Sometimes I'm woefully technologically inept as a millennial, and trying to buy insurance online…read morereally exposed me until Linda saved me. I submitted an inquiry to the office and heard back within 24 hours. She was so exceptionally kind and attentive to my needs, helping me find the best rates while keeping a friendly conversation going the whole time. You can tell she enjoys helping her clients. I was referred by a friend and will continue the tradition and ensure to refer my friends to this office for their insurance needs! I was telling my dad how much she was helping me, and the only thing he had to say was, "Is she wearing khakis?" -_______-

I never write reviews but I feel I need to warn potential customers about Henry Nace and his…read moreoffice's negligence and borderline scam tactics. I moved to Pennsylvania from another state and needed to either 1) transfer my current State Farm policy to PA or 2) get a new policy with another insurer. I called Henry Nace's office and spoke to Sandra who gave me a quote for transferring my current policy to PA. It seemed a little high so I said I was going to get some more quotes from other agencies and would let her know. They next day she called me back with "great news"--she got the details of my drive, safe, and save record (State farm's phone app that tracts driving) and she could transfer my discount to the PA policy, saving me a good amount of money every month (~$40). Given this information I decided not to shop around and just transfer my state farm policy. Sandra told me I could keep using the transponder (bluetooth thing that connects to drive safe and save app) I had from a previous state even though a new one was coming in the mail. The message I got was just do as you've been doing since this is a policy location transfer and I was good to go...WRONG. Turns out the drive safe and save discount/record cannot be transferred from between states due to PA insurance laws. No one from Henry Nace's office reached out to tell me this, they just charged me more with no explanation. Also apparently I needed to use the new transponder and deleted and redownload the app. No one told me this, they sent me a few texts that were marked as spam by my phone, but I thought I have the app what are they talking about. I ended up losing the entire discount (~$50/month) because I didn't set up the app in time. I reached out to Henry Nace's office many times and they continually refuse to take any accountability for giving me incorrect information. I have explicitly asked for an apology and have not received one, they continually to blame me and deny any wrongdoing. I have filed a complaint with state farm corporate and have switched to another agent in the area. Prior to this I have only had great experiences with state farm so I recommend using another office.

The insurance was fine but the owner and agents were not. A customer for many years, and when I…read morehad documented trouble and no response from newer agent the owner didn't have my back at all. Switched instantly and have been happy since.

From the owner: The Fiorelli Financial Group LLC provides superior quality insurance products and services…read morethroughout West Chester, PA, and the surrounding communities. We are locally owned and operated, and are committed to offering the highest quality products and customer service.We use a comprehensive team approach to help our clients understand the interrelated risks associated with their personal, financial and business assets. We have dedicated professionals in each discipline that brings a high level of expertise to our clients.Whether you are looking for an auto insurance policy, homeowners' insurance or a comprehensive policy for your business - we do it all. Our experienced team is ready to help find you the perfect insurance policy.

I've had Chris for years for my homeowners insurance. I don't think I've ever spoken with Chris…read morerather someone on his team, always someone new so there's no consistency. When I moved I was shopping around again for new homeowners insurance and called them up for a new quote. The woman on the phone was short and rude with me and hung up before I could also ask for a car policy quote. So I called back, no one answered (they never answer the phone but always return the call). I called back after 24 hours of not hearing back and left another message, about 8 hours later the woman called back at which point I finally was able to inform them that I also wanted a car policy quote. It's been an additional 24 hours and I still don't have a quote from them! I've called 5 other insurance places and received a quote from every single one of them within 2 hours of calling the first time. I ended up going with another company who's agent was responsive and had competitive rates and great coverage.

Honest and exceptional state farm office. Chris works very hard to help you in any situation. He is…read moregreat at finding the best options for you. We needed insurance for our teenage son and in comparison to many other quotes... he got us the best premium with good coverage. It is also a personal business transaction where you are speaking directly with the owner of the franchise. This makes a tremendous difference in communication and care when compared to internet quotes or 1-800 #s most companies have.

I called regarding my auto policy renewal and potential policy additions. I spoke with Gwennevere…read moreFoss from Brandon Vanderbeck's office who was a very kind and patient person, and was quite helpful with discussing my renewal options and ended up saving me some money. Ms. Foss is a great asset to Mr. Vanderbeck's office and to Allstate Insurance. Great young lady, great office, and great insurance agency. Highly recommend them! Charles S.

Excellent service! I believe the person who helped me, his name was Gosha (he was Russian speaking…read morein glasses) and he was very knowledgeable and thorough. Answered all the questions I had regarding my boat registration. Thank you for the smooth process!

They're always so nice and helpful over there. I go there for notary services and they helped me…read morewith my registration when I moved to the area. Highly recommend