We just bought a Kawai 607 piano from Piano Man Bethesda. Jamil and his staff were extremely…read moreprofessional, had a nice selection and good advice, and made the process very easy. Our daughter was able to try a number of pianos and find the one she most liked. They delivered and set up in our home, and did an excellent job. They clearly care about pianos and their work. We recommend them highly.

From the owner: We are a dedicated piano service business specializing in repairs, tuning, refinishing, and moving…read more We also offer a selection of pre-owned pianos for sale and provide piano rentals for events. Hassle Free Financing Available. *NOTICE: PianoMan Bethesda is an independent entity and is not affiliated in any way with the recently closed Piano Man Superstore.*

This is the place to go in the DMV if you're looking for a new Yamaha piano…read more We were first-time piano buyers looking for a new U1. From what I read online, most piano dealers will quote an MSRP or "SMP (suggested maximum price)" with the expectation that you will haggle down the price. We went to our local Yamaha dealer [not Downtown Piano Works] and met with a sales associate recommended by our piano teacher. His first offer was already less than MSRP: I'm terrible at haggling, but I figured I'd try anyway and ask for a better price. A day later, he came back with another $500 off the price. I was feeling pretty good about myself and was getting ready to go to the store before his "offer expired." On a whim, minutes before I left, I thought I'd try the next closest Yamaha dealer, which happened to be Downtown Piano Works. I typed a chat message into their website, expecting a canned AI answer. Instead, Dan, the owner, responded right away. He told me to call him on his cell phone, and without hearing the other store's "lowest" price, he quoted a price that was $1500 less. There was no haggling, no wondering if I was getting a worse deal than everyone else on the internet. We drove with the kids an hour to Frederick just to make sure this wasn't too good to be true, and it wasn't. Dan and Theresa opened their store on a Saturday night, three hours after I'd first messaged their website. By the time we left, we were the owners of a new Yamaha U1. If you're in the market for a new Yamaha acoustic piano, within driving distance of Frederick, and want to avoid the usual stress of new piano shopping, I'd definitely try clicking chat on their website.

I put a deposit down on a Clavinova 775…read more Well, first off world class customer service. Dan and Teresa were very nice and warm. Competitive pricing. Anyway, I had to cancel the order a few days later. Refunded me immediately. Honest and trustworthy owners! Thanks and sorry it didn't work out. Great music store!

We hired these guys to move a grand piano from Silver Spring, MD to Falls Church VA. They did a…read moregreat job moving the piano quickly without scuffing our walls/floors and kept the piano properly covered to protect it. There was a miscommunication with how many steps were expected at the delivery site but they were accommodating and understanding. The rate was also very reasonable. We'll be using Lewis Piano Movers again in the future, for sure!

Movers were punctual, friendly, and quick at their job. Payment through Venmo was easy ($450 to…read moremove a baby grand between houses five miles apart). Great communication as well, until these messages. I knew they wouldn't have compensated me regardless of whose fault the damage was, but I thought the defensiveness and ghosting were unwarranted. I can see from other reviews that if you're fortunate and nothing gets damaged, they're great. Otherwise you're SOL.

This company had fantastic customer service and was responsive to all of our needs. They were very…read morefast to schedule and ensure a smooth delivery with zero issues. Highly recommend!

Crew did not speak English except for the foreman. Required CONSTANT supervision. Damaged multiple…read moreitems. Moved items to the wrong room. Removed multiple items that were to remain in place. A disaster of a move

Complete waste of time…read more Called to schedule a local piano move. Spoke to a very nice woman and scheduled the move for the following week. Received a call to confirm the day prior as promised... Then complete no show! No call, no response to my multiple voicemails; completely unprofessional and a huge waste of time. A week later and I still haven't received any explanation. I'd take your business elsewhere.

From the owner: Piano moving in DC ,Maryland, N.Va everyday. We are your piano moving experts when it comes to a…read morebasic piano that needs moved downstairs or across the street to your neighbors to across the ocean which requires your piano to get crated before shipping. We can handle any local and long distance moves. We network with some of the most reportable names in the area so just ask I am sure I can help with anything relating to your piano.

These guys are great. Very professional and tidy. We have used them for both moving and tuning.read more

Had an amateur team of movers show up that couldn't lift my antique baby grand, so I cancelled them…read moreand called Charlottesville Piano Movers instead. They were able to come the very next morning at 7AM. They lifted the baby grand off the truck no problem (buff dudes) and had it assembled in my conservatory before I had even come downstairs. Reasonably priced too, especially considering how last minute the booking was.

These people are just like used car salesmen. When you show interest in a purchase they bring on…read morethe hard sell. When my financial situation changed and needed advise on how to sell my Steinway they were very rude, basically blew me off telling me to search the internet on how to sell my piano. As long as you wave money in front of them they will bend over backwards to make a sale, but if you need real customer service, they will treat you like crap and blow you off. I will never buy a piano from them again as they are completely unprofessional and know nothing about customer service. Unfortunately they sell between Richmond and Baltimore, so when i can aford to buy a piano I have no idea where to go without dealing with this company. So don't waste your time buying from them.

Responsive, professional and courteous. I purchased a used piano from their storeroom. I found…read moretheir customer service to be excellent. For every question I emailed, I received a response within 24 hours. I will not hesitate to upgrade my piano from this store in the future.