Customer Service: I called to speak to a representative on a situation that needed attention for locating a person that had a very important item accidently on them after staying at my house the day before gates opened to campers. The item contained all important documents (license, medical cards, bank card and credit cards, my only set of car keys and over $300 plus more. I needed all of these items to do an emergency drive of 2 hours away to deal with my 92 year old mom dealing with a medical issue. I called once to ask for help. I was told "security" would locate the person after giving information on how to find the person. Two hours later, I did not receive a phone call back with any update. I texted, and received no response. I called again, and the same representative developed an attitude. (I know the area well as I live 10 miles away.). I said that I guess I would have to call the local police, and the representative got "snarky", and hung up on me. I was stranded. I was not able to get to my mom that has the medical issue in time. I called the local police department which I am familiar with as my neighbor used to work for them. Within 45 minutes, the "very polite policeman" found my friend, and my friend was able to search for my belongings! Unfortunately, it was too late for me to get to my mom and deal with the medical issue in time as she lives 70 miles away. It took 5 hours to fix this situation. I felt demoralized and pushed aside. This is a concern. What if a worse emergency was occurring and someone had to be found at the festival. There needs to be some mechanism for emergencies to be addressed. The festival itself is excellent. Customer representative in handling an important issue is not. I am appalled!!! read more