for soloist at keyboard and clergy at podium, but only one mike was available which meant the soloist was trapsing across the space crossiny in front of tge casket to deliver the mike to the podium. Then the batteries died before the eulogy began. So there was no sound amplification during the service. This is vital when the majority of attendees are elderlyand have hearing loss. read more

My son died unexpectedly in 2005. In my grief I wanted him in the same mausoleum as my daddy. All they had was a spot up top. I was told that there would always be a ladder with wheels available for me to use. I have used that ladder more times than can count. There's a platform at the top to stand on. I go and hang wreaths and his pictures, I wipe it off and just take care of it. I sit on the platform and talk to him, touch his marble. I'm his mother and that's all I have left to do for him. I went today to hang a new wreath and new picture, the other one has turned yellow. I couldn't find the ladder so I went to the office to get one put back at his mausoleum. I have had to do this before. Well today I was told the ladder is no longer available and no I can't bring my own. I now have to make an appointment for maintenance to put his wreath up and picture. Are I can use the provided pole. I no longer have access to my son's grave, I can't touch it ever again. That is just so wrong and cruel on so many levels!!! read more

Last week, I had a productive meeting with Mr. Steven Searcy, Prearrangement Specialist & Family Service Counselor. He was absolutely transparent and empathetic in explaining , and was helpful in everyway. He followed up on the issue promptly. What impressed me most was Steven's commitment, passion and and dedication to his profession. I will go to him for any prearrangement and counselling. read more

My brother and I had a horrible experience here when our father passed and, given the nature of grief, it's only after everything occurred that we realize how terribly we were ripped off. Most distressingly, we'd wanted to know when our father was being cremated. Both of us called several times to find out when, and were assured that we would receive a call. I viewed his cremation as a sacred time and wanted to observe it myself with stillness and prayer. No one ever called us. Instead, we got a call the day before the funeral telling us to come and pick up his ashes. I was frustrated by this huge oversight, but of course, nothing can be done now. In addition, had to pay 60% of today's value of a plot we already own (from our brother who passed in 2003) to have my father's ashes interred in the same plot. We were sold a $500 solid bronze urn for my father's ashes -- and it came to us with a Made in China sticker on it, covered in a cheap velvet cloth that had a hole in it. If we could do it over again, I would have taken the ashes myself and sprinkled them -- at no cost -- on the plot we already owned at Greenoaks. read more

We had an appointment today with Celeste to choose my brother's headstone and I had traveled from out of state to be here. We were wanting something very simple, but with words meaningful to us. She kept telling us they couldn't do what we wanted to do, so I mentioned to my family that another local company had simple options. It then became very obvious it was all about a sale for her. She began by telling us that if we go to another company, the stone will most likely get broken by them moving heavy equipment on top of the grave and they will not fix it if it wasn't theirs....this was shocking to hear and to think about, we just buried my brother and I am horrified at the thought of them trampling his grave. She proceeded to give us a list of reasons it would be a mistake, then said she was going to go see if they could do the stone like we were wanting it (without flowers and borders). She came back in and all of a sudden could do exactly what we wanted. We had been there over an hour at this point. So we asked her to just give us a price breakdown, that we wanted to think about it and weren't paying today. She said "well, if I had known you only wanted a price quote, I wouldn't have wasted so much of my time with you." We fully planned to go through Greenoaks to complete my brother's grave, her offensive and poor choice of communication made us consider going elsewhere. The whole experience was shocking and disappointing. It is all about a sale here, nothing more! read more

My brother and I had a horrible experience here when our father recently passed and, given the nature of grief, it's only after everything occurred that we realize how terribly we were ripped off. Most distressingly, we'd wanted to know when our father was being cremated. Both of us called several times to find out when and were assured that we would receive a call. I viewed his cremation as a sacred time and wanted to observe it myself with stillness and prayer. No one ever called us. Instead, we got a call the day before the funeral telling us to come and pick up his ashes. I am disgusted by this huge oversight, but of course, nothing can be done now. In addition, had to pay 60% of today's value of a plot WE ALREADY OWN (from our brother who passed in 2003) to have my father's ashes interred in the same plot. We were sold a $500 solid bronze urn for my father's ashes -- and it came to us with a Made in China sticker on it, covered in a cheap velvet cloth that had a hole in it. What kind of people prey on the grieving and offer them cheap urns for $500 that will simply be buried immediately? If we could do it over again, I would have taken the ashes myself and sprinkled them -- at no cost -- on the plot we already owned and told Greenoaks to go to hell. read more

This is a beautiful location, but the running of the visitation and service itself was not done well. For the price, catering was not good. A few premade trays, frozen meatballs, and chicken fingers should not have been that price. In a state like LA, most family members can cook better than that for a lot less. We were given a "picture" board to display memories, so I had many pictures printed. The board itself was not in good condition and the magnets given were old, yellowed, and many broken/cut up-so did not look nice. I felt the staff did the best they could in trying to help, but the professionalism was not there. They moved us from viewing to the chapel and then wheeled the casket in with all of us sitting there waiting. You could see the door open to the ugly back room with a ladder behind it and the casket shook a lot when they had to clear a lip in the doorway. I think they could have moved casket and placed nicely, then brought us all to the chapel. Overall, everything was just ok, but absolutely not worth the price. read more

Our family was left very dissatisfied with our experience with Seale. We were rushed when we arrived to make arrangements, we were treated like we were aggravating Bobby when time to write the obituary, he even got snappy a couple times. He had a total lack of compassion. The day of the funeral, we were made feel unwelcome. We were treated like they were doing us a favor. We had no assistance with the hook up of our television (which we had to bring). We were even reprimanded when we had to plug our TV into the only available outlet. Which was behind a wall that we apparently were not supposed to go behind. If we had been offered assistance, we would not have been forced to do it on our on. My father's granddaughter had to stand behind a wall to sing for her grandfather. For some reason musical instruments can't be seen. When his body arrived at the second church for a final viewing, only half of his flowers were brought. We will not be using this funeral home again in the future. Hopefully a new funeral home will become available in our area. read more

Funeral home is in need of repair. Ceiling tiles have water spots above casket viewing area. Vents leak water in mausoleum during funeral services. Also a $50.00 pasta salad was given to wrong family. We told the caterer the name of family when we dropped it off. Catering service needs to be ran more professionally. read more

This was the worst experience my family has ever had to endure. The most unprofessional, disrespectful, unorganized staff I have ever worked with and during a time when compassion and respect are most needed they fell totally flat. During our meeting with their rep days before the funeral, she promised to be with us from start to finish. I got a text the morning of the funeral from their office stating that due to weather we would have the tent setup near the street and that our rep was out for the day. After it began to pour, our 40+guests squeezed under the tent which then began to leak. At this point we were told that the Greenoaks burial crew as well as the rolling cart for the casket were nowhere to be found. After 20 minutes, we decided to borrow the transport cart in the hearst which belonged to a different funeral home which we used for the wake. When the burial was over, my father's casket sat in the rain unattended until 4 of our guests kindly moved him under the leaking tent. What was to be our final goodbye to daddy was totally ruined. My mother feels as if she had no closure. While leaving, we phoned the Greenoaks office and had to ask for an apology to my mother. They stated they were still looking for the crew and cart. read more