The worst mortgage experience I could have possibly had. Zero communication from Mark. We'd ask a…read morequestion via email and if he responded at all, it would be a one-word answer. In the end, we never got to closing and he never explained why.

From the owner: Purchase and Refinancing of Home Mortgages. Conventional, FHA, Rural Development and VA loans.read more

Brian was so great in our process to help us get a loan. He was really patient and really helped us…read moreas first time home buyers. We are so thankful to be in our home and thankful that Brian helped make that happen. Thanks Brian!

From the owner: Union Savings Bank offers a value-added mortgage lending experience that comes from a combination…read moreof low closing costs, great rates, and unique products that often result in substantial savings. Equal Housing Lender. Member FDIC.

Brett Newton from 1st Midwest Mortgage is awesome. I was pre-approved and ready to rock. Once we…read morefound a property, we took care of the minor details and we easily closed within 30 days. He sent over the final documents 5 days before the close and we wired the money to title company and the closing was non-eventful just the way we like it. Brett thank you for all the help!!

Bill was amazing to work with. He did a great job of keeping me informed of what was happening…read morewith my mortgage process and coordinating with my Realtor to get inspections and followup handled. I would highly recommend working with him! RoseC

Unresponsive and unhelpful company. Steer clear of these agents! They are only interested in…read morehelping you if you can make them money. I asked for help with a previous loan issue that was a result of their mistake and I got blown off. Just want to warn future customers!

We have been members of Partners First Credit Union since the 1970's when it was North American…read morePhilips FCU. Over the years we have worked with them for MANY of our banking needs and have always been quite pleased with the professionalism while keeping a personal touch. We, of course, do not go into the branches now as often as we did years ago, however, when we do, we are always pleased with the ongoing friendly atmosphere while they continue to meet our needs. We experience the same positive and professional environment at all 4 of the locations that we occasionally stop at. Again, we are quite pleased with Partners First Credit Union and have been for many years.

A few months ago, I would've given General Credit Union five stars. I banked with this credit union…read morefor over 10 years with 5 vehicles all paid off. They were all good years thanks to Abbey when she was just a teller, then a loan officer, and later branch manager in Riviera Ct. Also thanks to loan officer Kim for treating me like a person and not just a number like big name banks do. UNFORTUNATELY they merged with Partners First Credit Union. Which can't be anymore farther than what their name says. Nope, it ain't Partners First, it's them first before you. Now there's a new loan officer named Cindy and her supervisor Nancy. Working with Cindy is no better than doing it yourself online or talking to an automated telephone system. There is absolutely no personal touch. It's so binary. It's either yes or no. Just like a machine. And anything out of the ordinary, she will have to hang up or put you on a long hold because she has to ask her supervisor. Which totally shows incapability to make decisions. She'll run you by the book. So what's the point of talking to a person if they act like machines. Completely incapable of working around situations. It's all about policy, policy, policy. Policy first before customer. They now act like they are some big name bank but without the technology and resource to back it up. With just a few obsolete ATMs and branches of their own in Fort Wayne. You'll shut them down for the day by making an unannounced $5,000 withdrawal. They are only nice when you have perfect credit. Have less than that then they will throw you the book. So what's the point of going here if you're gonna be treated like any big name bank anyway? Go somewhere else or just to go Wells Fargo since there's no difference anyway. At least you got the backing of a better financial institution. Over 10 years of being a good customer then one glitch on my credit then it's over. They've never been perfect themselves anyway, but did I punish them? No. I worked with Kim and Abbey on their shortcomings just like they worked with me on mine. That's the only advantage small Credit Unions have over big banks. Otherwise they got nothing to compete with. It's the beginning of the year and I was asked for my company's profit and loss report. When I said I don't have it, then all I got from Cindy was, "Okay..." then hung up. So just like I said, like a machine. No ability to work around. So I went straight to her supervisor Nancy Brandenberger who asked for my W2. When I gave it to her, waited for three hours to email me at 5:30pm on a Fri to ask for my 1099 also. Well, even if I provide her my 1099, the dealership was already closed for the day. After then, no follow up phone call ever. Wow, they really want your business... NOT! By far the most incapable, yet arrogant, couldn't-care-less, bankers I ever worked with. So I just went ahead and paid cash for the vehicle. So why would I borrow if I have cash? In a nutshell, it's cashflow for business that I don't want tied to an asset. Not good. Oh well... Im closing my account and saying sayonara to GCU for good! What a waste!!!

Jennifer is awesome. She knows how to get the job done to help you get what you want. Nice office…read more Jennifer was very easy to always get a hold of and easy to communicate with. We were in a huge time crunch and she made it happen. I would go back to her again and again although I honestly don't think I'll be buying another home, but if I do I will go to Jennifer.

Tim is the best lender in Elkhart. He did my original loan then refi'd me in a 15. I have sent…read moreall my own family to him as well. You will not find better service.

I am still dealing with this company for my car payments. I have had a very rough year. From…read moredealing with a domestic violence trial, being sick with vertigo and Covid on and off, medical leave, financial hardships, etc. I have expressed my situation to Kitch since the beginning. But no one in the company was ever nice to me. I just wanted someone who was understanding and had sympathy. Instead Erin decided to tape a letter with my name and apartment number to the front door of my very public apartment building. If you read the email I sent to compliance, he was only worried about the payment. So now I am reaching out to social media because the letter disclosed My identify and where I was living for my ex to see it. I am beyond angry. It's bad enough I am dealing with PTSD because of the situation. Sad that these companies just care about money and that's it. No sympathy. I hate dealing with companies like this. CHET KITCH IS THE OWNER. This is unacceptable and horrible business! If I had the money, I would pay them off and be done, worst company to deal with! IF I COULD, I would give them no stars!

Kitch Acceptance worst customer service ever! My niece was in an accident and instead of Jessica…read morebeing polite she started off condescending and rude from the go. My niece who is in her early 20's has never been in an accident before so she does not understand how to work the logistics of insurance, payouts and other aspects of a totaled vehicle. What was asked of Jessica was about the GAP insurance needed for the vehicle. My niece was sent paperwork from Kitch Acceptance but was also told to contact the dealership which is whom she had GAP through to start the process. Jessica then stated this was incorrect like why would you do that? This then triggered me to basically state I didn't like her rudeness on how she was coming across. She also stated that she would not follow up with my niece once her end was completed. I've always followed up on any situation to let someone know that my actions are completed and just to verify the customer no longer has anymore questions. She then stated I wasn't on the loan but up until that point she didn't have an issue with speaking to me until i corrected her attitude tone. I understand that everyone is understaffed and stressed, but this was unacceptable. What i would like to see happen is that not for myself or my niece, but for the next person that calls Kitch for them to understand that every person is a human and you have no clue what that person has gone through on the other end of the phone. Be polite and answer the questions and not with an attitude. Thanks, Tamika Colbert

Leader One has been very good to work with to this point. I really like their email updates on what…read moresteps we are on. I also appreciate that my questions have been responded to quickly.