I have been with them for over 15 years and now have 4 rental units with them…read more They are professional, thorough, responsive. Absolutely five star service!

Attentive Easy to work with…read more Quick or immediate response time Best property managers that I have worked with They now handle 4 rental units for meb BB

The insurance companies use this company to scam. I had a chimney fire and I hired 3 different…read morecertified professionals to inspect the fireplace. They all said the whole fireplace needed to be replaced. This engineer came after being hired by my insurance and said everything was perfectly good. So they won't cover it. Weird how the 3 people I hire have a different answer than the one guy hired by the insurance company.

Do NOT park in their paid parking if going to Founders. We pre-paid for 2 hours thinking that would…read morebe more than enough time. Founders took forever. We were 5 minutes late and already had a $40 ticket. There is no good way to contest the ticket and their website has intimidating language. Best just to avoid this parking.

This company wont care about you and definitely does not care about your neighbors. I was courteous…read moreand let Urban pharms know that one of their properties near me has a rotted fence. The tenants dog keeps getting out into my yard. I dont know this dog and I dont want it to get hurt or hurt anyone. I even offered to split the cost of the fence. They told me no and that the fence was secure and if it bothered me so much to fix it myself. Do yourself a favor and avoid this company

I started a lease with Urban Pharm in August, 2024 after selling my house. I've had a really great…read moreexperience. And I've now lived here long enough now for repair issues to come up (small things that would be expected for a rental in the Hill). Everyone in the office is kind and responsive, maintenace isn't only reliable but also know what they're doing (and if it's out of their main scope, such as an out of order washing machine, it's quickly referred out). From finding this great property to anything maintenance-related, everything has been better than I would ever expect renting.

Heather and her team were a dream to work with, making the process easy and efficient…read more Heather had worked with our daughter and her wife to build their home. She's now worked with us to buy a home nearby. She navigated partners in different states, conducted both virtual and in-person showings, and negotiated with patience, skill and a sense of humor. Heather managed it all perfectly even when the property's zoning led to a change in our approach. Her expertise kept us on target and we closed as planned. As buyers, we're making life decisions in a business transaction. Heather and her team understands that -- she knew what this property meant to our family and it's now home. We're 100% satisfied and highly recommend Heather.

My wife and I had a great experience working with Heather. While not first time homebuyers, we were…read morenew to buying in Michigan. Heather met up with us ahead of time and reviewed the process and explained some details that were different in MI. The housing market was tough, but Heather helped us to understand our options for making a strong and competitive offer. She was helpful and patient with our concerns, and always quick to respond and give relevant information. While we never got the opportunity to meet Jamie, we appreciated the team approach and felt great knowing that there would always be someone there to answer questions or show us a property. The closing process went smoothly and we appreciated the responsiveness and communication of Heather's team. We highly recommend Heather if you're looking to purchase or sell a home.

Larry is very professional and a pleasure to work with. I trust him and the advice he gives. He was…read moreable to quickly rent out my property. He definitely over delivered and I cannot say enough great things.

Larry was extremely unprofessional!!!…read more After filling out and paying a total of $120 in application fees Larry requested to inspect our current house where all 4 of us applicants currently lived and 1 of the applicants owned the house out right. Out of the 4 applicants 3 of us had listed the required prior rental references. Because 1 applicant was a home owner she had none. Larry didn't call any of our references (I checked with each company that we listed), but instead he requested to do an inspection of our current home? After thoroughly looking over every room, he then tried to tell us that some spackling on the wall in the kitchen was why he wouldn't rent to us because it was "damaged" -- which the home owner was always doing small renovation projects and it was NOT damaged! After we kept asking more questions about why he WOULDN'T rent to us (we had excellent credit/excellent rental history) he then tried to just convince us to get another car so we wouldn't have to move???? Which was so DAD of him to tell us to change our lifestyle since we all wanted to move to be closer to work so we could walk and bike and not drive. He then left our house in a hurry and didn't even shut the front door. After deciding not to rent from him because the entire required "inspection" was creepy and intrusive and something I've NEVER EVER experienced as a renter of 7 years, I found out that the property he was trying to rent to us wasn't even registered at the time with the City of Grand Rapids. After requesting an application fee refund since it technically wasn't a registered rental he just ignored every email and never refunded our money. When Larry saw that 1 applicant was a home owner and had no official rental history he should've called all 3 other applicants rental history references before requiring an intrusive and probably illegal inspection of our current home at the time. I am SO incredibly happy that we did NOT rent from Palmer Property LLC and would HIGHLY RECOMMEND YOU STEER CLEAR OF LARRY and his business Palmer Property Management -- he does not know what he's doing and is extremely unprofessional in every encounter we had.

Ryan and Denise were great to work with and helped us in buying our dream home. We appreciate their…read moreworking for us and helped make the purchase enjoyable. Good communication throughout which helped prevent issues about not knowing where things stood. We highly recommend the Maghielse team!

I worked with Ryan to sell my home and I could not have been happier! He was amazing at…read morecommunicating and did so much work with unexpected things coming up that he navigated wonderfully and made everything as stress free as possible!

An awful, extremely unorganized company to rent from…read more I haven't been renting from them for 8 months now but still receive emails such as, "New document in your tenant portal." I can even still log in and see all the charges and payments made by the new current residents. Another thing- You are required to mow your lawn, but they had no shed to store one. They suggested storing it in inside the house... We ended up storing ours in a bush.

Predatory Practices and Invasion of Privacy…read more My experience with American Realty Property Management has been nothing short of a nightmare. Recently, they sent my household an email about their "2025-2026 Pre-leasing Season," a completely unannounced and highly aggressive practice that pushes tenants into making premature decisions about renewing their leases. We were NEVER informed about this process beforehand, and suddenly we are being subjected to invasive home tours and showings while we are still living in the property. Per their notice letter, they threaten that "A fully signed renewal lease is the only way to stop showings and remove a home from our website." Beginning on November 1st, they plan to show the home we're renting to prospective tenants--despite the fact that our lease still has 7 months left! This blatant disregard for our privacy and right to peacefully enjoy our home is appalling. While they claim to provide 24-hour notice before showings, it doesn't change the fact that they are invading our space, all in an effort to pressure tenants into renewing their lease early or risk constant disruptions. Their practices feel not only predatory but also unethical. American Realty shows zero respect for its tenants' well-being, focusing instead on fast-tracking profits. If you value your privacy, your peace of mind, and your right to live without being harassed, I would seriously recommend avoiding this company at all costs. This is the worst experience I've had with a property management company, and I wouldn't wish it on anyone.

My wife and I started working with 616 Realty to buy our first home in February 2020. We didn't…read moreknow what we were doing, but 616 Realty guided us the whole way. We looked at many, many homes. We were picky, and because we have hectic schedules, we almost always gave short notice to see if we could go see a house. Yet, Scot always found a way to get us into a home, and never lost patience. We've worked with realtors, who after a while, start to get a little pushy. We had Scot and his agents (Marcy and Shelley) driving all over West Michigan to see homes with us for months. We never felt rushed. 616 Realty wanted us to find the right home. Then....lockdown due to COVID-19 happened. During this lockdown, to our surprise, we found our perfect home. Through virtual tours, emails, text messages, and pictures, we got to see the home and make an offer. Scot and his team guided us through what has to be one of the strangest times in Real Estate history. If you're looking for a Realtor/Broker to make the process of home buying as easy as possible, I cannot recommend 616 Realty enough. And, if you're trying to buy or sell a home during these strange times of COVID-19 lockdown, then you can count on Scot and his team to have the experience and confidence to walk through the process with ease.

From the owner: 616 Realty serves all of West Michigan. We are a real estate sales company that works with buyers…read moreand sellers. Our goal is to stay at the cutting edge of technology to provide our clients with the best service possible.