I am extremely disappointed by Greyhound Lines! I booked round trip bus tickets with them to go to Seattle, my ticket showed that my return from seattle to Vancouver was at 2:30pm. I arrived at my destination at 2:15pm just to find out that the bus had already left an hour before. They don't have a desk or any customer service rep there, I called their toll free number right away and told them that my ticket shows 2:30pm so why did the bus leave an hour before... they said it was because of daylight saving changes that the bus left an hour before... how silly is that??? Daylight saving happens every year and I'm shocked that Greyhound keeps making the same mistake. I had to get back the same day but they had no space for any bus on that day, so they told me that they will give me a full refund on my tickets, I just have to send them an email. I ended up booking a last minute train which costed me the same price as my two way ticket with Greyhound. I suffered a massive financial loss because of Greyhound's silly mistake. The customer service responded to my email saying that they apologize for the inconvenience and are willing to be give a voucher for half the price I paid and the voucher would only be valid for 3months!! This is after the customer rep on the phone assured me a full refund... I demanded a full refund because I suffered a big loss because of their mistake. They eventually agreed to give me a refund for 3/4th of the price that I paid. I told them I want a full refund because the return train tickets I had to book were so expensive and I had to bare that cost because of you. They decided to ignore everything I was saying and kept copy-pasting the same message to me over and over again without addressing any of my issues. They don't have a phone line, only emails, and it's probably because they get a lot of angry calls from customers because of their terrible service. I would have not been this upset if they would have had the courtesy to respond to my concerns like a human being instead of copy pasting the same message over and over again. It felt like I was talking to a wall, and worst part is I paid such a hefty amount because of no fault of my own! I'm very disappointed with their customer service and will probably never take Greyhound again. read more

Horrendous. The most recent trip with Greyhound had the bus break down in route to Vancouver from Seattle. The driver gave us no updates while randomly pulling over inexplicably. We had to overhear him on the phone trying to troubleshoot some problem. Needless to say it didn't help. His and their solution? Try to find US Uber drivers to come over the border and take everyone home! Being midnight and in the middle of nowhere this didn't work, to no one's surprise. I can't believe a company this age and scale had no contingency plan in place for an event. Not the first time their beater buses have broken down I'd guess. We could then overhear him asking for the next bus up from Seattle to take people with them. That bus would leave from Seattle at roughly 8am and likely arrive 3 hours later. So we would have had to sleep on the bus a solid 8 hours. Then he started asking people for their friends and family to take them home. Having enough of this situation I called a cab which took me and 3 other passengers to the destination. Greyhound won't refund my ticket or the cost of the cab. Great service! Avoid if you can. (Flixbus is also owned by Greyhound so good luck to us all) read more

I was waiting for the bus at Vancouver to Bellingham (Nov. 13 11am Bus US0501). The bus never arrived and was cancelled, but we were never notified. We were notified by another bus driver that the Greyhound was not coming. I had been tracking the bus and it said On Time. At 11am, when the bus should have arrived, I refreshed the page and it said No Data Available. I emailed Customer Service and they told me that the bus was not cancelled and that I didn't book my bus through Greyhound. The bus in fact was cancelled and I did book my bus through Greyhound. Greyhound gave us no notification that our bus was cancelled and Customer Service lied about it. They refused to give me a refund after I asked multiple times, because the bus was cancelled and never showed up. They instead changed my ticket without telling me at 12:30pm to a 1pm Flixbus. Customer Service did exactly the opposite of providing satisfaction to a customer. The same thing happened when I called today asking for a Supervisor to discuss this issue with. She kept repeating the same sentence and had me on hold for 20 minutes to wait for the supervisor before eventually hanging up on me. They probably don't even have a supervisor. read more

THE WORST EXPERIENCE. Our bus left 30 minutes earlier without announcement. We asked customer service about refund, but they said "we give you a refund only delay and cancellation, so we can't give the refund in this case." even though it was all their fault. They replied to us just copy and paste messages. It was terrible and unprofessional. Also wi-fi didn't work. If you have a different option, I highly recommend not using Greyhound (and Flixbus too) read more

This is probably the worst mode of transportation and service in the city. First of all, I didn't get a confirmation number for one of the two tickets I booked. I called in several times because they were unwilling to do a simple task such as sending in a confirmation number. Talked to supervisors and they were also equally unhelpful. The first supervisor said he would send me the confirmation number via email but, neglected to do so. I called again and then called the complaint line. They should hire people who are better communicators and human beings in general. Worst service ever! Not even the complaint line can help. read more

We have to be very grateful to Scott, our wonderful bus driver from Whistler to North Vancouver on December 17th pm, because no matter the service was cancelled due to roads closed for a fatal accident not far from Whistler, he stayed with all passages at Whistler, very patient, very friendly and customer service oriented, and providing always valuable information to us for more than 3 hours. No matter it was not our bus, because ours never arrived to Whistler, he offered to us the possibility to come down with him, due to some spare seats still available. His sense of courtesy and good service will be always remembered. Well done GREYHOUND, you do need staff like him, and his 18 years of service, should be rewarded at least with good words. Thanks Tomas Alba read more

Wont give me a refund even though i didnt even use their service and i was not made aware that the ticket was non refundable

One of the worst experiences I've had with a transport company. I booked my ticket well in advance (on the Tuesday afternoon) for the following Friday, on a departure time of 8:25 pm. At around 8 am on that Friday morning, I received an email from them telling me that my departure was getting close... for 3:25 am on Saturday morning. I phoned them, the agent was very polite and confirmed that my ticket was confirmed for the 8:25pm departure, and to "just ignore that email", that it was "a mistake". When I got to the station shortly after 8, one of the security guards (not working for Greyhound) told me the bus was probably cancelled because he'd seen several customers leaving. I checked on their website, and indeed the bus was cancelled. No notification, no-one at the terminal to inform their customers. I will never, ever again travel with that company. I will go out of my way to make sure people considering purchasing a bus ticket use any company other than Greyhound. read more

How is it that Greyhound Canada is so much better than Greyhound USA? The people are *gasp* "normal." By "normal" I mean I have never encountered a man who leans over my seat and breathes heavily. Bonus points! Although it's annoying to get to the AmTrak/Greyhound station from the YVR, you cannot beat the price to Whistler. Summer or winter, HWY 99 is a majestic drive and deserves your full gawking without having to also drive the dangerous stretch of road. At the end of the day it's the Greyhound. You won't get special treatment. You will, however, get to where you need to go. read more

This is my second time using Greyhound and this time from Vancouver to Banff. We were told to wait in line #19 (and they checked out tickets). After a very long queue, 10 minutes prior to board, suddenly the staff asked us to make a split queue line for different destination. No explanation were given and we were told to get on a non-greyhound bus. It was extremely dirty with garbage everywhere and the interior isn't a greyhound standard. There's no WiFi on board, no power socket, the seat is not comfortable and smells. Very disappointing when you paid for greyhound tickets and it came for a different bus. Update: their customer service also one of the worst to add to their transportation services. I've sent a complaint to them and no response AT ALL. read more

Having lived in the US and being warned about the sketchiness of the Greyhound there, I had avoided this service for quite some time. When I booked a last minute trip to Whistler though and needed to find a cheap way to get up the mountain, I opted for Greyhound because the prices could not be beat. $34 round trip = Amazing Deal. Got the the Main St. Station and was pleasantly surprised to be in a clean station surrounded by some girls headed up for a stagette, senior citizens, and a few happy couples. No sketch cases in sight that I would have to worry about decapitating me. Whew. The ride up was actually pleasant. The driver was friendly, seats were comfortable enough for a 2.5 hour drive, and the bus departed and arrived on time. Apparently they had overbooked the bus though - thankfully I was at the front of the line but some other not-so-lucky people were forced to wait for the next bus. In sum, convenient and cheap. I would definitely use this service again. read more

I'm generally pretty satisfied with Greyhound. They are pretty standard and they'll take you to where you need to go for some of the best value. I've used them go to Whistler, Prince George and Bellingham. They've usually kept to things on time. However a word to the wise, check very carefully where your stops are. Just because the website has the option doesn't mean that it will actually stop there. I booked my tickets to Vegas, but was leaving through Bellingham and what ended up happening were a few things. 1) The bus was supposed to depart at 2pm. It departed 20 minutes late. 2) The scheduled arrival time was 4:05 for Bellingham. I didn't arrive at my station until 5:05 pm. This was damn annoying because I was supposed to FLY OUT at 5:20 pm. 3) What made it worse is that Bellingham Airport Station, doesn't actually stop at Bellingham Airport. It stops 15 minutes away from the airport. I had to pay an additional $30 dollars just to get to the airport. If i had known all the fuss regarding getting there, I would have booked Quick (no I'm not an employee with them). They're a few dollars more but would have got me into the station I needed. There wouldn't have been a bait and switch. So I ADVISE heavily that if you are going to an area you aren't familiar with or it's not station at a large city to find out exactly where your station stops. Because if you're situation is like mine, you may end up paying more than you bargain for. read more

A much better station than most. Actually, this is the only Greyhound station where I dont feel like a complete sketch case. Modern, well cleaned, fresh paint, and there's a McDonalds for our inner fatass. The bus itself is uncomfortable (damn seats!), but hell, I get what I pay for. Bonus points for the little convenience store not marking up their products to ridiculous levels. read more

Greyhound is a racing dog; meaning it should be fast no? Well, this greyhound is not fast; and I don't think the name goes with their service. We took this service from Vancouver to Seattle and I must say that I thought the ride was not going to be that long, but between the slow driving and the slow security at the crossing boarder may this ride longer that it should have been. Driver was kind of funny when mentioning the rules applied inside the bus. Oh, almost forgot, the bus was probably 10+ years old; they need some upgrades specially if you are using them for crossing countries! read more

Its a big station, connecting you to Amtrak and Skytrain. Bus areas wide enough so it doesn't feel cluttered. A note tho, which I found out myself heading back, the Millennium/Expo lines don't start on weekends till 7:45, which was the time my bus departed. I found out the No. 6 and No. 8 buses both run pass the Bus Station. read more

worst company in the world. August 2 at 3:10, there one person manning the till in Vancouver. You got one teller only!!!! Everyone was mad, long line up. And she was the most miserable person working. She gave everyone attitude. What the heck is Greyhound doing? Please have 3 cashiers when it's rush hour. SMH. read more

First... Their mobile website does not work Second... Their IVR (Automate Telephone System) gave the wrong departure time although it's better to be early than late... I'll check back with more ...slept all the way to Squamish; don't even remember leaving the depot. Guess it's safe to say it was a comfy, smooth ride up. read more

I wish I could rate it negative stars! Go take another bus! Departure Not on time! Don't waist your time and money!

I take Greyhound frequently to visit my family in Calgary and friends in Washington State and around the Okanagan and Kootenays. While the buses are kind of old and could use a good cleaning, in general I find that the seats are comfy and the buses arrive at the final destination never more than 30 mins late. Usually the tardiness is not the driver's fault but due to border lineups or a passenger not having proper documentation, an MVA or passengers asking to be let off at random places before the last stop. I find the fares economical, and took Greyhound even when I was working fulltime in a good paying job because I didn't have to deal with silly airline fees and luggage restrictions. The front counter people have always been helpful and maybe it's my luck but I've never had a grumpy driver. read more

It's a garbage station that smells like it did back in 1979. While newer bus stations have been made in other provinces, Vancouver decides to keep this eye sore and smell sore just to remind people that they bought a cheap ticket and therefore can't power up your phone or laptop because having electric sockets in any transportation building would make too much sense. The fact that this tragic piece of bad history still exists is embarrassing to everyone who has to step foot in this place. Do you guys realize you are voted most beautiful city, I guess the people who created that list never ever took a Boot Bus out of this sorry excuse of a building from 1802 when John A McDonald first invented it. read more

Good things about Greyhound: - they rigidly keep to their schedule - provide a reasonably comprehensive service through interior BC - air quality is "breathable" Not crazy about Greyhound for: - increased fares on Friday-Sunday and holidays - expensive ticket prices compared to U.S. and Mexico - the grumpy gray-haired guy at the Vancouver ticket station -- he refuses to answer questions like "Which stops along the Sea-to-Sky highway are in service?" read more

This is the worst greyhound bus station I have ever been to. I was trying to go back from Vancouver to the states and our bus driver was very condescending in yelling at us to complete so and so forms before entering the states. Not at all helpful, he also repeated stated " ITS NOT THAT HARD" when we asked question about what needed to be written down in our forms, very very bad customer service, I'll fly in next time for sure rather than go to this dump ever again. Avoid avoid avoid! read more

Omg. Our bus's schedule was at 6:30AM and we waited for them almost 1hour in the cold weather. Nobody knew what was going on. No announcement. Nothing. Horrible. read more

Horrendous experience with a terrible company. I went to this office, and was charged a 33% markup on ticket prices vs online or telephone (this wasted my time and money). When I inquired as to the reason of the difference, they very rudely told me to visit a customer service desk if I had a problem, and refused to get a manager. The customer service desk was closed. Terrible experience, and the worst customer service of my life. read more

If you can take any other bus line I would highly recommend doing so! BoltBus for example. Greyhound busses aren't as clean, spacious, or new. Most importantly, they're EXTREMELY disorganized. Our bus got delayed for hours - something to do with their not being enough drivers. The person at the desk in Portland, Oregon was extremely rude and seemed like she really hated her job. Maybe I would hate my job too if I worked for such a mess of a company. Didn't even offer an apology, let alone any help, support, compensation, or discount despite the fact that many people were depending on this company to arrive to their destination at a particular time. Very disappointing read more

The Greyhound got some pretty bad press over the summer, what with the gruesome murder that occurred on board that was straight out of a slasher movie. But I've made a number of Greyhound journeys in my day and nothing remotely life-threatening has happened. You can get to the Okanagan from Vancouver starting from around $60 one-way, which is less than half the price of a flight -- if the flight is on sale! Students get a discount and with the great ear-phones that they have these days, you can just turn on your tunes and ignore any annoying kids or snorers. Of course, I always do anything I can to NOT take the Greyhound to the Okanagan -- fly, rent a car, bum a ride with a pal -- but sometimes a $60 ticket is the only way. It usually takes about 6.5 hours instead of 5 in a car or a 45 minute flight. And it's always got me there A-OK. read more

Congrats Greyhound Canada, you did not cancel my bus without telling me, so good work. Typical bus, typical ride, reasonable price, on time. The only sad part is the waiting outside :( read more

Absolutely HORRIBLE service! No buses available, delayed for 4 hours. There are many people waiting. Customer Service hung up on me. Absolutely horrible service. Never again! read more

If you can avoid buying Greyhound bus line tickets I would do so. I bought a ticket through one of their partners - made a boo-boo and reversed the to and from and Greyhound refused to solve the issue. I went to their bus depot at Whistler and called them online and they absolutely refused to do anything for me. It was just $17.95 but I will never travel with Greyhound again - a lost customer for life. read more

Generally speaking I have been satisfied with Greyhound when getting to Seattle for shows, however, there are not a lot of late buses coming back, therefore, I always have to end up staying over night especially if I am going to a club show. Quicker to cross than taking a bus, less on gas. Some of the cushions need upgrading as sitting on a set of Springs on a full bus for 6 hours really hurts your ass. I wouldn't advise using it for airport trips. Did this a few times when seeing Bowie a few years ago and I got screwed. Just use it for trips across the border when you're not in a time kill crunch. read more

Greyhound has always been a reliable bus service in my experience--the buses themselves may not be on fancier end of things, but they'll get you from a to b at relatively decent rates. On the other hand, their customer service, at least at the Main st. station, is nothing less than atrocious. On my last trip (likely my last ever with the company) I was given false information by the ticket seller as to when my bus was leaving, causing me to miss my bus and leaving me to wait 3 hours for the next one, a change that meant I would have to miss part of the hockey game a friend and I were planning to attend. While this alone was not that big a deal, their no-refund policy meant that I had to speak to a manager when I asked to have my ticket refunded (which I felt was reasonable given that their mistake had lost my friend and I part of our hockey game). The problem, however, was that apparently neither of their customer service representatives could get a hold of the manager over the course of the 2 hours I was waiting for their help. I say apparently because upon questioning the one, she told me that the guy was both on site at the bus station and that he was very busy with work. Needless to say I wasn't too happy about this and told her that I wouldn't take more than two minutes of his time, and that this was the least the company could do for my troubles. She then continued to repeat that the guy was busy and made several patronizing comments to the effect that when I was a bit older I would understand (I'm a university student). Finally another customer, who had been waiting to speak to a manager since the morning, approached us and told us that she had just spoken to the manager and he had just left. With no other options, I wrote up one of their complaint forms, which for all I know could take months to get dealt with. Like I said, Greyhound is a very reliable bus service. DO NOT, however, expect to be treated reasonably if anything goes wrong. read more

Chilliwack greyhound overcharged me by charging me for my baby which she is usually free because she is under 2 years old. I didn't notice until I was already on the bus. I called greyhound customer service to see what can be done and the person on the phone said they would refund me if I sent my ticket in so of course I did. After waiting over 2 months I called them back and customer service said my refund was cancelled because the ticket was used. Of course it was used I had to get on the bus duh!! So annoyed with greyhound now and feel they ripped me off! :-( read more

Waited in the bus terminal for two hours more than scheduled with no (true) information about why the bus was delayed or when it would depart. The ride took 1 hour more than it should, so in total it was additional 3 hours. The bus was dirty and the seats were very uncomfortable. Would never go again unless it was my last chance besides walking... read more

GREYHOUND BUS WARNING! We bought a ticket for my 19 yr old daughter to take the Greyhound from Abbotsford to join us in Osoyoos. Departure time was 1:15am. Her and her boyfriend arrived at the bus depot @ 12:30 (depot is closed in those hours). They waited until 3am after communicating with me thru-out that time. THE BUS NEVER CAME! I had to leave Osoyoos @ 3am and drive 7 straight hours to get her. I spent an hour on the phone with various Greyhound people the next morning. Some of the responses were, "Write a letter and mail to Ontario with your tixs for a refund"... or, "call back in 24 hours and we can look into it"... or, "the bus was apparently a 1/2 hour late (Bullsh*t!!). I asked for a number for a Cdn office as I was speaking to a foreign call centre.... nothing. Unbelievable!! read more

this is going to be a long review so readers beware lol. i purchased a ticket for the greyhound bus from Powell River BC, a remote little town on a peninsula, meaning i had to travel quite a ways to get to this station. Accompanying me on my journey is my 5 month old emotional support animal, my kitten Dubh. I have a letter that says she is my support animal. Anyway, I travelled on BC Ferries, had no problems, sat in the pet room which was heated and cozy. Then from Comox to Courtenay I was in a cab with a really nice driver who even wrote a sweet letter about how well behaved my cat was. Tofino Bus services were my next instalment of my trip and they also had no problem with the kitten, she slept in her cat carrier and didn't make a peep the whole way. another ferry and another tofino bus later and i arrive at pacific central station and head straight to the customer service desk, i had been warned by tofino bus services that greyhound could be very unforgiving of my cat because she is not a service dog, she is however protected as a service animal. The guy at the Greyhound service desk gives me the all clear and i sit down and cozy up for my 4 hour layover. They start boarding the bus at 11:40 pm, i get my ticket checked, my letter about my cat read and cleared and i proceed to walk to the bus driver. This bus driver denied me access to the bus and when I -a 17 year old female with little to no money- started to cry in fear of being left in Vancouver City overnight he got irritated saying that 'you're not going to try guilt me into to letting you on the bus' So after begging him to not leave me there, he left a minor on the sidewalk at midnight in one of the toughest areas in vancouver. I had to get a Vancouver Police Officer to come see me and help me out and i ended up having to sleep on the floor beside the photo booth in the station until a teller came to work the next morning. I got a refund on the tickets that i didn't use yet and paid close to 100$ to get to my boyfriends parents house in surrey. I used the refunded money to book a via rail ticket where they have 0 problems with my cat. I will never travel with greyhound buses ever again. read more

My 19yr old daughter and her friend were supposed to be leaving Seattle around 9pm on Wed Oct 3, 2012. Their bus did not leave because Greyhound first said they did not have a driver available, then no bus available! They could have asked them to go someplace and rest, est, shop, etc., but they kept them hanging at the depot until 1am. In the meantime, I was sick with worry at home in Vancouver and was unable to contact Greyhound in Vancouver, just one recording after another, before midnight and also after. Finally I was able to leave a mssg at some customer service# and it said someone would call back. I left a mssg to the extent that I wanted to know what the problem was and what Greyhound was doing to rectify the situation. To this date, nobody from Greyhound ever called back to answer my mssg. My daughter finally arrived at 5.30am the next day - and had to miss classes at SFU all day, needless to say! I would NEVER recommend greyhound - Things happen, but to NOT be able to contact a service that runs buses at night and to NOT return calls from worried parents, I think it is ridiculous, careless and very inconsiderate and poor service! . read more

Just had the misfortune of taking the 'express' bus to Kelowna. It left an hour late. Weather was fine, and we still arrived 3 HOURS LATE. Wifi? That's a joke. Doesn't work. Think you can talk to anyone from customer service? Nope. They just say they can't help you and re-route you until you reach a non-toll-free number in TEXAS!!! Save yourself the nightmare and spend the extra on Westjet, or god forbid Air Canada. read more

Greyhound has a monopoly on most routes and takes advantage of that situation. It's impossible to get assistance on the phone for anything other than a recording with the most basic schedule, fare, and location information. People who rely on public transportation or are disabled won't travel to a station to request information, so the company is spared the inconvenience of providing customer service. I purchased a ticket for my brother, who does not have a credit card, and was charged a 30% penalty because he couldn't purchase it himself. I did go to the station and was told the additional charge was to compensate for online fraud. Would anyone out up with this explanation on an air fare? On Amazon? Booking a hotel? I've done all of these transactions with my credit card, on behalf of others, and have never been penalized. The company is the epitome of big business taking advantage of the less fortunate. 60 Minutes should be doing a story to expose the inhumane practices of this company. read more

Missed my first bus to Seattle by arriving maybe 60 seconds too late. I figured this was probably my own fault, and didnt complain when I was forced to pay full price for a new bus leaving an hour and a half later. I waited... and waited... and waited. And was finally told about half an hour after the bus's scheduled departure that it had broken down. Another half hour and I was herded, along with all the other displaced greyhound passengers, to a bolt bus, where the bus driver treated us like we were somehow responsible for our own misfortune. No surprise, I missed my flight in Seattle, and greyhound won't be reimbursing me for it's utter failure to deliver me to my destination in time. Funny how only one party has to cough up when they're late, and the other (the multi-million corporation) doesn't feel the same obligation. read more

To the bus driver who took us from Kamloops to Vancouver on Oct. 31st at 5pm. I need to inform you of your obvious lack of common sense and express my disgust with the way you handled someone smoking in the bathroom. I'm sure, due to your obvious bitterness, that you've been doing this a long time and maybe you've never had a smoker on your bus before, who knows, but the way you handled it, by pulling everyone off the bus on a dark, cold and rainy night, when that clearly would not fix the problem (and we're not in high school) was unprofessional and unnecessary. If you thought about it, or payed attention at the next few stops, (as you clearly stated we were NOT doing, as if it were our jobs to make sure your rules are enforced) it was clear who it was, ALSO, if no one was speaking up (even after you threatened a whole bus of people with a unscheduled stop at the RCMP office in Hope, that was laughable, I was embarrassed for you) then clearly it was one of 2 smokers at the back of the bus. ALSOThe way you treated your customers while everyone was exiting the bus in Van was so rude. When someone says "thank you" even after being insulted and threatened by you for more than half the bus ride, you say "you're welcome" even if you don't feel like it. Have some professionalism! I mean, we don't expect much from greyhound anymore, but a little respect to your customers would be great. I take that bus twice a month, and I have to say, that will be my last time.. Some one should fire that guy, and maybe give Kevin (the ticket guy) a new job. HE knows customer service, and you clearly do not! Thank for completely ruining my trip once again, good going Team Greyhound....anyone know the number for Hitchplanet ..................... Mic drop................. read more