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    Grigsby Laura K DVM

    3.0 (2 reviews)

    Services - Grigsby Laura K DVM

    Pet physical or wellness exam

    Pet vaccinations

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    2 years ago

    Dr Grigsby is the best. Caring and extremely competent. We are so fortunate to have found her for our doggy family.

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    12 years ago

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    Pet Emergency and Referral Center

    Pet Emergency and Referral Center

    (66 reviews)

    We were so pleased with the procedure Dr. Lechner and her team did on our sweet dog. It was so…read morestressful and scary but once we brought him here, we felt so much more confident that he would be ok. They did a wonderful job from check in, answering the excessive number of questions we had, performing the procedure, and following up with us. We were very nervous to take our dog to a new vet (our regular vet doesn't do this emergency procedure), but it was a phenomenal experience. I highly recommend this practice to anyone needing emergency vet services.

    I had a very frustrating and disappointing experience at Pet Emergency and Referral Center…read more I came in specifically because my primary vet does not have a CT scan machine, and my 80 lb dog has a growth on his chest that needed imaging. When I checked in, I clearly explained that I was there for a CT scan. The younger staff member at the front desk was polite and checked me in without issue. After waiting, I was seen by Dr. Jessica Martin. She checked my dog's vitals and examined the mass, then confirmed that he would need a CT scan--which is exactly what my primary vet had already told me, and the reason I came in. However, she then informed me that their CT machine cannot accommodate a dog of my size and recommended I go elsewhere. This was extremely frustrating, as it could have been addressed before I was checked in, given that I clearly stated my reason for visiting. The situation became worse at checkout. I was told I needed to pay for the visit, which I questioned since I came in for a CT scan that could not be performed. The younger front desk staff member understood my concern, but another employee, Gretchen, intervened. During the discussion, Gretchen told me that I had not said I needed a CT scan when I checked in, and even stated that if I had said that, it would be a different situation regarding the bill. At that point, the staff member who originally checked me in overheard and confirmed that I did clearly say I needed a CT scan. Despite this, Gretchen immediately reversed course and stated that it didn't matter, that a consultation was done, and that payment was still required. This contradiction was frustrating and made the interaction feel dismissive and unfair. While a brief exam was performed, it ultimately resulted in the same conclusion I already had, without providing the service I came in for. Better communication upfront could have avoided this entire situation. I also want to specifically note the conduct of Gretchen at the front desk. Her tone was dismissive and argumentative, and her inconsistent statements during the interaction only added to the frustration. This reflects poorly on the professionalism and customer care at this facility. I would not recommend this location based on my experience.

    Grigsby Laura K DVM - vet - Updated September 2026

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