Courteous and helpful, always go the extra mile. Had a full tub of lawn clippings and due to the holiday sat for a week, and then mowers had no place to put new clippings, so plastic bags were accidentally used for extra grass. I called ahead and office notified Chad, when he arrived, he got out of the truck, emptied the plastic bags and then walked up to my trash bin to toss them. Thank you Chad!!!! I will be sure to leave out PAPER bags for my mow guys next time! Gretna Sanitation is THE BEST and because they are locally owned - so is their service!!!! read more

Mike again to my rescue! he is the best I was outside with my littles and they said "watching the trash guy grab our bins" ran around to the front to apologize for being space brained again! he is so nice and loves his job! thank you again Mike!! read more

Fantastic and hard working guys for our Papillion pick up. I failed to put my trash out overnight and Gretna Sanitation took the time and effort to pull it for me. Greatly appreciated and great service. read more

They support our local school and I found out they are the only locally owned trash company. And they offer recycling and composting! Keep it local! read more

We have used Gretna Sanitation for years and they've always been informative, responsive and had great customer service. Today I was even more surprised when I came home as we had forgot to put our bins out. Mike took it upon himself to hop out of the truck, walk up to the house and grab both of our bins and empty them. He left a little notice saying he did so and we soooo appreciate this. This is amazing customer service and initiative on his part. Kudos Mike and Gretna Sanitation!!! read more

I've had Gretna Sanitation since their beginning many years ago. I have always had great service. Trash haulers are always considerate. Customer service inquiries always get answered. I recently compared rates with other providers and they're all about the same when you include recycling which is a must for us. I don't understand the 2 star reviews. read more

We've used Gretna Sanitation for approximately 5 years now and we've never had any problems. Justin and the entire team are great at what they do. Highly recommend. read more

We have used Gretna Sanitation for many years. Service has always been good. We were out of town for 2 weeks and had left the trash tub out by the garage with some garbage in it. When we came home the trash had been picked up and the trash tub put back with a note from the driver. This was unexpected service. read more

Slow to return phone calls, if they ever do. Had to leave messages because you can NEVER get a live person. When you do leave a message they don't call back. When you speak with them on the phone and they promise a callback, don't believe them. If you want a human on the line, your best bet is to say you want to sign up for service- magically, someone is sometimes there to pick up the phone (since they think they're getting your money). The only person I've had contact with is rude and dismissive. She tried to accuse me of lying about a service agreement I had with our prior carrier (who they bought out) without actually doing the proper research into our agreement. Their driver speeds down our unpaved road and nearly ran me off the road the first time they picked up our trash because he was speeding around a curve and swerved head-on into my side of the road. Will be cancelling our service.... if I can get someone on the phone to do that for me. I'm all for family owned businesses, but at this rate, Waste Management was waaaay better. Wish they hadn't sold to this company who seems to have gotten too big for their britches after gaining too many clients that they obviously aren't equipped to handle. read more

We have found them polite, when they answer their business phones. However, we have been promised to have our trash picked up for three days. We have been assured the driver will come to the alley where we have our bins. Our neighbors have had their trash hauled away, while we have been missed for two weeks, probably going on three. No explanation has been given other than the driver is new and doesn't understand where to go, however, he gets our neighbors trash. We are paid up, so its not that we don't pay for the service. I have asked about where the put the bin and was told its current location should be no problem. Yelp has them at a 2.5 rating. That's generous as far as I'm concerned. If we ever get them to pick up the trash, I'll be glad to re-rate their service. Right now, it's ZERO. read more

Trash Pick up reliability has been very sporadic. They will pick up the trash and leave the recycling. Very unhappy customer! I have never had this poor of service in my 30 years of home ownership. read more

For the last few weeks, had trash that was not picked up (including soiled items that needed to taken away). Called the company and was told it was our fault as our bin was overflowing. It was overflowing because it was not picked up from weeks prior. Was told to pay for an "additional pickup" for $15 next time as they cannot get out of the vehicle to pick up any extra trash. Never once apologized and kept saying we were in the wrong and that they were doing their job (or whatever is in their job description which is clearly not picking up trash). She said she has a photo of our bin that showed it was overflowing. Funny that they can get out to take a picture but not pick up a additional trash bag (which i was told they are not supposed to leave the vehicle). I wanted to talk to a manager but was not able to. The women I talked to was rude and not empathetic. I told her I was looking to switch companies and she couldn't care less. She said any other company would treat us the same way- i doubt this. She should not be in customer service. I am very disappointed. I understand the rules but you don't have to be mean about it. Wishing I could talk to someone else but was not given the opportunity. Please spend your money elsewhere. They do not care about their customers and do NOT take pride on their work. read more

Don't do it, I repeat, don't do it. They will miss your trash and still charge you for it. Also, they have a huge fee that they don't fully disclose when you cancel service with them. read more

Whoever answers the phone is rude and you have to pry answers out of her. I was in the process of trying to find a sanitation company and my encounter with her was enough to not even consider Gretna sanitation. read more

USED to be good. NOT NOW! When I told them I wanted to cancel their service they told me I could deliver their empty and clean containers to them OR charge me $45 to pick them up!!!!! read more