Movers were punctual, friendly, and quick at their job. Payment through Venmo was easy ($450 to move a baby grand between houses five miles apart). Great communication as well, until these messages. I knew they wouldn't have compensated me regardless of whose fault the damage was, but I thought the defensiveness and ghosting were unwarranted. I can see from other reviews that if you're fortunate and nothing gets damaged, they're great. Otherwise you're SOL. read more

Lewis Piano Movers - Piano Services Near Me - Washington, DC, District of Columbia

Very professional and reasonable. I highly recommend this business to move grand pianos.

Please DO NOT hire this company. They owe me money due to an overpayment. The owner has yet to answer my calls or respond to my texts and email messages. If I had the option, I would not give them even a single star. read more

my first time needing a baby grand moved! Van and his team were quickly responsive to my quote request. the price was great! and the work was outstanding! they arrived, packed, moved, unloaded and and set it up with lightning speed. I highly recommend Lewis Piano!! read more

Lewis Piano Movers - Piano Services Near Me - Washington, DC, District of Columbia

I hired Lewis Piano Movers to move a piano from a home to a church. On the day of the move, they text me around 1:30 to say that they are running late can they do the move on Friday. I say no because the homeowner would not be available. We set-up the move for Saturday. they text me on Saturday and say that they should arrive at the homeowner's house around 1:30 pm. They later text me and say that they have arrived. I say "Great, it should take you about 45 minutes to arrive at the church with the piano". that's when it's discovered that they are NOT on my move, but someone else's. The person asks me what move this is, I tell him, and he said that he thought that move was scheduled for tomorrow (Sunday) or Tuesday. I tell him that it was scheduled for Saturday after 11:00 am and that a church would not have a piano moved in on Sunday. I asked them can it be done that day and they say no, so I tell them to just forget it. The person apologized and said that it was an office error. No one from the office reached out to apologize, make explanation or try to make it right. I interpret that to mean that they really don't care!!!!!! If the scheduling error had not been discovered, not telling how long both I and the homeowner would have been waiting for the move to happen. I initially had high expectations for this company. Now I'm looking for another one that will follow through on the move. read more

Lewis Piano Movers moved a very heavy Player Piano out, Spinet Player Piano and 7ft couch in. They were responsive, professional, and the price was right on. I highly recommend using Lewis Piano Movers. read more

Lewis Piano Movers - Moving our very old very heavy player piano. - Piano Services Near Me - Washington, DC, District of Columbia

The moving service was good. However they charged me $120 on the plate you put in between piano and hardwood floor. Also they didn't tell me the price until after they put it underneath. I later bought it online for $25 and wanted to return the plate but they refused. Please prepare the plate in advance to avoid the rip off. read more

Lewis Piano Movers - Piano Services Near Me - Washington, DC, District of Columbia

They get two stars for successfully moving the piano from one apartment to another 0.5 miles away. However, they managed to break the bench because they thought it would be better to balance it on top of the piano rather than just have the third person carry it. They generously offered to take the bench to be repaired and then return it. This was OVER 1 YEAR AGO. I have reached out multiple times with no real response. At this point I assume the bench is gone for good. Additionally, they showed up over an hour early which forced me to negotiate with our apartment to let them in. Communication is not great, mostly through Yelp. These are minor things but made the process more difficult. read more

No complaints here. Good communication throughout and quick response time. I set up my appointment and within a week, my upright piano was transported safely from my parents house to mine. Very reasonable price. The movers were friendly and did their job quickly and efficiently. They were in and out in less than 10 minutes. read more

Lewis Piano Movers - Piano Services Near Me - Washington, DC, District of Columbia

Can't beatable price. Hard worker. Respond quickly. Within one hour my piano was safe to my house. Good service . Very happy about it. Highly recommend. read more

Lewis Piano Movers - Piano is safe in the truck. - Piano Services Near Me - Washington, DC, District of Columbia

Price: - very reasonable; I highly doubt I would have been able to get a higher quality team for the same/better cost. They gave me a quote of $425. I compared to one another company that also had good reviews and yelp, and got a quote of $550 from them. However, I found out later that Lewis intended to charge me $525, and I think the $425 was actually a mistake. (My job was expensive because it involved going up 15 steps, and had to move 70 miles.) - they do NOT ask for tips. I recently had an experience where a moving company I found on Craigslist gave me a quote, upon which I made the decision to hire them, and then later asked for additional tips for each mover, which I thought was dishonest business practices. The moving itself: Three guys moved a baby grand piano up a narrow staircase of a townhouse, which is no easy job, I assure you. But they did it successfully, so I think accomplishing THAT in itself deserves at least 4 stars. The move did leave several scuff marks on the walls, which is probably unavoidable, and I was already planning on re-painting that wall, anyway. Communication: The response for the initial quote was slow. I think it took them a week to get back to me, through yelp. The response to my email asking for confirmation was also slow. But they were great with everything within 24 hours of the actual move (i.e., calling 30 minutes before arrival, being professional, etc.). You may find it helpful to know that they don't set the schedule until the evening before the move, so you will know what day they move will happen but you won't know what time until kind of the last minute. read more

Terrible and rude! Van refused to return any phone calls after Robert, the other owner, changed the price of the delivery while he was driving to pick up the refrigerator. Five days earlier, I emailed them the item to be picked up, a "42" stainless steel refrigerator", (they move non-piano items) and Robert told me he had never heard of a refrigerator that big. It's not an uncommon size. Before quoting me a price five days earlier, no one at Lewis Piano Movers bothered to actually find out how heavy or tall a 42" refrigerator is. Amazing. Nor did anyone ever ask me to provide the weight or height of the fridge. Nor did anyone bother to call the appliance store where it was to be picked up and ask them how much it weighed, etc. Yet they blamed ME for not volunteering the specs....I did not know the specs but would have been happy to find out and provide it to them, had they asked. No one ever asked. But they did whine and complain and bellyache about how heavy it was during the move. Um.....these guys are PIANO movers. Pianos are extremely heavy, especially the baby grands, so a refrigerator should be par for the course. I would never recommend them to move anything. They called me a "crook" for wanting to pay the agreed-upon price that they emailed me before the job started, and then Van Lewis texted me the incredibly offensive phrase, "smd" (suck my d*ck) when I texted them to produce their DC license number. I was shocked. I have never heard of any company owner, or even the staff, speaking to a customer that way. I asked them to apologize, but they responded by saying I should "apologize for being a crook". Again, my "crime" is I wanted them to honor their original price. They tried to say "smd" was a "typo". I don't think so. After I repeatedly asked for their license number, they continued to get more and more hostile, defensive, and incredibly rude. Stay far far away from Lewis Piano Movers, or Van Lewis Movers, as they sometimes call themselves. They are rude adolescents who take zero responsibility...they will blame YOU for their mistakes and their horrendous lack of communication. read more

We hired these guys to move a grand piano from Silver Spring, MD to Falls Church VA. They did a great job moving the piano quickly without scuffing our walls/floors and kept the piano properly covered to protect it. There was a miscommunication with how many steps were expected at the delivery site but they were accommodating and understanding. The rate was also very reasonable. We'll be using Lewis Piano Movers again in the future, for sure! read more

They were able to very quickly move an antique piano for me! They were very professional and I'm happy with the move.

Absolutely amazing work. The team was very communicative via yelp messaging and email. I was kept up to date on the scheduled time of pickup , drop off, etc; and the piano was delivered without issues. I not only recommend them, but I'm going to use them for another delivery for my parents who are moving! read more

Lewis Piano Movers - Piano Services Near Me - Washington, DC, District of Columbia

Fortunately the piano made the move in one piece. UNFORTUNATELY the lamp and bench cover that was picked up to be delivered didn't make it . We gave them an alternate local address of a relative hoping to improve our odds of ever seeing them again, but that didn't happen either. After a few texts promising to deliver they stopped responding. Really sad that is how they choose to run their business. If you care about your piano, your belongings, and fundamental customer service I'd keep looking. read more

Did not use this service but the driver ran a red light at Montana and NY Ave; nearly t-boned my car. Luckily, I hesitated on the gas. Driving more cautious due to pregnancy. Took photos. The driver was sure to slow down and give me the finger. Called the number on the truck only to learn it was forwarded to his personal cell. Apparent he thought I gave him the finger (I did return the bird after I saw him laughing). What he saw was me double checking to make sure I had a good photo. I asked to speak to a manager. He advised that he was the manager, the boss, and the big dick. At which point I hung up... read more

Piano worked fine before the movers touched it. Warned the lead mover it was older and not to use a tool to screw in the pedals to the bottom. He did anyway stripping the wood completely out of the piano bottom. Then argued, called the piano a "piece of s**t and tried to blame it on me. Bad customer service when he says it was my problem, not theirs. Company owner on the phone was disrespectful and only coached the delivey team to repair the piano after I threatened to not pay. Damaging the piano during the set-up is not the piano owners problem. Do not use these folks. They did not do a good job, nor treated me with courtesy when they caused the problem instead of willingly fixing it. They did not leave the piano in the condition they found it. Talking about me in the room like I was not there in a disparaging way is not a welcome approach to any delivery process.pdelivery people and company behind them are not at all professional piano movers; movers but not professional, respectful, competent or capable of customer satisfaction And the repair estimate to fix the piano damage caused by Lewis Piano Movers is $350. read more

We hired these guys to move my baby grand. Initially we had asked them for an afternoon slot for the move anytime after midday, although they said this would be fine, very late in the day, they called to say they could only do early morning 8am. This was frustrating, whilst they charge quite a bit, they work towards their own schedule and fit you in when it's appropriate for them, rather than please customers. They do this coming into your house too. They did not wear outer shoes, whilst entering carpeted areas and I felt they were inconsiderate. I would not hire them again. read more

Couldn't have gone better or easier: a call late on Friday...a reasonable quote...a pick up early on Monday and the piano was delivered to my home before I had my coffee. It's fascinating to watch three men move an antique upright piano. They have these tricks that are simple and brilliant. But you have to watch quickly, because it was maybe 60 seconds from when they opened the back of the truck and placed the piano where I wanted it. And then changed my mind, which is another story. Reasonable. Prompt. Courteous. And not a scratch on the piano. read more

I am so disappointed. My piano was damaged to the tune of $1300. The bigger problem is I have been trying to get paperwork from this company for six weeks. My move was from Dallas to Virginia. I paid Steinway Dallas $1700 to do the move. Steinway had Keyboard Carriage pick it up Oct 8, 2018. My piano was lost until Dec 7, 2018, when I learned from Steinway Van Lewis had my piano. I received my piano on January 15, 2019, and I was charged for 4 months of storage and another $825. I should have never tipped these guys. Also, forget getting any paperwork. I hold Steinway Dallas/Plano responsible for the move. I paid twice basically, and my piano was also damaged. I'm asking Van Lewis for paperwork, and I get only a run around and blocked by these guys on FB. Somebody got paid twice. Eyes wide open! read more

The job is to move a 7'6 semi concert grand from MD to VA. I got 3 other quotes and they were higher, one of them about twice as much as Lewis. Throughout the move communication was excellent. They called half an hour before arrival at the origin and an hour before the destination. Lewis is an experienced mover, from the techniques I see them employ. The move went smoothly and they knew exactly what to do, from coming up the 5 steps before entering the house to putting on the legs of the piano and the castor guards. The piano was wrapped and it did not touch the walls or doorframe at anytime. I will use them again. read more

Lewis Piano Movers would get ten stars if this app had them to give. They arrived when they said they would, got my piano up a flight of stairs with two turns, and placed it right where I wanted it without a scratch. They were on time, they were quick, and their fee was quite reasonable. They did a superb job, and if I move, I will absolutely call them again! read more

Hired Lewis Piano Movers to move a grand piano. Before the move, provided extensive detail and multiple pictures that documented a flight of stairs at my house. Also asked them about their warranty coverage and was told they have $2 million of coverage in case of damages. They were understaffed with three movers; they should've had one more person (i've had this piano move before by other companies and previously four movers always did the work properly). The struggled getting the piano down the stairs. In the process they damaged the wall and they cracked a handrail along the staircase. Called and emailed their office multiple times about the damages and got no response at all. Ended up having to pay more to fix the damage than the cost of the move itself. It's too bad they were not honest in the first place and refused to fix the damage that they created. Based upon other reviews apparently they've done this before. I recommend going with another company that is better staffed, more experienced, and more honest. read more

I have used Lewis piano movers for many transfers between dc and nyc and sent many of my Juilliard pianist friends to them. They are reliable and show up when they say they are going to. They always pick up the phone and are never neglectful like i have observed some other movers. I had them move one our most valuable pieces, a brand new high gloss bluthner grand, and they did so brilliantly. All this on a rainy and tough condition day. I will continue to trust van and his team with any piano moves that come up and feel grateful that such a team exists in the area. read more

Great work, profesional team, easily the best price in town. They were quick and responsive! Highly recommend! Note- they only accept cash.

Overall I was happy with the move they did for my 6ft. Grand piano. They had to move through a tight corner in order to get it through the front door, and were careful how they navigated it. HOWEVER, I do recommend you watch out for your piano casters. The guy told me before they moved it that they often break after lifting the piano. I didn't pay any attention, these casters have lasted 20 years through 11 moves. But, somehow, he shows me a broken one after bringing it inside??!! And then he also happens to have a set he can sell you for an extra $200 now that yours are broken. I'm not accusing, but also recommending people keep an eye out. read more

Lewis Piano Movers moved a 30+ year old piano for me in May 2021. One of the three men did not wear a mask in my grandparents' home and the piano tipped forward and hit the banister as they were moving it down the stairs, causing damage to the wood! When I emailed the company about the damage and with photos, they were non-responsive in terms of resolving the issue of damage. I would NOT recommend Lewis Piano Movers. read more

I had an amazing 5+ star experience with Lewis Piano Movers two weeks ago. From start to finish they made the move of my baby grand piano smooth and successful. They took utmost care of the piano, picking it up at a single family home in Vienna and delivering it to my townhouse in Reston. I was shocked at how time efficient they were in getting the piano moved and set up, notwithstanding the fact that there were a lot of steps at both locations. Seemed like no time at all! They were courteous and professional, helpful in suggesting the best location for the piano, and what really meant the most to me was their prompt response to all my requests for information. I gave them very short notice (a couple of days) and they accommodated my preferred date and time for the move. They made everything seem truly effortless. Of all the companies I called, Lewis was the most interested in earning my business and it was only an added bonus that they just happened to be the most reasonably priced. You can tell they are the real deal and experts at what they do. I'm very happy I hired them and would highly recommend them to anyone needing to move a piano. I don't think I've written more than 4 reviews (ever), but I was so impressed with the service Lewis Piano Movers provided that I felt compelled to share my experience publicly. Many thanks to the crew members that did my piano move! read more

We moved a player piano from Arlington to Alexandria. They arrived right on time and were very fast and efficient. They dropped it off at an organization that accepts donations of pianos, and also dropped off a sofa and file cabinet. Everything arrived safely. I would definitely hire them again. read more

I was very impressed with Lewis Piano Movers. They were hired by the recipient of my piano, but the experience on my end was first class. They arrived exactly when promised - although the original window given when it was first scheduled was changed by them when they confirmed the day before. It didn't matter to me, since I was going to be home all day. I received a call when they were 30 minutes away. The three guys arrived promptly and were professional and efficient. I timed it, and they were here a total of only six minutes! That included getting the piano up six stairs and securing it on to the truck. Definitely worth paying for these pros. read more

Best and most responsibly priced piano movers in the D.C. area. Highly professional and kind. Highly recommended. Moved my baby grand to a school with ease. read more

This company was a total no-show. I made an appointment two weeks out. Confirmed it twice, including the day before. Lewis Piano movers did not show up. There was no call with a two hour window, no call with 30 minutes notice, and they have not responded to voicemails or emails today. I called repeatedly and finally got a guy who said he would find out what happened and call me back. He did not call back. Obviously, I'm very unhappy and am hiring a different company. read more

Long story short...unprofessional and a total waste of time! They cancelled at the exact time of pickup. I would write more but I'm getting angry just thinking about the entire situation. They almost cost me my new piano. Good thing another company was able to help me. Wish there was an option not to give any stars because they don't even deserve the one! read more

Everything was nice about this company until they showed up. The leader was grumpy. We were concerned about our brand new hardwood floors. He assured us that the wheels on his dolly were rubber and would not damage anything. The wheels left marks that were not permanent damage but he should have make sure that all of the marks were cleaned before they left. He was in a huge hurry to leave. More importantly, Lewis Piano Movers disconnected the pedal mechanism from the piano before they moved it. Upon reassembly, the damper did not work. The leader was basically telling my that it was that way before they got here. NOT! As I said, they took the damper pedals off. He was implying that I should call a piano company to fix it. After I persisted with reminding them that they caused this, they finally fixed it. read more

We could not have been more impressed with the responsiveness, professionalism, efficiency, and care of this company. They safely and expertly moved our 80 year-old baby grand piano and offered helpful advice about placement, protecting our wood floors, etc. Would highly recommend them. read more

These people are strong enough to move everything. Good work, good team. On time. read more

Van and his team are miracle workers! We live in DC and inherited an old full upright piano from our church...a 2nd floor addition built years later at the church basically cornered this piano in but this crew called in back up (who left a job at the Wolf Trap) to make my move happen! Dozens of stairs, twists and turns, once they got to my home they moved the piano inside the house in a breeze! And though it was a tough job and they were caught by surprise the team was a pleasure to work with and so gracious!...Van wanted to commit to the price he quoted me but I offered to pay more because this was NOT the job he quoted. Professional, fair, hard workers and really nice guys. I highly recommend them. No matter what it takes, they will get the job done! I hope not to have to move this 650lb piano again but if I have to ....I know who to call! read more

Everyone was extremely friendly, proficient, and a pleasure to work with. I highly recommend this company to anyone in the DC metro area. I was pleasantly shocked by their amazing customer service and professionalism. Exceeded my expectations. read more

I wouldn't hire them again. The side of the piano on which they slide it was covered with white salt power and scratch marks from the dirty pad they used. Dirty foot prints on my floor, a dent in my dry wall, and a bag of take out boxes and glass bottles on my driveway. The only reason I didn't give a one star is because moving a 500lb piano up narrow stairway is not an easy job, but it should have been done a lot better. read more