I Googled "Greyhound bus station counter open near me" and this one came up. Went there and asked random employee do y'all sell Greyhound bus tickets? She said no It's a bus hub for Hampton city transit buses. What a waste of my time, since moving to VA from NY they seem stupid and waaay behind the times! As if they're back in colonial days SMH read more

First this was my first-time using Greyhound and It will be my last. If I could give them a zero I would. My sister and I had a special event to attend November 4. I had booked our trip to Wilmington DE with Greyhound a few weeks in advance. My scheduled departure time was November 4 at 11:55 am from the Hampton Road bus stop. While in route I got a email stating the bus was late and would not arrive until 12:20, that was ok not too bad. Our scheduled arrival was for 6:20pm. Once we reached the Hampton Road station it was not even open, so we had to wait outside until the bus was to show up. Finally, when the bus arrived the driver stated his shift was over and a new driver was supposed to be taking over. There was no driver at the station, so the driver had to call his office to find out where was the driver and they were not even aware that driver wasn't there. We are there just waiting while they try to find out what's going on. It's almost 1pm now and still no driver. Finally, they discover the driver was a no show and they had to find a replacement driver. We were informed it would take a few hours for a new driver. Luckily, I was able to book a trip with Amtrak but had to use money I really did not have. (side note that trip was delayed also but I did get to my destination, but we were late). I learned that they had to call in a driver who was in Raleigh NC and my original bus did not leave until 8pm. Unfortunately, I had to use my return trip to get back home and guess what that bus was 2 hours late. I have been trying to call Greyhound for any type of compensation or refund and when I talk to anyone, they say it has to go through the website account through emails. I have sent emails and all they say is I can't get any refunds. Never again will I use this company. read more

This GreyHound stop is located inside the Hampton Transit station, which is primarily for the local buses in Hampton Roads. The staff are very nice and will get you what you need... however there are some big problems. Because the booth is franchised it runs really odd hours. (7:30-9:30am, 2-4pm, 6-9pm Mon-Sat). Which is bad enough, but to compound this, they do not even keep their own hours. It's not a surprise in the least for them to be 15-30 minutes late and then leave early. All in all you will be doing yourself a big favor if you went to the station in Norfolk. read more

HandsDOWN the worst experience I've ever had with Greyhound. This station is the epitome of disgusting from the employees to the bus station itself. The bus from Hampton to Richmond was cancelled and the customers were notified of it 35 minutes AFTER the actual departure time. The attendant at the time with her frumpy demeanor, decided she was going to smoke her cigarette before she notified us [the passengers] that the bus was cancelled and a new bus taking us backwards to Norfolk was coming. That was at 7:50P and the new bus taking us further back into the commonfilth with 15 mins to spare for ticket reissuing. She was not helpful whatsoever to my questions/complaints and my valuable time to LITERALLY get from VA to Washington, DC. I wouldn't ride another Greyhound bus if my life depended on it. To all 7 circles of hell with Greyhound, Hampton nasty ass!! read more

a greyhound staffer is only around near a bus departure time. the station has several benches indoors, to use the restroom you need to ask the security guards to let you in. a couple blocks walk to hampton downtown waterfront area where there are various restaurants, bars, and shops. my greyhound was35 min late and no one came out to explain what was happening, just one person working and she was selling tickets. tickets can be purchased at a 7-11 nearby apparently.. i think i agree that leaving from norfolk is a better idea since the bus depot there has more "support.". Megabus also leaves from this location, based on my greyhound experiences they may be a better choice if they are going where you need to go.. read more