They have no idea how to size you for a suit. Do yourself a favor and go to the Pineville, NC…read morestore. They are tons better and provide awesome customer service.

Customer service was terrible. No one greeted us when we walked in, not even looking up from their…read moreelectronics. We shopped for 20 minutes for a suit, had to pull our own sizes and then when we shed about a dressing room we were told "yeah they're open" as she walked away. My fiancé came out and sod in front of the mirror where another said associate continued to ignore us then made an over the top effort to help another couple who had just walked in the door! When she finally took a breath, I had to interrupt and asking her if we could get help too! Unbelievable! When we identified my fiancé needed a different size jacket, she just pointed to the wall. I suppose so we could go get the right one; how helpful. The 3 working were useless. If we didn't need a suit for our wedding, we would have never spent a dime. Everyone of them needs to be remediated for their customer service presence.

For the wedding of one of my best friends, I was tasked with the responsibility of renting a suit…read more This is the closest Men's Wearhouse to me so I figured we would work through this location. I have been here a couple times before and had some solid experiences. The process started when I went in for a fitting of the suit. As the outfit was predetermined, all I had to do was give the staff my code. From there, they began the process of obtaining my measurements. After getting my measurements, pieces of clothing were brought out in order for me to try them on. Some trial and error, but thankfully we were able to find the perfect matches. Some final measurements for alterations and they sent me on my way. I returned a couple weeks later after the suit was ready to try everything on. The staff was very patient with process by showing me proper methods and also provided honest feedback. Everything fit very well, so I was sent on my way, suit in hand. All in all, I have had pleasant experiences at the location. The staff is usually pretty quick to give you a helping hand when you enter the store. It's actually pretty big as well which makes for easy parking and leaves feelings of claustrophobia at the door. Going through the process of finding a suitable should be an easy time if you go through this location.

Anna the manager was amazing, and her team super helpful getting a wedding wardrobe for my son who…read moreis 6'7! They ordered what they didn't have in stock and had him come back for a fitting to ensure everything was perfect. Great and trusted business.

Went in for the anniversary party with a friend and they had so much to offer. They make custom…read moresuits but also have other clothing to offer!

My wife and I traveled to Charlotte this weekend for a wedding. Some how I misplaced my blue suit,…read moreshoes, and shirt. Not a good situation. We went to Macy's and Nordstrom's to see if I could buy anything off the shelf.......nothing. I found Ole mason Jar Clothier online and walked the few blocks to their wonderful store. We were greeting by Brad and Filipe and explained my dilemma. Now think about this for a moment........I asked them at 11:00 am if there was any chance that I could buy a suit and just have the pants altered or pinned up for a wedding that was happening that day at 5:00 pm. The answer was "Yes, we can make that happen." I was shocked. Filipe asked what size I was and I answered a 46 regular........Brad looked at me and said put him in a 44 reg. It fit better than any suit I have ever owned. All of their clothes are their own brand and designed by them. Their material, stitching, and cut, were beautiful. I was measured and handed the suit back to Filipe. He bolted to the seamstress. My wife and I had lunch and the suit was ready in less that 2.5 hours. As one of my first experiences purchasing products from a business reopening during Covid I must tell you that it was such a grand experience. These guys represent EVERYTHING GREAT about business ownership. They cared about my situation, produce a fantastic product, and delivered with a huge smile. I am an OMJ lifer. Thanks Guys

This store is a great go to place to rent a tux or any of the other associated essentials. I rented…read morea tux for my daughter's wedding, ( a few years ago) had it fitted, purchased a really nice shirt, and the rest of the necessary accessories, some purchased and some included with the rental. They also offer new and used formal and semi- formal attire for sale. Very pleasant experience!

My husband and I had a wonderful experience at this location, mainly because of Caleb. Caleb is…read moresincere, knowledgeable, and not pushy at all. His personality is amazing, and he is so great at his job. He was so tentative and was also very patient and sweet with our 2 year old daughter while my husband was customizing and being sized for suits. We really felt like he genuinely cared about our experience and satisfaction, and we appreciate that so much. When my husband went back to pick up his suit after alterations, he remembered him and details about our lives, which tells me that he is a good listener and is sincere. I will also mention that both managers who I interacted with were equally wonderful. My husband originally bought a suit and ended up exchanging it, and they were so understanding and made it a very easy transaction. We are looking forward to being long time customers. Thank you so much.

Absolute mess. That's the first thing that comes to mind when trying to explain my experience. Had…read moreto get a tux for a friends wedding and went in weeks prior for the measurements. Explained several times what fit I was looking for during measuring. Picks up the tux 2 days prior to wedding and proceeded home to try it on. The pants were absolutely horrible. At first I thought maybe they mixed up my pants with MC Hammers pants but I checked the tag and it had my name on it. I called the store and they reordered the pants. Picked the replacements up the morning of the wedding and they were about an inch or 2 short. I asked if they could alter but the seamstress was out for whatever reason...go figure. The shirt looked like it hadn't been pressed or cleaned since last rental and it was also way too big. At this point I just decided to work with what I had Unfortunately, I'll never step foot inside this location again and wouldn't recommend it to anyone else.

We rented and bought from Jos A Banks last October for my daughter's wedding. The staff was very…read moreprofessional and very efficient in providing the best service and products available. We had several quality choices to pick from at very reasonable prices. I have and will shop there again in the near future. I highly recommend them when needing mens' clothing for professional, wedding, and/or social events.

I was in a pinch and needed my dress altered within 24 hours. She was able to see me on Friday and…read moreI picked up my dress Saturday at 10 am! Service was excellent and the alterations were perfect!! Highly recommend!!

Excellent service by ShawnieB The Brand. She executed the vision I had for my dress alterations and…read moremakeover. And can we talk about the most perfectly sewn zipper?