ORIGINAL POST DATE (May 2024): We're confident select Greenstone Homes employees are engaged in a cover-up, & the cover-up headed at the direction of their Building & Division Manager, Drew Benado. This review surrounds Drew's dishonesty regarding the availability of a black cabinet sample of which both it & a brown were offered of the same name titled "Ridgestone-Oak". Our new build was complete March of 2024, with design selections solidified August of 2023. Drew untruthfully insists 2-identical brown "Ridgestone-Oak" cabinet samples currently displayed at Greenstone's River District Design Center are the only samples ever offered. This is an outright falsehood; either he himself replaced the once offered black sample with another brown one shortly following our dispute initiation, or an employee was directed to pull the originally offered black. This is evidenced by... 1. Our photos of all design selections made August of 2023. 2. Geoff Christensen's (Greenstone's Superintendent/Customer Service Representative) possession of the disputed black sample while with us in our home acknowledging the distinct color discrepancy between it, what was installed, & a brown sample's availability at the Design Center under the same name. His sharing he'd recommend the black be pulled due to it not being representative of what was installed. And his assurance, "Don't worry, Greenstone will make things right." 3. Jeremy Nichols' (Greenstone's Sales/Project Manager/Broker) knowledge of the availability of both colors as we made design selections & his assistance in choosing a black. His email to Wendee Kelly (Greenstone's Designer) while in our home prior to its closing with Geoff & black sample in-hand comparing it to what was installed, acknowledging "it doesn't look the same, is very dark, & looks almost painted in color" inviting Wendee to drop by. 3. And finally... Our Realtor's testimony to Drew that a black sample was indeed an option along with a brown, of his presence during our design selection appointment with Wendee, his conversations with both Jeremy & Wendee specifically pertaining to making certain the black version was selected, & emails from them both confirming. We became aware of Drew's cover-up when Geoff brought with him to a collective Huntwood Custom Cabinets meeting (of which we were informed was initiated to determine which company was going to remedy the error) their newly replaced brown color sample; NOT the disputed black. Pictures of this brown sample were taken next to the installed brown cabinets DESPITE our stating it was not the black sample to be brought for comparison. We now know why... This was a Greenstone/Huntwood picture-capturing moment to avoid accountability. These pictures are what Drew's using to close our case & avoid fixing their costly mistake, concluding "the slight color variances are within range". The now sudden withdrawal of support & cooperation from the above mentioned Greenstone Homes employees to further engage with us & remedy our issue deeply shocks & saddens us. Drew's informed us he's their boss. We've yet to hear from any of his superiors at Greenstone. To conclude, we are beyond appalled & astounded at the treatment by all. We had not asked that Greenstone replace the cabinets; that seemed costly. We simply asked that they brush a black stain onto the exposed areas, & at a time convenient for them. Drew's cover-up attempt & outright deception trail following closing is the most disturbing factor of all. It's soured greatly our home-build experience & perception of the entire company. Posting of our experience on various review sites, a BBB filing, & small claims court preparations are our only recourse to help warn others of this apparent business practice when confronted with a significant error on their end. If they choose to right their wrong, we'll update our review. Photos attached. ARBITRATION HEARING CONCLUSION (8/26/24): "The Arguments of the Consumer were overwhelming and prevailed in this case." Our cabinets are now the black color originally offered. read more

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HORRIBLE! Absolutely discussing how they treat you . Excuses, cover ups , losses siding, bare wood from horrible paint job, malfunctioning appliances, broken screen door , 20 000 landscape that is a complete disaster, light bulbs blowing out in 40 days , deaf grass in front landscaping, drywall tape falling off, grage door not working , leaking 500.00 faucet windows with condescension on the OUT SIDE WINDOWS... fix things ? NOPE just Excuses that are not true see photos if yelp would let me post them . Oh broken kitchen cabinets with giant holes sliding door door wont close without pushing or pulling on it ... wait there is much much more but im out of space to keep writing. 28 items were noted in final walk through and only half of 2 have been fixed in 2.5 months. Anyone know a good lawyer ​ read more

Greenstone builds quality. Greenstone is quality. Greenstone customer service is quality. Jason Scott and James are the reason that Greenstone is a great company. They all have exceeded our expectations. We absolutely love our home. Thank you. read more

Greenstone - Greenstone builds beautiful homes. Their customer service exceeded our expectations. Thank you for taking care of us. - Home Developers Near Me - Liberty Lake, Washington

Nothing but problems with them. We ask for them to fix something on our new house and we get the same response, someday. This company is a buyer beware company. Don't let them build for you because you will be sorry! Be aware of coldwell bankers realty. The representative will promise you anything to you face even with witnesses, and then walk away laughing. Don't buy from greenstone When asked fix things theylaugh and say there are 300,000 unfilled construction jobs and they will fix the problems in your new home when they get to it. Very poor customer service. A very poor company. Buyer beware! Save your money and save a lot of frustration and go elsewhere. read more

Just ask any Greenstone home owner and they will all tell you the same, Wendy has the worst customer service for any point of contact for any company; by far a horrible experience! She, however, is lead by example! Poor craftsmanship, lack of responsibility, and even worse, I have meet the owner who personally gave me his word he would handle my issues and meet me in person to review! 2 years later and countless emails, no word from him and no fixes. If you are looking to build a home for your family, DO NOT build a Greenstone home; you will set yourself and your family up for nothing but headaches and failure. Find another builder!!!!!! read more

My husband and I decided to build a house four years ago. After looking at several builders, we decided on Greenstone. We still believe we made the right decision. We love our neighborhood (River District) and we love our house. There have been a few issues that you would expect with a new build, but Greenstone has always been very responsive. If you are looking to build, I would highly recommend them. read more