From Better Business Bureau: "Dear Steven Seril: You sent us a complaint on 8/1/2026 about Greyhound Lines, Inc.. There have been several exchanges between you and the business to try and resolve the problem. At this point, the business has not made a good-faith effort to work with us, so we have closed the case as Unresolved in their file." Greyhound failed to do the right thing. Plain and simple. In early July, they stranded their customers in Pasco, Washington due to poor maintenance and negligence, then refused to refund them. This is a company that does not care about its customers and has no sense of ethics. They caused emotional distress to an 8-month-pregnant woman during this incident. read more

The location is a 10-min walk from downtown and a 5-min walk from the Silver Spring Metro. There is no overnight parking allowed. As for the facility itself? It is cramped, dated, and clearly needs to be refreshed. Dirty walls, dirty floors, and overall disorganized and not a pleasant place to wait for a bus. I don't know how long this building has existed on this block, but it's time to renovate. I paid $60 for my ticket to New York (roundtrip), was able to book online and pick up my printed tickets at the counter there without much trouble. Because I booked so early, I had boarding number 1. The lines were a mess. People were unaware of how boarding numbers work, so they just lined up as if it was first in line, first on bus. The employee who tried to control the crowd did not enunciate or project his voice so it was hard to hear the instructions. Even as a first-time user of Greyhound, I felt that the boarding process did not need explanation, yet everyone already in line was yelling and pissed when others got to board before them. There needs to be a better system to organize. It's not Greyhound's first rodeo. Signs that indicate lining up by number would be useful. Or numerical markers on the ground where you would just find your boarding. Inner and stand there. The interior was comfortable in terms of lighting and temperature, but everything was so cramped together--bathrooms, vending machines, dollies, seats. There was a tiny TV anchored to the ceiling. WiFi did not work. I would not use Greyhound again. Employees yell, are disorganized, and just aren't trained in customer service and crowd control. Go with Megabus or Bolt Bus. Unfortunately neither of these two options depart from Silver Spring, which is convenient and the only reason I chose Greyhound. read more

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First trip on Greyhound, and it's already disappointing even before the trip has started. Booked a 1:30 bus from Silver Spring to NYC, and the bus is currently 30 min late already. After my trip to and from NYC, I'd still say this is passable for a few hours. Buses are never the best, but with a cap of 30 people it's also not the worst. I happened to have an empty seat next to me for both trips, and the price can't be beat. Join the rewards program for discounts. read more

Horrible, the bus I went on smelled like diesel and the driver doesn't know the route. They are the filthiest buses in America and the staff in the office in Port Authority where rude and didn't explain if the bus stopped in a place. I don't recommend Greyhound to anyone it's stopped to much it took 6 HOURS to get from NY to DC horrible service and staff are discriminating. Filthiest buses I ever been in I am amazed such a big company can have such filthy buses. Don't recommend. read more

Greyhound Bus Lines - This is only the floor the rest is even dirty - Transportation Near Me - Silver Spring, Maryland

Sigh... Greyhound, baby why you always late? Sadly, the reviews about punctuality is true. I've taken Greyhound a number of times and it's always late- sometimes 30 minutes, one time up to 2.5 hours. The only bus system I've ever used that has always been on time is Vamoose. Anyway, you get what you pay for. It's conveniently close to Silver Spring metro station. The staff members try their best but they're not the bus drivers. They've always been attentive with me when it comes to updating bus schedules. Tip: print your bus tickets at home or get an e-ticket because standing in line is a huge mess. read more

I am ONLY writing this review for the Fenton Street Greyhound stop in Silver Spring ... and especially for the line that goes from here to NYC Express. If you live in the neighborhood, like me, two blocks walking distance from this small location ... and go back and forth a lot to NYC, like me, and have a flexible schedule and can travel whenever you want, like me ... IT's GREAT! Otherwise - I don't vouch for Greyhound ... ever. I usually travel weekdays between the 7:25 am and 10:55 am Express buses to NYC. They make a quick stop in Baltimore and then straight to NY. The drivers during this time on this route are good and fast and know their way around traffic (when it hits). the tickets usually run me between $13 - 16 (yup! that's right ... and I don't have to get on Metro to go into DC). The route back is quick and easy too - if you know how to navigate Port Authority ... i grew up in NY so I know my ways in and out. Otherwise it can be a nightmare ... Back to Fenton Street ... The staff is nice if you are nice to them. Be nice. read more

Greyhound is a company that has been around for decades. Unfortunately my experience here was sub par compared to other stage coach companies. To begin the trip, we left about 30 minutes late, which normally would be fine, however, they didn't even let us know why or when we'd be departing while in line. So this felt like forever! Additionally the driver was quite rude to some costumers and would often tell average loudness speaking individuals to be quiet. Not sure, maybe he has sensitive hearing? Well all in all the experience was average but I probably won't be riding greyhound anytime soon. read more

The seats are broken. No outlet in my seat. No WIFI at all. I asked the driver he didn't answer me. I called the company they transfer the call. O waited 30 min. Not one answer me. I'm going to NYC in the middle of day. It's a working time. They promise WIFI and there is No working WIFI. Just the name pop up on the phones , computer and iPads but no one here on the bus has a WIFI. Very disappointed. Hope to get in time to NYC. This part can be good. read more

Pathetic. Greyhound is PATHETIC! Our trip was from Washington to New York. First. The system was down I couldn't even book my ticket. Finally booked via iPhone. Second. At the Union a Station, the dude didn't let us to stand in line when we showed up exactly 30 mins in advance. We came back in about 10 mins and of course the line was gigantic. Guess why? It still had people there that were suppose to leave at 10am...our bus was suppose to leave at 11:15am He told us to go to line E...guess what, there were two line E's. Nobody says which one is the correct one ... Freaking chaos. Needless to say we were in line until 12:00pm... It was suppose to be the Express service to NYC... Express my a$$...the bus took a 25 min break for some reason. Why? Like why???? ANNOYING!!! Never again... read more

I wanted to update that my information below seems to no longer be correct. I was looking for a bus ride to NY for February 2011, and it appears that greyhound buses going from Silver Spring now regularly stop in Baltimore (making the trip half an hour longer). On the positive side, greyhound is advertising that its upgraded to wifi and outlets (we'll see how long those stay in good repair). The prices seem to have gone up slightly ($28 each way). Now that the one reason to take the Silver Spring greyhound has dissapeared (the faster time to NY), there really is absolutely NO reason why anyone should be taking it (especially if you're coming from DC). Don't be a doofus. read more

I purchased a round trip bus ticket for my mother between Silver Spring and NYC. The return bus to NYC was an hour late (Tuesday 7:20am scheduled departure, didn't leave till after 8:15am). Ok understandable if the bus was fighting morning rush hour. My mother informed me that the packed bus has no air conditioning and when it stopped at Baltimore at 10:32am, the driver opened up the emergency exit on the top of the bus. This is unacceptable especially in the middle of August with highs in the mid 90s and my mother is a senior citizen in her mid 70s. This is huge health and safety concern and extremely distressing to know that you operate a business this way. read more

This is the worst company. They charge a gift fee ($15) for me to book a seat for my disabled adult son on top of the regular fair, so he could travel with me. Then I call customer service and ask to speak to a manager. I wait on hold and then the agent hung up on me. I went on live chat and they said they can't have a manager call back. This company is disgusting. read more

Had a chair shipped from FL and it arrived within 48 hours in perfect condition. I received two reminder calls to pick it up. When I arrived for pickup, the staff was wonderful. There was one female employee who was fantastic. I wish I got her name. I couldn't be happier with the service I received. read more

Thieves. I bought a ticket for $97 and needed to change my dates. Refused to give my money back. Customer service was extremely rude and there was a long wait to talk to someone. When I emailed them they just ignored me. Will never use Greyhound! They don't care about new customers. Now I'm wasting my time and getting my money thru the bank. I don't support criminals. read more

Greyhound couldn't be bothered to help a new customer with a departure error without charging an exchange fee that cost even more than the ticket. We called not even two hours after purchasing the tickets and customer service claimed there was nothing they could do. Not going to blame the reps if that's the company policy, but Greyhound won't be getting any further business from me, my family or my friends. read more

I attempted to change my daughter's departure time - as the ad says, plans changed and we wanted a little more time. However, the rules made the ticket non-refundable and non-changeable - and they were not inexpensive. So, from my Customer Experience, I strongly recommend NOT ever using Greyhound. Not customer friendly, not value focused and difficult to communicate with. read more

The bus was delayed for an hour and they make everyone wait in the hot sun because the bus driver needs to "take a break" when he finally arrived. read more

Unless you have no alternative do not use them. Old bus, unstable wifi, very cold no way to adj temp, no spot light to read, very rude drivers, no one enforcing rule people were loud on their ph, music...i can go on and on....i mad huge mistake!!! read more

do i have to give stars?? this place deserves 0 starts. ok i take that back you bitches deserve like -100000000000000000000000000000 stars. we bought our tickets A WEEK in advanced, and we got there like 30 minutes earlier and then they tell us that we have to get "another boarding ticket" and it's FIRST COME FIRST SERVE. are you fucking serious? the boarding number is on top of the ticket when you buy it. and they only sell a certain amount of tickets. SO WHY THE FUCK WOULD YOU KEEP SELLING TICKETS FOR THE SAME BUS WHEN ITS SOLD OUT ALREADY? anyways, so as we got our "boarding tickets" again the employee tells us that this bus is full. which made no fucking sense to me at all when my boarding pass number on MY TICKET said 8 and 9. then this jackass fuckin shithead employee who's in front of the bus LETS FOUR PEOPLE ON THE BUS when they weren't standing in line. and says oh well and leaves. then he decides to say "if you're taking a 5PM plane do you get there at 430? the plane leaves at 5PM. so you should get there before 5PM." you're a fuckin bus company you dumbass. and is it my fault that you guys are selling tickets when it's sold out already? this is the most unorganized system that i've ever seen. seriously. you guys are SO unprofessional. read more

I had to pay $20 to change travel day one day thats three weeks away. WTF I will not use them again. At least Megabus let you use payment money toward changed ticket Going back to Megabus!!!!!!! read more

Cheap ride, had everything we needed. Took Vanmoose back and it was the worst and more expensive.

I have shipped furniture all over the US a couple of times using Greyhound. I use the Silver Spring station to drop my big crazy boxes off. The people who work at this station are patient, helpful and friendly to me even though I'm creating more work for them at this busy station. Thank you Greyhound staff! : ) read more

Greyhounds customers service gave me the run around when they canceled my bus to Philly. They refused to refund me for a bus that THEY cancelled . Never traveling with greyhound again! Their customer service is a joke, couldn't care less about their customers. You are better off not traveling with greyhound! read more

Every time I try to give Greyhound a chance, they let me down. This is my third time riding with Greyhound and definitely my last! Since when does it take 6 hours to get from NY to DC with little to no traffic? Oh, since this express bus (no stop) decides to take 3 stops! I am also fairly certain that the bus driver is either on some type of illegal substance or is mildly regarded. He kept repeating himself on the speaker and is actually going 50 miles per hour on the highway. This is the last $30 of my money this company will ever get. I would spend $100 on a train ticket at this point to avoid all these headaches. read more

worst bus in the world i had to call the cops twice on the manager because the bus left me behind and took my luggage all the way to dc from richmond. when i had an option just to go home, now i was forced to go after my luggage. then when the cops arrive he tells me infront of them the my ticket is free and when the cops leave he refuses to give me back my money or even give me a discount for this disaster. boycott greyhound !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! oo1oo read more

Terrible experience!!! They overbooked tickets and kept us waiting for 5hours!!!! They did not say that we had to wait for the next bus but said that there was a car coming in an hour, that was how they fooled us! read more

Very bad experience. I accidently booked a ticket for myself rather than my boyfriend. I explained to Greyhound I made a mistake due to my documented disability, yet they refused to help me fix my situation. I have used Greyhound many times; however, the way I was treated during this occassion, makes me want to turn away indefinitely. read more

I only gave one star because I had to in order to give a review...I got to the station for an 8:35 am departure. Not only did the bus NOT leave until 11:51, but when I contacted customer service (while sitting on the bus) I was told first that I was lying and that their GPS was showing we were in route, two she couldn't give me any information about the bus or its estimated arrival or any other information about the location of the bus, and that I would have to call back 24 hours AFTER I arrived to my destination before there could be a resolution. There was no update from the staff on site and eventually we had to switch buses all together! Pretty annoyed as I have been a customer for a while. I've never had this problem with Megabus and they have all the same extras as they relate to wifi, plugs and a bathroom. read more

Predatory ticket policies. Never buy in advance as they don't refund those generally.

If there is 0 star i don't hasitate to rate them 0 ,we ready have a ticket to go to new york from silver spring. They told us we haven't confirm our ticket even if clearly it shows our confirmation number on the ticket, they change our departing time from 7 am to 1 pm when You hear that maybe you will say that is bad but the nightmare is not coming yet our return trip was extended by 3 hours because they dont have a driver .....what a reason ....embarrassment read more

The two times that I have drop off my family member here their bus has never left on time. It's not just a few minutes late, no this bus gets there and departs over an hour after it was suppose to leave. read more

These jokers are ridiculous. Had a packaged shipped from MD to NC. 7hr trip. 2 days later no one at Greyhound has any clue what happened to my package, thus its lost. It was NOT a small package either. Also, the employees close stations hours earlier than the website says theyre open. Worst service ever. read more

Giving it an extra star because it was cheap, even though I scheduled my trip pretty last minute. Customer service: The office is about at 15 minute walk from the metro, which isn't terrible but I wish there had been a shuttle service. Upon arrival, the lady at the desk just stared at me until I asked how to check my bag. The man she was working with was yelling at a customer, and I was honestly a little bit scared. Our bus was supposed to board at 10:40, but at 11:00 the same worker ran by us yelling at the bus driver to hurry up. Not very professional (don't plan on getting there when they say you will). The bus itself: Lots of green, very old and rickety. Looks like the seats haven't been vacuumed in a few trips. Not too pleasing to the eye, but I don't expect much more from a $29 ride to New York. There is wifi, and each set of seats has two electrical outlets which is very handy for a long ride. Some of the seats lean back, but the knob on mine had been pried off and my friend's chair couldn't be put back upright. There is a bathroom, but I don't plan on checking it out. THE PEOPLE: I wasn't going to include this part because this isn't really Greyhound's fault. However, it is what cause me to dread my trip back home! On the way from DC to the stop in Baltimore, there were only about 10 people on the bus and it was peaceful enough. Someone started playing their music out loud, and once we got to Baltimore the driver (in very broken English) made an announcement about being respectful and keeping your phones quiet, since they have "received many complaints about people not doing so." Too bad everyone was too busy yelling and talking on the phone to listen. The woman behind me threatened to "flip out" on the person behind her, and called someone to loudly complain and make racist comments. Once she settled down, a man a few rows back decided he didn't need headphones anymore and has been playing his music out loud for about 2 hours. If Greyhound is consistently receiving poor reviews and complaints about these noise issues, they should put up signs or make sure people hear and understand their announcement. Overall, I obviously wouldn't recommend Greyhound. However, if you do choose it for the price, try to sit near the front and make sure you bring headphones. read more

If I could give them a minus review I would do it. IF you are willing to wait up to 6 hours for a late bus to your destination, then this is your place. 8 out of 10 times buses are late and they don't care. My advice? Go somewhere else but not to Greyhound in Silver Spring. read more

I had 2 dorothy draper chests, that i purchased on ebay, shipped from LA to Silver Spring. Everyone that I spoke to at GreyHound was extremely professional. The shipper sent them in 2 separate shipments and the GH folks answered all of my questions and knew who I was when I called back to let them know that my furniture restoration guy was picking them up. I did not know that GH was a safe and reliable way to transport heavy shipments. The hours were great too - they are open from 7am - 9pm 7 days a week. It was dealing with a business in a small town where they treat you like a valued customer. I hope they are paying those guys well and I hope an old American company like GH can survive for many years to come. read more

My review is not totally related to this Greyhound terminal in Silver Spring. Me and a friend decided to take a quick trip to New York, NY for shopping and sighting seeing. Well, we both purchased or tickets online, after I purchased my tickets I decided that I would rather board from another location, I called the Call Center and they flat out refused to switch boarding locations. However, I was given the option to keep the ticket and use it within the year for an additional $20 .. which doesn't make any sense. I had to purchase an additional ticket. The day of the trip I was glad that i didn't have any issues boarding the bus. However, my friend missed the bus and she scheduled to take the next bus, which should have been an easy process but she had to pay an additional $20, and on top of that the clerk at the Baltimore location refused to give her a returning ticket (pass). When we go to NY it was difficult to get back to the terminal so we had to pay $20.00 each to take the next bus. It tool us an hour and a half standing in line to switch buses. The systems and process the clerks use are out of date and very inconvenient for the customer .. they were a mess!! NO CUSTOMER SERVICE .. it's like the company in a whole DOESN'T CARE, it is TAKE IT OR LEAVE IT POLICY. I will admit, yes we were late BUT this is common and the treatment we received was beyond ridiculous. Greyhound gets no bonus points from me ..yes the service is cheap but just remember you get what you pay for, pay the extra money for a more professional experience. read more