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    Grigsby Laura K DVM

    3.0 (2 reviews)

    Services - Grigsby Laura K DVM

    Pet physical or wellness exam

    Pet vaccinations

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    2 years ago

    Dr Grigsby is the best. Caring and extremely competent. We are so fortunate to have found her for our doggy family.

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    12 years ago

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    Pet Emergency and Referral Center

    Pet Emergency and Referral Center

    (65 reviews)

    I had a very frustrating and disappointing experience at Pet Emergency and Referral Center…read more I came in specifically because my primary vet does not have a CT scan machine, and my 80 lb dog has a growth on his chest that needed imaging. When I checked in, I clearly explained that I was there for a CT scan. The younger staff member at the front desk was polite and checked me in without issue. After waiting, I was seen by Dr. Jessica Martin. She checked my dog's vitals and examined the mass, then confirmed that he would need a CT scan--which is exactly what my primary vet had already told me, and the reason I came in. However, she then informed me that their CT machine cannot accommodate a dog of my size and recommended I go elsewhere. This was extremely frustrating, as it could have been addressed before I was checked in, given that I clearly stated my reason for visiting. The situation became worse at checkout. I was told I needed to pay for the visit, which I questioned since I came in for a CT scan that could not be performed. The younger front desk staff member understood my concern, but another employee, Gretchen, intervened. During the discussion, Gretchen told me that I had not said I needed a CT scan when I checked in, and even stated that if I had said that, it would be a different situation regarding the bill. At that point, the staff member who originally checked me in overheard and confirmed that I did clearly say I needed a CT scan. Despite this, Gretchen immediately reversed course and stated that it didn't matter, that a consultation was done, and that payment was still required. This contradiction was frustrating and made the interaction feel dismissive and unfair. While a brief exam was performed, it ultimately resulted in the same conclusion I already had, without providing the service I came in for. Better communication upfront could have avoided this entire situation. I also want to specifically note the conduct of Gretchen at the front desk. Her tone was dismissive and argumentative, and her inconsistent statements during the interaction only added to the frustration. This reflects poorly on the professionalism and customer care at this facility. I would not recommend this location based on my experience.

    This is our second visit in my beloved Service dog's life. It was discovered on Aug 8 (over 3…read moremonths ago) my dog has Hemangiosarcoma cancer. Living in NC we were able to get her enrolled in the Yale Canine Cancer trial. We drove to Richmond VA several times for those special vaccine treatments and needed to find an Oncologist in FL who would work with us. This has been a scary tightrope of hope in this long road to goodbye to my best life partner. I sent the other DVM files ahead of time so PERC could be prepared but wasn't expecting they would've actually thoroughly reviewed and checked all that. It was volumes! From the moment I walked in the very talented and skilled Nicole greeted me in a private room with my dog. Today, our second visit to thoroughly update the ultrasounds and X-rays, I could t help but cry with relief that Nicole is thoroughly familiar with the volumes of documentation and my dog's particular case. This is such a hard struggle to do by myself, but I truly feel the team of Dr. Zaidi and Nicole mean my dog is in the caring hands of people who are as concerned about her as I am. We hope to be able to continue for the entire season with this wonderful Specialty Veterinarian Practice. They remember the details of complicated cases and they truly care with compassion for the humans as well. Most highly recommended ! I'm so glad we discovered this board certified Dr Bushra Zaidi and her excellent facility in here South Florida.

    Grigsby Laura K DVM - vet - Updated July 2026

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