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    Greg Bratcher - State Farm Insurance Agent

    1.0 (1 review)
    Closed 9:00 am - 5:00 pm
    Updated 1 month ago

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    Homeowner or property

    Car and truck insurance

    Life insurance

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    4 months ago

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    Tim Smith - State Farm Insurance Agent - State Farm Logo

    Tim Smith - State Farm Insurance Agent

    (3 reviews)

    Tim Smith and his team at State Farm are the gold standard in insurance services in San Angelo, TX!…read moreWe finally experience their unique brand of customer service and professionalism this week. They were all responsive, courteous, and committed to providing the best service possible. We highly recommend asking for Britni -- and rate her 10 out of 10! She was absolutely helpful, kind, hilarious, and the best person to assist us with all of our insurance needs. I can't imagine taking my business elsewhere today!

    8/3/2026 I stopped in here at Tims office to get additional information on our condominium building…read morepolicy per our COA President. To be clear, not our individual unit only the buildings $14,000 yrly current policy. The front desk was really nice and friendly and asked me to wait a minute while she tracked Tim down to help me. I got the "Tim is busy" so let me have so and so our condo expert call you when she gets in or could I come back at 2pm, an hour later. I asked for her to call me and I can just take notes over the phone. I was really disappointed with the information over the phone as the agent said she could not pull our account up and read from the pages I was asking questions on. I gave the page number in hopes it would help. Most of the answers were "oh thats just included in the policy" or "I don't know I will write these questions down and find out". Hmm, your office wrote the policy and I was told she was the condo expert yet she couldn't pull it up or have my answers. So I was able to get clarification on 3-4 of the 12+ generic line items. Can't say this is what I would want from an agent I that is carrying my insurance policy.

    Chris Galban - Allstate - Allstate Insurance

    Chris Galban - Allstate

    (2 reviews)

    My wife and I purchased home insurance through Christopher last year, and it has been the worst…read moredecision we have made. Christopher mistakenly didn't inform us that we didn't have a special coverage for water backup through the sewer, which is against Allstate policy. When we came home one day to find our house flooded with sewer water, we found out through the claims team that Christopher had mistakenly not offered us the coverage and that the $30,000 in damage wouldn't be covered because we didn't have the special coverage. We tried multiple times to contact Christopher and left him multiple messages in order to address what happened, but we couldn't reach him and he refused to call us back. The flooding issue was just the biggest of the issues we have had since purchasing insurance with Allstate. The adjusters that come out to our area are generally incapable of giving quality explanations as to why they are denying coverage. They seem more interested in protecting Allstate's bank account than covering their clients. Do not get coverage through Christopher with Allstate unless you enjoy paying for them to provide no help.

    The worst service ever! If you have a claim they don't ask how they can help, they just transfer…read moreyou to to claims person. They do not answer the phone, and there is never any personal follow up. Anyone can sell insurance! Worst decision of my life as well. I will be looking for an agency with some customer service!!!!

    Greg Bratcher - State Farm Insurance Agent - homeinsurance - Updated August 2026

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