I was extremely pleased with everything about this transaction. Kyle was very professional and…read moreworked with me to get what I needed for the jewelry I was selling. If you were thinking about selling your jewelry, or buying some, go see Kyle on National Service Road. I promise you you will not be disappointed.

As someone else said in another review, I believe that they have their negative reviews deleted off…read moreof Google. So I took this route to leave a review. Went to Jewelry Authority with a 7ct, 10k Citrine ring that weighed a little over 4g. They literally offered $93! $93 whole dollars. 10k is going for maybe $68 per gram. Yet, they offered me $93 for the entire ring! How insulting is that? This seems to be a common thing with their business and I'm truly wondering if they only lowball a certain demographic of people. It's bad business and a bad look! Thankfully, I took to ring to a coin/gold business for scrap and they took the stone out of the ring and gave me almost $200 for it. I sold it for scrap more than JA offered! And I kept the stone! So do yourself a favor and avoid Jewelry Authority if you want to get sell your jewelry. You'll probably get more selling it on your own or scrapping it.

I went in first time today and wasn't helped. Looked around for about 10 minutes and finally got…read moresomeone's attention. I was asked to hang out at the bar. There was a lovely lady working and she offered me a drink and a wonderful chocolate chip cookie. I waited another 20 minutes chatting with her and finally left so I never got to get my necklace I wanted. Currently looking for a local jeweler. Will keep trying other spots. Everyone there seemed happy with their purchases but I just couldn't get any service. I had heard wonderful things and had high expectations. But thanks for the cookie!

I have taken jewelry to Schiffman's in the past for cleaning and repair and been pleased with the…read morework, so I expected the same when I came in today to see about having a silver Tiffany necklace cleaned. I've had this necklace for 15+ years and while I recognize it isn't the caliber of most of the jewelry Schiffman's sells, it is very precious to me. It was mildly tarnished all over as pictured in the photo, as silver this pure doesn't stay clean for long. I was recently laid off and wanted to wear my necklace to a job interview. The red-haired sales girl -- I didn't catch her name -- actually turned her nose up at my necklace when I took it out. She did that judgy little exhale through her teeth and said "It's SO tarnished, I don't know if we can do it. If we can, in that condition it'll be a charge, let me see what the jeweler says" and took it to the back, then came back and said because of the "condition" it'd be $75 because they'd have to "really work" it on the polishing wheel and it would take a couple of hours. It genuinely was not even that tarnished, and a chain like this can't be put on a polishing wheel. You put it in cleaner and maybe a sonic bath. It was clear they just didn't want to do it, which was fine, but there was no reason to lie. I wasn't comfortable proceeding with the service after that. She said I could try getting a polishing cloth on Amazon until I got back on my feet. The whole exchange was insulting and left me crying. Like I said, this piece might be beneath them, but it is everything to me. I would have been more than happy to pay, but the attitude was entirely unnecessary. I took it to a different jewelry store nearby and wouldn't you know it, they put it in a sonic bath and cleaned it, free of charge, in about 5 minutes while I browsed. I will be going to that store for any future jewelry needs, while Schiffman's has ensured I will quite literally never set foot in there again. It costs nothing to be kind and can affect someone's opinion of you for a lifetime. Do better.

I have used Diadem Jewelers on serveral occasions and have been extremely pleased with their…read moreservice and products. I had Brian design a ring for me and it turned out impressively. High highly recommend them.

Went to this place today with my daughter, and It was everything I wanted, a small mom and pop…read more Made me and my daughter feel super comfortable. And gave me an awesome warranty on my old Harley watch!!!

Came in to have a watch I bought online resized. I came in about 25 minutes prior to them closing…read moreand the gentleman working there happily helped me. He was able to get it resized for me, free of charge. the staff there was extremely friendly to myself and my family, and I will definitely be back for all future jewelry needs. Highly recommend

Absolute amazing customer service!! they couldn't be nicer! Walked in and welcomed me instantly…read more Fair with prices and accommodations. Will be bringing all my jewelry here.

My wife and visited Cass on March 18, 2026. I had been looking for a mens cross necklace. The lady…read morewas very accommodating while we looked. The cross was very thin and light weight. They had to order the necklace in, so we waited a couple of weeks to arrive. The cross and necklace are very good looking. She told me the total price and my jaw dropped. My said, Oh go ahead you hardly spend on yourself. So, we purchased the necklace. I have been totally disappointed in my purchase, almost from day one. I finally got around to getting the receipt out and boy was I bamboosled. For a 26 stainless steel chain I paid $495 for the chain. I go to any jewelry store and pay $100 - $200 for the same necklace. You know what they say, a sucker is born every minute in the US.

I just had my wedding and engagement ring resized by Cass Jewelers. I wasn't sure what my size was…read morewhen I came in. The employee was helpful in helping me find my correct size. In 2 days my rings were ready. They were resized perfectly and made to look brand new. I am very happy with my experience and will use their services again!

I took a few rings I no longer wanted into the shop to have them repurposed. The items were going…read moreto be a mixture of 18kt/14kt rose gold. The goal was to have them all melted together to form an ingot/bar. I was very clear, I need to have the prominence stamped on it, as well as to confirm the shape. I had asked to be contacted before they started to confirm my request was possible. However, none of my request were followed. After two weeks of no communication, I went back to the shop to retrieve my items and to take elsewhere. Turns out the only direction that was followed was to melt it all down. The product I was presented with was an absolute mess! Completely unacceptable. When dealing with precious metals attention to detail is key. I would have been better off by never stepping foot in this location. I would recommend going somewhere else if you want any custom work done. Buyer beware.

We loved working with Sara! We had only been to a few other jewelers to browse engagement rings but…read morereally appreciated the time and effort we received at this store. Being first time jewelry buyers, Sara explained everything we needed to know and gave worthwhile suggestions based on what we were looking for. She helped walk us through styles, shapes, sizes, bands, you name it. We ended up leaving with nothing but talked everything over and called as soon as we had made our decision. It took them around thirty minutes to get the ring fully prepared and by the time we got back to the shop, it was all ready to go. We really appreciated how much time she took with us going over everything and seven months later I'm still in love with my ring!

My engagement ring was purchased here in 2011. The ring has had many issues, with the diamonds on…read morethe sides. The ring has been remade twice, yet the problem continued. After having another diamond fall out, the decision was made that I needed to trade the engagement ring in, as it was defective in design. It was understood that I was only trading in my engagement ring and that my wedding bands were to be soldered to the new ring. I was told, to trade in my defective ring I needed to choose one double the value of my current one. After picking out a new one, we did the paperwork. In writing, signed by myself and the sales associate, it states that the jeweler, was to resize my new ring and solder my existing bands to it. The whole time I was in the store it was made clear, I was there only to turn in my faulty engagement ring, even though the ring and one wedding band came as a set. I payed a deposit and opened a store credit for the balance. I left the store expecting to pick up my new ring the next day. I received a call informing me that they were taking my engagement ring and wedding band. At no time, was an offer made for me to keep my band. I went back to the store, stated to the manager that I didn't want to give up my engagement ring, but had to, due to their faulty craftsmanship. Giving up my wedding band was out of the question. He became very pious, letting me know to go forward and call higher management, as he was untouchable and my complaints were not valid. He even threatened to kick me out of the store. I've spent 7 years replacing diamonds, making a three hour drive to this store. Then I'm spending more money on a new ring, and he refused to offer a way for me to keep my wedding band. It took over 30min for him to refund my deposit and give me my old set back. I was in the store a total of 4 hours, only to be threatened and have my credit score affected by opening and closing an account on the same day. My signed recipient and paper work were a contract, one they broke and refused to rectify. I later learned (after talking with corporate) that the manager, Mark Phillips "under his discretion" could have let me keep my wedding band. Mark refused to make their wrong right. Over the years of bringing my ring in, I worked with another manager Brook. She was outstanding, she remembered me and my ring, every time I walked in the door. I will no longer recommend anyone to Reeds. And I have filed a complaint with the BBB.

Fabulous experience from the minute I walked in the door until I picked up my ring a week later…read more Jeremy and Leslie took care of me, making me feel like their only customer. I brought in a ring of my father's to have the diamond reset in a new ring for myself. They helped me every step of the way and one week later, I have my gorgeous new diamond ring. Professional, caring, and efficient.

Super cute store. I could find many gifts for people in my life here. They sell handmade items like…read morestickers etc from local vendors too. This store has been here since 1997 and I see why!

Love love this place! So many options. There's a whole case from size 4 up to size 12 for rings…read more Any stones your looking for they have. From Jade, Amber, moonstone, turquoise, Opal and much more. Also stainless steel jewelry, fashion jewelry, socks, body jewelry, home decor, inscense sticks. Great place to find a gift for anyone! I found me a cute pinky ring. They also do student discount as well. Offer gift wrapping as well. If you haven't been here, definitely missing out. The ladies were lovely and very helpful. Make an account to earn points= money off your next purchase.