Loved the service and the price for the repairs on my antique clocks. The work was completed in a…read moretimely manner, I'm a satisfied customer. Don is a wonderful person and very customer oriented.

I received a notice about this estate event and it prompted me to inform people about what happened…read moreto me at State St. Jewelers. In June 2023 the diamond fell out of my engagement ring. I took it into State Street Jewelers along with my other heirloom antique family ring. I was having trouble with the antique ring staying stones up because the their weight of the stones and the atrophy of my finger. They showed me various ways of correcting the problem with their best suggestion being the setting that opens like a claim shell with an instrument that opens the setting in half. I was told I needed one new diamond in the antique ring because one was chipped in addition to the new setting to keep the ring from rolling under to the palm of my hand. I also elected to upgrade my wedding band from a band with diamonds going 3/4 of the way around to a full eternity ring with larger diamonds. With the larger diamonds, it was too much to continue to wear all three rings on on one finger so I opted to have my engagement stone placed in an earring setting and bought an addition stone that was the closest stone to match. We pay a lot of money for the new setting, the replacement stone for one that I was told was damaged, a new eternity band with more diamonds, an additional diamond to match my engagement diamond and then to have both of those made into earrings. After all was done and delivered I was happy with the looks. The earring were fine and the eternity ring was fine, Unfortunately, after only wearing the antique ring for a short period of time the clam shell setting popped open for no reason. When it popped open my ring fell off. Fortunately it fell in the car and I was able to locate it. I took it in and they adjusted it. Then it happened again. I took it in again. All of these incidents happened in a short period of time after receiving the ring. I felt that the setting was defective but State Street insisted on doing minor adjustments and returning it to me. In October we moved from Greensboro to Maryland. After arriving the same problem continued to persist with the clam shell popping open with no cause or reason. I contacted State Street and let them no about the issue. I was told that I would have to return to Greensboro to have anything done to fix the ring because they would need to have my finger. I am not driving 7 hours to have them fix a ring that I was having problems with before we left. I continued to wear it a short time after arriving in Maryland until the frequently in which it opened on it's own made it too risky and I have not worn my ring for a year. I am very disappointed that with the amount of money we spent and the problems I had right after receiving the ring. Their only solution was for me to return personally to Greensboro. The setting was clearly defective and should have been replaced after the second time it popped open. All the money we paid to State Street jeweler and I am going to have to pay for a new band here in Maryland. A band that was clearly defective from the start. So think twice about doing business with State Street unless you are absolutely sure you will never be leaving Greensboro. I got a defective band and now the cost of replacing that is going to be on me. To say I am disappointed and unhappy is putting it mildly.

Came in to have a watch I bought online resized. I came in about 25 minutes prior to them closing…read moreand the gentleman working there happily helped me. He was able to get it resized for me, free of charge. the staff there was extremely friendly to myself and my family, and I will definitely be back for all future jewelry needs. Highly recommend

I was here a few months ago to replace a battery in a Fossil watch. The guy replaced it and told me…read morethe the seal needed to be replaced because the it was old and water could get in. It sounded odd. Fast forward to last week, the owner wore it and the front steamed up right after he put it on. I took it to Southern Digital on W Gate City who said the seal was like brand new and the guy in the mall put the wrong size battery in. She even showed me the difference in size of the batteries. Don't take your watches to the mall to replace batteries. I LITERALLY paid for that lesson I believe for myself and others.

This review is based on one visit to get links removed from our watches…read more The person assisting us was very friendly and helpful. We got the watches sized perfectly in a matter of minutes. We also got a card which gives 15% off of services we avail on our next visit. I'd come again for fixing my other 2 watches.

Repaired a gold necklace for me. Great guy, great prices…read more He's personable and clearly cares about doing good work. Highly recommend

While quick, when I returned for my bracelet it was thrown on the counter in an effort to get me on…read moremy way to help another customer, No bag, no cleaning, no testing my clasp to tell me what was resolved & ensure I was happy. Disappointed as I've had very positive experiences in the past.

I really enjoyed my experience as Robert really knows what he is doing. Takes time to explain what…read moreneeds to be done and what has been done when its finished. The prices are reasonable and the work is top notch. I would highly recommend him for all your clock needs.

Although he was unable to help due to time constraints, he recommended a nearby establishment that…read morewas able to assist me for which, I am very grateful.

This jewelry store is amazing. They have very unique jewelry and the staff is very friendly and…read moreknowledgeable.

They do a great job with repairs and sizing and very reasonable. Lovely vintage and one of a kind…read morepieces as well.

They were very friendly and helpful. Although I bought the earrings elsewhere, they were willing to…read morefix them for a very reasonable price. Their space is comfortable and welcoming. They did an excellent job.

My wife and I were married when I was young, and still up and coming. Back then, I explained to her…read morethe quality of Moissanite and how she could have a much bigger, high quality stone if she let me go that way. She agreed (she is a champ). But 20 years later, and two years into retirement...she told me she wanted a diamond, and how could I argue. So on our last vacation, we stopped by a few jewelry stores in the mountains and she got her diamond. But we bought the ring at one place, and then found the band used in another. They were different sizes, so I took this new "collection" to Ring Master to see if they could make one ring out of them, in a single size. I tell ya, I am retired military, not retired Elon Musk. Haha, that means my family live very comfortably, but we don't have money just to throw away. When I walked into this place, I saw that they have a little bar set up with black label liquor for their customers. The old Sailor in me thought "uh oh...this is gonna cost me!" While I waited, I started thinking of how I was going to B.S. my way out of it, when I heard their pricing. But then Jeremy came out. This guy took his time with me. He established his credibility, and then took me through every detail of what had to be done. Then I thought "D__n, I like this guy and he seems very competent. I wish I didn't already know he was about to show me how they afford to have a free bar in this joint." After all of that, we got to it. I looked him in the eye, he looked me in the eye and we talked numbers. That was the biggest surprise of the day. He's not cheap, mind you (quality never is), but he was surprisingly reasonable. My internal value calculator said to me "self, you handsome devil, you will get quality work here and he just gave you a number that you can swing pretty comfortably." So I left him my wife's new rings, and also my Grandfather's pinkie ring and my old Navy ring that I wear daily (I had just lost 65 pounds, so my own rings needed resizing as well). I picked them all up yesterday and...yeah man...my instincts about this guy were right. All the rings were flawless! Hell, I never even knew that mine were supposed to shine, but man...not only did they fit again but the white gold on one and sterling of the other downright sparkled! The Navy ring even has a section where there is black paint outlining the silver anchors on the side and he went in and touched that up to make my 30 year old ring look brand new! The diamonds on my wife's band were rearranged to match up with the diamonds on her ring and...man oh man was she thrilled at the results of Jeremy's work! Then, when I was leaving, they told me to bring them back any time for free cleaning! I was just looking for a resizing and soldering together on my wife's separately purchased rings. I GOT three rings resized, repaired and detailed to perfection...for a number that did not kill me. Could I have just gotten resizing "cheaper." Probably. But I also could have told my wife "no" after she sported the Moissanite the young punk version of me bought her, for 20 years. Why do things if you aren't going to do them right? These guys do it right. HIGHLY recommended.

I have a watch that I love and have had it for a long time. Over the years I have had the battery…read morereplaced many times It was that time again and last year it cost around $35 at a jewelry store in Winston Salem...well I was concerned that cost would be the same, but no, not at Long Jewelers. The cost at the time of the review was $8.... extremely fair and the replacement took around 5 minutes. This family owned jewelry store had a lot of options for purchase and they earned me as a customer for sure.

Beautiful selection. Excellent owners and customer service. I always support local! Highly…read morerecommend for quality jewelry.

Very talented jeweler, and such nice people. He fixed the wobbly center stone in my ring in a…read morematter of minutes! Will definitely return to this jeweler. Also purchased a quality pair of sterling earrings at a very reasonable price. Very satisfied with all of this!!