I am a widow on a fixed income looking to save money on my auto and home owner insurance. I read a…read morenumber of reviews from different insurance agencies. Fortunately for me, I made contact with State Farm agent, Delores Hernandez. She was personable and followed up on every question I had. She walked me through a policy that will not only meet my budget but it will provide the same and greater coverage than my current policy offered. Delores even made a few follow-up calls after completing the application to ensure I was comfortable with my switch to State Farm and to see if I had additional questions. I felt like I was working with a friend who had my best interest in mind. Thank you to Delores and to State Farm for such a positive experience. I look forward to a long relationship with you! Leslie N

I met with Pam and Allison to discuss my insurance needs recently. They were both extremely…read moreprofessional and knowledgeable in the lines we addressed, which included auto, property, life and Medicare supplement. All my questions were answered and a few things brought up which I hadn't considered. Ultimately I switched all my insurance over to State farm through Pam's office from another insurance carrier and with a significant premium savings. I highly recommend this office specifically and State farm in general.

The best service I ever had the pleasure of receiving from any form of structure in the business…read moreworld. Not only have they made my experience humbling, but it's been an experience that everyone should know and experience themselves. Thank you for your help in guiding me in this and not making me feel absolutely naive and working around my unexpected events of life. Truly, heart warming and I wish everyone can experience the professionalism this agency provides.

Brittney Chacon was absolutely amazing to work with! She helped me get both my car and home insured…read morewith great competitive quotes. She's super knowledgeable, kind, and really takes her time to explain everything clearly so you feel completely confident in your coverage. It's rare to find someone who cares this much. I can't recommend Brittney enough!

My family and I have been using Joy for many year. She and her staff provide excellent customer…read moreservice. Our policies are reviewed and recommendations made to make sure we are properly covered. Emails/calls are always responded to promptly. I highly recommend using Joy for your insurance needs.

Such an amazing team! So helpful and friendly and always taking care of me and my family!read more

An insurance agency that cannot keep a commercial policy active has no business handling insurance…read more I would give Insurance Professionals of Arizona zero stars if that were an option. I used this agency through one of its agents, and the level of negligence and lack of follow through was absolutely unacceptable. My commercial truck insurance policy was allowed to lapse because the agent failed to properly handle the policy and follow through on what needed to be done. Once the policy lapsed, it was canceled. That single failure created a nightmare that took me approximately six months to resolve because finding another company willing to insure a commercial truck after a lapse was extremely difficult. I was the one who suffered the consequences, lost time, and dealt with the added expense and frustration, even though the lapse was not caused by anything I failed to do. This was not a harmless clerical mistake. Commercial truck insurance is critical to operating a business, and allowing a customer's policy to lapse can shut down that customer's ability to work. An insurance professional should understand that better than anyone. I also later discovered that I had apparently been given misleading information about another insurance policy. I was led to believe the policy and its payment arrangements had to be handled through this particular broker. I later learned that payments could have been made directly through the insurance company. That left me feeling as though the arrangement benefited the agency far more than it benefited me. After reading other Yelp reviews, including one describing remarkably similar issues with poor communication, missing follow up, and questionable explanations, it became clear that my experience was not necessarily an isolated incident. Insurance is built entirely on trust, accuracy, and follow through. In my experience, this agency failed at all three. Allowing a commercial policy to lapse and then leaving the customer to deal with six months of consequences is inexcusable. I would never trust this company with another policy, and I strongly recommend that anyone considering them carefully review every document, verify everything directly with the actual insurance carrier, and never assume this agency is properly managing your coverage.

My husband and I own several businesses. We trusted Insurance Professionals of Arizona with both…read moreour commercial and personal insurance for years. Unfortunately, that trust was misplaced. One of the most costly mistakes involved our workers' compensation policy. In 2025 my husband specifically instructed Jacob to remove himself as a covered officer, but that was never done. As a result, our workers' compensation audit resulted in over $6,000 in unnecessary charges that we had to pay just to keep our coverage active. We were assured the mistake would be corrected. It wasn't. The following policy year, Jacob made the exact same mistake again by leaving my husband listed as a covered officer despite being instructed to remove him. This time, it resulted in nearly $11,000 in additional audit charges, jeopardized our workers' compensation coverage, and caused our business significant financial harm. We have emails and text messages acknowledging that this error occurred. We also discovered that Jacob routinely financed our insurance policies through First Insurance Funding, telling us the financing only cost about 1-2%. After reviewing the financing agreements ourselves, we found the actual financing charges were approximately 15%. Had we been given accurate information, we would have made different financial decisions. As business owners, we expect our insurance agent to accurately manage our policies, provide honest information, and take responsibility when mistakes are made. Instead, we experienced repeated errors, substantial unnecessary costs, and a complete lack of accountability. If you are considering using Insurance Professionals of Arizona, carefully review every policy, audit, and financing agreement yourself. Our experience was extremely costly, and we would not recommend them based on what our business has gone through.

I was told about Chris and Smile from my sister. Even though I do not live in Arizona Chris was…read morefabulous. Answered all questions quickly, and I never felt rushed. I think this is the second or third time I have called him and even though I haven't changed anything regarding my Healthcare he helped me come to the right coverage for me. I would recommend Smile Insurance and Chris to any of my friends and family. No hassle, no headache - Thank you Chris!

I had to figure out which insurance plan to go on and wanted an expert to help me with my decision…read more I contacted SMILE Insurance Group. What an amazing experience. It's kind of how you wish all businesses operated. I left a message and Chris Fong got back to me within minutes. We setup a session and he walked me through the medical, dental and prescription choices. He gave me options, some insights to the various insurance companies which helped me make the right decision for me. During our video session together (really, he did all the work), he got me signed up and all the financials taken care of. There were a few frustrating moments as dealing with insurance companies isn't fun. So while I was ready to smash my pc, Chris didn't. Very patient man. There was a follow-up item that I had to do a few weeks later and he took care of that too. The whole experience with Chris was incredible. I can't say enough about how professional and detailed he was. Thanks Chris!

We have been so well taken care of by everyone at Southwind! They are a top notch agents who've…read morepatiently walked us through the last almost 15 years of changing homes, vehicles, trailers, and more. It's important to know what you are paying for and they have always made sure we are not only getting the best deal, but the best coverage too!

I have had the pleasure of working with Mike and his staff for many years. I am in the mortgage…read morebusiness and anytime my clients need insurance Mike is our go to. They provide outstanding customer service and competitive rates from highly rated companies.

Chris Burt's Agency has impeccable customer service for every need and for any line of insurance. I…read morecouldn't recommend a more capable & knowledgeable team for handling your insurance needs!!

Awesome agency. Chris is knowledgeable, listens to what is important to you and gives you…read morerecommendations based on your needs offering the best protection for you and your family. He explains everything in terms you can understand from Medicare, Disability, Life and Financial Planning. He surrounds himself with knowledgeable team members with each having 25 + years of experience with State Farm. Whether you are new to State Farm or an existing policy holder, you are treated with respect and made to feel like a family member is taking care of you. Definitely recommend!

Bill Quigley's office is fantastic. I've been insured with them for over 20 years. Kursty and…read moreKierra are extremely responsive anytime I reach out. They are both quick to address anything I request, 5 stars is not enough!

Another great experience with Bill Quigley's office. We have worked with Bill Quiqley's office for…read moreover 26 years. Each and every time I talk to one of the staff it is a breath of fresh air. This is the way business used to be done, and guess what it still is for the folks over at Bill Quigley's office. So many things are limited by auto generated statements and declarations, but here they figure out out to adapt and make things works! Thanks for many years of superior service. Keeps me coming back.