I was here a few months ago to replace a battery in a Fossil watch. The guy replaced it and told me…read morethe the seal needed to be replaced because the it was old and water could get in. It sounded odd. Fast forward to last week, the owner wore it and the front steamed up right after he put it on. I took it to Southern Digital on W Gate City who said the seal was like brand new and the guy in the mall put the wrong size battery in. She even showed me the difference in size of the batteries. Don't take your watches to the mall to replace batteries. I LITERALLY paid for that lesson I believe for myself and others.

This review is based on one visit to get links removed from our watches…read more The person assisting us was very friendly and helpful. We got the watches sized perfectly in a matter of minutes. We also got a card which gives 15% off of services we avail on our next visit. I'd come again for fixing my other 2 watches.

I took my watch to be cleaned and my 18 year old Seiko Premier looks like new! Great service, I…read morewill definitely go back again.

They do not tell you the cost upfront. Batteries are have gone up, which is expected but they don't…read moretell you that cleaning is now $20 in addition to the battery. The watch is already open..then to have a link taken out of the same watch that just cost $40.00 was an additional $21.00. It's the only place around I get that. But does not mean it's fair. Very disappointed. Other people feel the same way

I worked with Jennifer on two custom wedding bands, and it was the best experience ever. She took…read moretime to go through every detail with me and then she mocked up a virtual ring so I could see it before they actually produced it. We were able to use my grandmother's diamonds from one of her rings and create me a custom band and then she was also able to make me a new band to complete my stack and I'm in complete love with it

UPDATE to my previous review!!!…read more I took the same strand of pearls back for inspection after my diamond ring issue, and once again the pearl expert was shocked by the poor workmanship. The knots were uneven, spaced so loosely the pearls could spin, and in several places the silk had been broken and glued together instead of properly restrung. The silk was also fraying, including near the clasp. I never wore the pearls after picking them up. A reputable jewelry store restrung the pearls correctly for $81, after I had already paid over $200 to Mark for this unacceptable work. His prices are outrageously high for the quality provided. After losing trust entirely, I had four rings quoted for resizing elsewhere--the cost to resize all four was the same price Mark quoted to resize one. Do your research, compare prices, and do not be misled by this overpriced and substandard jewelry repair service. Please also see my ORIGINAL REVIEW.....

Came in to have a watch I bought online resized. I came in about 25 minutes prior to them closing…read moreand the gentleman working there happily helped me. He was able to get it resized for me, free of charge. the staff there was extremely friendly to myself and my family, and I will definitely be back for all future jewelry needs. Highly recommend

Absolute amazing customer service!! they couldn't be nicer! Walked in and welcomed me instantly…read more Fair with prices and accommodations. Will be bringing all my jewelry here.

Gregory is a thief. He switched the diamond in my wife's ring and replaced it with a defective gem…read moreworth far less. I got suspicious and took the ring to Schiffman's Jewelers who evaluated the stone and actually showed me the defect. I ask my wife for the certification documents to sue Gregory, but fortunately for him my wife misplaced the documents, and now has settled for a cheap diamond ring. I also took a Croton watch for a new battery, when I later inspected the watch I noticed an indentation which was not there previously on the gold bezel. I am a watch collector and I take care of my pieces. All I ever heard from Gregory was why don't I buy from him, now YOU know why.

I needed a new watch band, and someone mentioned I try Gregory's shop. I didn't see a clasp/band…read morecombo that I wanted, so he changed out the clasp on the band I liked. He was super fast, and I left with a great watch band! I put the band on when I got home, since I didn't take the watch with me to the store. When I put the watch on later, the band broke, so I took it back to the shop the next morning. Gregory didn't have another one just like I bought on display, so he gave me a more expensive one for no additional cost and put it on my watch for nothing extra! (He also said I could have come back the next day after he searched through the **thousands** of watch bands he keeps in stock, but I chose to get something else at that moment.) I'll go back for future watch needs...

Mom had a ring that had been run over by a car in her jewelry box for years. I heard about…read moreJohnson's from a friend who has lived in Cary many years, so decided to take the ring in and see if they could fix it. The lady that helped us when we left the ring made no promises, but said they would try. She was so kind! Today we picked up the ring....and it was even better than new!! Not only did they fix it, they cleaned it up and it was shining like new. She is so pleased and the people there are so helpful. I will come here for any repairs and even a watch battery from now on. A small but wonderful store with wonderful customer service!

Johnson's Jewelers is the best place for anything jewelry. John and family check all of the boxes…read more Extremely honest, talented, kind, reliable and dependable. Growing up in Cary, NC I have been doing business with them for 35+ years and absolutely will continue to do so. They are truly THE model for how it should be done.