We bought into Vinedo Villas (in Mira Lagos, Grand Prairie, Texas) a few years ago, a 55+ gated community, expecting quality craftsmanship and accountability. Instead, we've had to fight just to get basic infrastructure fixed - like the streetlights. Since day one, many of the 11 streetlights in the neighborhood never worked. As of today, only 1 functions. Despite warranty requests submitted to the builder over the past several years, the issue has never been resolved. The builder now claims the responsibility lies elsewhere - even though these lights failed during the warranty period and were never operational in many cases. This community is still under declarant control, meaning homeowners have no real power to compel action. This isn't just poor service - it's a safety hazard in a senior community. Residents walk dogs, visit neighbors, and need safe, well-lit streets. The builder's refusal to take accountability puts elderly residents at unnecessary risk. If you're considering buying from this builder, understand that warranty support may end the day you close - and you'll be left with broken systems and finger-pointing. read more

For a start, we have crooked towel bars, not just one, but most of them. Something that you'd think the final inspector would see. A master Bath sink that takes forever to drain. Two plumbing companies have both given the same conclusion, The drain pipe and vent were installed improperly, and it will take a partial sheetrock removal and then replacement to repair the issue, if they can do it at all. We love the floor plan, and have made some changes, such as a sliding glass back entrance rather than a single door and plate glass on each side. Plenty of insulation, well built structure. Concrete tile roof. Great gutters and down spouts. Now, the real test, we are attempting to contact Grenadier to find out whether our roof is a Class 4 or not. They should have the info, and since his isn't a major request, they should happily reply to us with that information. We simply need the grade roof for our new home owners insurance. On a good note, I will say that of the 6 homes I've owned, this is the one that my wife and I both loved from the start. Bill Baker Southlake TX read more

Can't leave them a zero but I would. Horrible builder and customer service is nonexistent. Deny, deny, deny. I had a gas leak erified by fire dept and they denied! Now I have an AC unit that wasn't installed properly and have to get an entire condenser coil after only 3 years. They do not follow up with the work done by vendors and take ZERO ownership. Their vendor soldered the connection outside without removing the schrader valve(acts as gasket for Freon). So the s grader valve was rendered useless immediately upon install. Grenadier will not admit their mistakes. STAY AWAY. !!!!! read more

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Some of the worst communication I have ever seen from a company. It takes more than 6 weeks to hear back from the builder even after multiple follow-ups. Only started hearing back after I showed up in person. Fed up with the constant disorganization and lying from the builder here. Just goes to show how important it is to get EVERYTHING in writing. Don't take someone's word that it will get done, especially when dealing with this company. read more

I started looking to build in Grand Prairie, TX and I selected the Belleza Townhomes in Mira Lagos.. Prairie, TX. I signed my contract Aug 7, 2021, and the unit had a tentative completion date of April 2022. I live in a different state, so I didn't have the luxury of driving by the site regularly to see progress. I was told, by the site contact that I would receive bi-weekly updates. I never received those on a consistent basis until Sara took over. The site contact was released by Grenadier in early February and the new site contact, Sara Smith, was fabulous to work with. I was also informed that the new completion date was mid June 2022 (2 mths late). Pricing - I have found it fascinating to watch the prices of the townhomes appreciate. The unit next to me (2bdrm) was $334,028 on Sept 24, 2021 and today, 3/14/22, the same unit is selling for $383,528. These units are a great investment. During my framing walkthrough, I made a few changes to location of light switches and was told the plant wall couldn't be removed, although the company was able to remove it in a unit that was completed in Fall 2021. Supposedly, there is only one unit without the plant wall. Additionally, in the guest bathroom on the second floor, the ceiling above the tub was dropped a foot, so the company didn't have to tile to the 9ft ceiling. I asked why the units were like that when the model home wasn't like that. I received no real explanation, but was told, I had to accept the 8ft ceiling above the bath. I find it really interesting how they can make exceptions, only when its convenient for them. I will caution all buyers to take pics and record any conversations pertaining to deviating from the standard approved building plan, outlets, light switches etc. I had a situation where a light switch was not wired in a location that I selected, and I didn't have pics or record of the conversation. Luckily, the site mgr wrote on the frame, in the new location and he was able to see his notes on the actual piece of wood before drywall started and he was able to get the electrician out there to wire the switch. I made my design selections at the end of Aug 2021 and I really liked a particular level 10 carpet. Well, I ended up selecting a level 5 carpet which was $4500 less. In March 2022, I was informed that my level 5 carpet was discontinued, and I had to re-select. I checked to see if my level 10 carpet was available and it was, but the price had increased $1200. They refused to honor the original price of the level 10 carpet, but I went with it anyways. It unfortunate that they wouldn't honor the price and now I have to pay an additional $5700, versus the $4500. In April, the painters could not find paint since it was a shortage. We shall see how far this delays the townhouse. The are also now listing the unit next to me with a July date. (3 month delay). I had to reselect my tile in the bathroom but this reselection process was better. I visited my townhome on June 6, 2022 and found it to be extremely behind schedule. I have now been given and end of August, early September close date. The building that was sold and started after my building will be closing in July. You would think they would work on the building in the same order they were sold. Looks like I will close more that 1 year after I signed the contract. I finally received my orientation date, final walkthrough and closing dates. HOA: When I moved in and tried to park my car in my driveway, I noticed all the driveways on my street are not long enough to park a standard car in them. The HOA doesn't allow cars to be parked on the street. They suggest you park in your garage or driveway. Remember, the HOA Board is made up of Grenadier associates, so they don't live in the area and they don't have to park their cars. If you choose to purchase, be sure to understand how long your driveway will be and get it in writing. read more

Update: Victoria, the business manager of Grenadier, reached out to discuss the situation. I had left several messages for her over a month ago about the situation but I guess my Yelp Review got her attention. She decided to finally return my message. However, she wanted to go over the accounts of what happen between me and one of her sale reps at Woodbridge properties. She proceeded to tell me that I misunderstood the situation...(as though she was there to begin with) and then final got to the point which was ....CAN I REVISE MY YELP POST. ....My post is indicative of the company in how they operate. I don't feel as though this company cares about people of color's experiences at all... unless it hurts their bottom line. read more

My requirements for a home were very specific. So specific in fact, that I didn't think there was a builder that would make that type of home. Lucky for me, a friend suggested that I look at Grenadier Homes in Viridian. My requirements were: 1. Single story. 2. 3 bedroom. 3. Community atmosphere. 4. Near nature, near an airport, near shopping. 5. No exterior maintenance. 6. Lawn for my dog to do his business. (One might think this conflicts with #5 but it doesn't. I have a small patch of grass for my dog, but the HOA maintains it.) 7. A swimming pool that I don't have to maintain (Viridian has about 5 pools and a lake). 8. Lots of walking paths/trails. I have lived in my Grenadier townhome for about 3 months. I couldn't be happier. The entire home-buying experience was professional and efficient. Grenadier purchased some of the best property in Viridian. I absolutely love coming home to living on a bird sanctuary. Jessica did an awesome job helping me through the buying experience. What I really appreciated was that there was absolutely no pressure to buy, no pressure to do anything I wasn't comfortable with. Grenadier is rightfully confident of their product. As for the floorplan, if you like an extra spacious kitchen with a huge island, then be looking at Grenadier. It is an absolute joy to cook in the kitchen. The bathroom is very spacious. My home has a single sink in the master bath, with a vanity. There is plenty of cabinet space. The shower is very large, and very well thought out. I have two spare rooms, one is a guest room and the other is a multi-purpose room. I used powertochoose.org to select an electric provider. I found one that charges only $36.00/month as long as I don't go over 1,000 kilowatt hours/month. My Grenadier home is so energy efficient I easily stay under the 1,000 KWH/Month limit. As with any new home, there were items that needed to be resolved after the purchase. The great thing about buying a new home is that there is a 1 year warranty on their work. So if anything goes wrong, it is covered. Joseph, the project manager for the building of my home, has done a great job keeping on top of the vendors/contractors to make sure the issues I have found are resolved to my satisfaction. Every morning I open my blinds to see herons and ducks in the bird sanctuary. I take my dog for long walks along the sanctuary and then over to the dog park at Viridian. Soon I hope to buy a bicycle to enjoy even more of the trails in the area. I couldn't be happier with my decision to buy a Grenadier home in Viridian. If you are reading this review, it probably means you are considering purchasing here too. I hope you do and we can be neighbors!! read more

We love where we live, love the floorplan. However, after living here for ONE YEAR AND A HALF, Grenadier Homes has STILL NOT FINISHED COMPLETING / REPAIRING / RECTIFYING our home. We are NOT the only ones..... We paid for a home with the expectation it will be build by professional trades. Not so. One department not knowing what the other one is doing, and very bad at communicating / replying. Now more stressful as Grenadier is closing out here. BBB is being notified, lawyer is possible.(Although we've said this for a long time). Had it not been for Joseph Anthony, we already would have. He's their "savior", but only one person, and not a robot. So THANK YOU, Joseph! Our sugar and patience is gone. I think by now, it's warranted. Want to add.... In addition, we have trails of e-mails, photos and texts. read more

I moved into my new home in April. Saralyn and Jamie made the process so easy. Theresa on warranty team has been so helpful and always there to assist with any warranty question. A wonderful community to belong if your 55 or older. read more

Our experiences have been a mixed bag with Grenadier. If you asked me would I build again with Grenadier, I would say no. We secured our lot with deposit in October of 2016 with a projected completion date of April/May 2017. We had bought a new home, track home, previously and had no issues, so we didn't expect any this time either. However, April/May came and went, so did June, July, August, we finally moved in late Sept. We communicated our frustration in that we were running out of military storage time of our household items, (generally 1 year after retirement) and we ended up spending a great deal on renewing our apartment lease, 2 times during the build, both short term renewals which are generally more expensive than long term renewals, because Grenadier kept pushing out the completion date. The red flag came in July when I called our Sales representative, Jessica Herring, not a realtor, to express our concerns and ask for assistance. I also asked for firm projected completion date to which she had no response. When I pushed back and said, how can you not know, you're the builder she threaten to return our deposit and cancel the contract. Which is a bully sales tactic and also intimidation. We moved in September walking the house with the building supervisor. WE actually had a wonderful experience with our building supervisor, he actually listened and responded to our concerns. After walking the our home together, a punch list was signed by both the building supervisor and ourselves. Since that was the only copy, the building supervisor said he'd be sending us a copy shortly. For the record, we never did receive our copy and was told later it "was lost." I didn't work for the next 7 months, making myself fully available to help oversee repairs. I would assist the building supervisor by e-mail him every 2 weeks with updates, which trades had called, when they'd plan to show up, if they'd completed the repairs, etc... It became apparent quite quickly that the trades were unreliable at best, often times they had said they'd called me to schedule a repair when they hadn't, when they did show up the work is incomplete and shoddy. I think Grenadier went through several trade companies for drywall for example. After 7 months of being unemployed, I decided to return to work. Gotta pay for that new house, right? I'd love to say I have some unreasonable standards but that's the thing, I don't. Everything on the punch list and warranty repair we requested is in the warranty standards set by Grenadier. The warranty is misleading at best. In the course of the year the warranty position wasn't even staffed. Grenadier did not communicate any of this information to homeowners. They'd contract with a company for a few months or the person hired would leave after a week. So warranty items went unanswered to and for lots of folks have continued to be an issue. The other issues is the energy certification itself. Grenadier offers an "Efficiency Promise" via www.efficienypromise.com offered by TexEnergy Solutions Inc and US Eco Logic Inc. These companies have multiple complaints against them via the BBB for fradulant and misleading promises. Essentially, the way it works is you submitted your heating and cooling expenses for the year, in our case, statements for Atmos Energy and Green Mountain Electric, if your energy efficiency isn't what was promised because the house exceeded the HER's index cap for your home, then you received a refund of the difference. In our case we received a wooping $35.00 check for the entire year. How? Well, they don't differentiate between winter and summer. They take the lowest heating bill for the year and the lowest cooling bill for the year and that's the difference used. So July was obvious our lowest heating bill(because we didn't use heat.) and (January was our lowest cooling bill, because we didn't use the AC). It's shocking really. After several attempted from July 2018-to present to get our home repaired the response has been lack luster at best. We finally got some involvement from the building supervisor and have managed to make more head way in the last few months. The quality of the work has been commented by many as being poor during the initial building, so it's no surprise that certain units need more repairs than others. Ours was the first, therefore, they've improved, learning from their mistakes. The below is a list of the repairs, again all repairs are needed "repairs" because they don't met warranty standards set by Grenedier: drywall butt joints visible throughout despite orange peel texture in several places, wavy baseboards, unchaulked windows, uneven paint and drywall texture, angled butt joints bowed and not taped, paint sprayed, walk way lacked aggregate texture per HOA standards, was fixed with a cruddy looking stain, electric outlets not working, microwave issues, unlevel door handles, uneven tiles, unfinished read more

My mom was looking to downsize from her 3500sqft home and move closer to myself and my other siblings. We previously had visited an active living community in Mansfield, but my Mom hesitated committing to that place. Almost 6 months later, my sister and Mom visited the new Grenadier Homes development in Mira Lagos. The agent, Sara, was extremely helpful and talked about all the amenities and social activities, and active lifestyle offerings that Grenadier provide and my Mom was hooked. She floorplans were exactly what she needed, the proximity to my siblings and myself, and the timeline worked. Two days later, my Mom put down earnest money on a 3-bedroom floorplan that was going to be an inventory home, with an estimated close date in May 2021. The timeline slipped a little, understandable due to COVID, but communication was good, and Jaime answered all questions regarding the home construction. My mom moved into her home in July 2021, and has enjoyed the experience, and community thus far. read more

They have not worked with me to plan my move into a new Townhouse that is being built. Specifically, it has been 11 months since I made the down payment for the purchase of the Townhouse; and I still do not have committed close and move-in dates. read more