I was here a few months ago to replace a battery in a Fossil watch. The guy replaced it and told me…read morethe the seal needed to be replaced because the it was old and water could get in. It sounded odd. Fast forward to last week, the owner wore it and the front steamed up right after he put it on. I took it to Southern Digital on W Gate City who said the seal was like brand new and the guy in the mall put the wrong size battery in. She even showed me the difference in size of the batteries. Don't take your watches to the mall to replace batteries. I LITERALLY paid for that lesson I believe for myself and others.

This review is based on one visit to get links removed from our watches…read more The person assisting us was very friendly and helpful. We got the watches sized perfectly in a matter of minutes. We also got a card which gives 15% off of services we avail on our next visit. I'd come again for fixing my other 2 watches.

Had brought a watch in for repair approximately a year ago. Have had to bring the watch back a…read morecouple times since because it quit working and they did get it working again with no clear explanation of what was going Wrong . This last time I brought it back they said it was the battery, even though they had replaced the battery in it not long before. I questioned it, and they said they received a bad batch of batteries. not particularly enamored with their professionalism.! Hence 3 stars

I took my watch to be cleaned and my 18 year old Seiko Premier looks like new! Great service, I…read morewill definitely go back again.

I worked with Jennifer on two custom wedding bands, and it was the best experience ever. She took…read moretime to go through every detail with me and then she mocked up a virtual ring so I could see it before they actually produced it. We were able to use my grandmother's diamonds from one of her rings and create me a custom band and then she was also able to make me a new band to complete my stack and I'm in complete love with it

UPDATE to my previous review!!!…read more I took the same strand of pearls back for inspection after my diamond ring issue, and once again the pearl expert was shocked by the poor workmanship. The knots were uneven, spaced so loosely the pearls could spin, and in several places the silk had been broken and glued together instead of properly restrung. The silk was also fraying, including near the clasp. I never wore the pearls after picking them up. A reputable jewelry store restrung the pearls correctly for $81, after I had already paid over $200 to Mark for this unacceptable work. His prices are outrageously high for the quality provided. After losing trust entirely, I had four rings quoted for resizing elsewhere--the cost to resize all four was the same price Mark quoted to resize one. Do your research, compare prices, and do not be misled by this overpriced and substandard jewelry repair service. Please also see my ORIGINAL REVIEW.....

Came in to have a watch I bought online resized. I came in about 25 minutes prior to them closing…read moreand the gentleman working there happily helped me. He was able to get it resized for me, free of charge. the staff there was extremely friendly to myself and my family, and I will definitely be back for all future jewelry needs. Highly recommend

I received a notice about this estate event and it prompted me to inform people about what happened…read moreto me at State St. Jewelers. In June 2023 the diamond fell out of my engagement ring. I took it into State Street Jewelers along with my other heirloom antique family ring. I was having trouble with the antique ring staying stones up because the their weight of the stones and the atrophy of my finger. They showed me various ways of correcting the problem with their best suggestion being the setting that opens like a claim shell with an instrument that opens the setting in half. I was told I needed one new diamond in the antique ring because one was chipped in addition to the new setting to keep the ring from rolling under to the palm of my hand. I also elected to upgrade my wedding band from a band with diamonds going 3/4 of the way around to a full eternity ring with larger diamonds. With the larger diamonds, it was too much to continue to wear all three rings on on one finger so I opted to have my engagement stone placed in an earring setting and bought an addition stone that was the closest stone to match. We pay a lot of money for the new setting, the replacement stone for one that I was told was damaged, a new eternity band with more diamonds, an additional diamond to match my engagement diamond and then to have both of those made into earrings. After all was done and delivered I was happy with the looks. The earring were fine and the eternity ring was fine, Unfortunately, after only wearing the antique ring for a short period of time the clam shell setting popped open for no reason. When it popped open my ring fell off. Fortunately it fell in the car and I was able to locate it. I took it in and they adjusted it. Then it happened again. I took it in again. All of these incidents happened in a short period of time after receiving the ring. I felt that the setting was defective but State Street insisted on doing minor adjustments and returning it to me. In October we moved from Greensboro to Maryland. After arriving the same problem continued to persist with the clam shell popping open with no cause or reason. I contacted State Street and let them no about the issue. I was told that I would have to return to Greensboro to have anything done to fix the ring because they would need to have my finger. I am not driving 7 hours to have them fix a ring that I was having problems with before we left. I continued to wear it a short time after arriving in Maryland until the frequently in which it opened on it's own made it too risky and I have not worn my ring for a year. I am very disappointed that with the amount of money we spent and the problems I had right after receiving the ring. Their only solution was for me to return personally to Greensboro. The setting was clearly defective and should have been replaced after the second time it popped open. All the money we paid to State Street jeweler and I am going to have to pay for a new band here in Maryland. A band that was clearly defective from the start. So think twice about doing business with State Street unless you are absolutely sure you will never be leaving Greensboro. I got a defective band and now the cost of replacing that is going to be on me. To say I am disappointed and unhappy is putting it mildly.

Gregory is a thief. He switched the diamond in my wife's ring and replaced it with a defective gem…read moreworth far less. I got suspicious and took the ring to Schiffman's Jewelers who evaluated the stone and actually showed me the defect. I ask my wife for the certification documents to sue Gregory, but fortunately for him my wife misplaced the documents, and now has settled for a cheap diamond ring. I also took a Croton watch for a new battery, when I later inspected the watch I noticed an indentation which was not there previously on the gold bezel. I am a watch collector and I take care of my pieces. All I ever heard from Gregory was why don't I buy from him, now YOU know why.

This handy shop is an excellent choice for having a watch battery changed, a watch bracelet…read moreadjusted or shortened, or purchasing a new watch band. Most services are done while you wait, and to keep you amused, there is an interesting display of annotated historical photographs that tell the story of downtown Greensboro from the mid-19th century through the present day. The business itself is housed in a row of stores dating from the turn of the last century. Prices are reasonable, as well (only $4 to adjust and shorten a metal watch bracelet). (I don't know if the business services watches with mechanical movements, however.) In addition to batteries and repairs, Gregory's sells a huge selection of watch bands at all price points, and a (more limited) number of new and vintage watches and pieces of jewelry (rings, bracelets, necklaces, etc). I recommend this quaint little store!

Customer service is the absolute best. They were not able to repair my glasses, but reached out to…read moreanother vendor for me. And while the glasses were not able to be repaired the service received was appreciated.

Mom had a ring that had been run over by a car in her jewelry box for years. I heard about…read moreJohnson's from a friend who has lived in Cary many years, so decided to take the ring in and see if they could fix it. The lady that helped us when we left the ring made no promises, but said they would try. She was so kind! Today we picked up the ring....and it was even better than new!! Not only did they fix it, they cleaned it up and it was shining like new. She is so pleased and the people there are so helpful. I will come here for any repairs and even a watch battery from now on. A small but wonderful store with wonderful customer service!