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    Grillin Boss

    5.0 (1 review)
    Closed 8:00 am - 7:00 pm

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    10 years ago

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    Wilshire Refrigeration & Appliance - Wilshire Refrigeration team

    Wilshire Refrigeration & Appliance

    (374 reviews)

    Northridge

    Our sub zero isn't that old and we saw a water leak coming out onto the hardwood floor. Saul was…read morethere for us...solved the problem and then asked when the last time we changed the water filter ... (not sure ever had) so he changed it for us. He's so professional and helpful too. Nice guy!!!

    We installed our Thermador refrigerator in June, 2024 and in March, 2026 (less than two years…read morelater) the ice maker stopped working so I asked my husband to contact Thermador to request a trusted appliance repair business referral. The representative referred us to Wilshire Refrigeration & Appliance. The service call was $125 and the technician came out on March 18, 2026. On the day of our appointment, he arrived in a fancy black SUV; not a standard work truck or van. It took awhile for him to come inside. He opened up his hatchback, stood there for several minutes, took a few drinks from his thermos, wiped his face off with a towel then walked up to our door in slow motion with a drill in his hand. I told my husband "Oh boy, I'm a little concerned about this guy already." We introduced ourselves and brought him into our kitchen. The first thing he said was "If I have to pull out that refrigerator from the wall, the clock starts ticking." Apparently, the $125 service call didn't include pulling the appliance away from the wall so he could check behind it so my husband pulled it out for him. After doing so, he didn't inspect the backside. He opened the front door, glanced inside and said "you need a new ice maker and the cost to install one will be appx. $1,500." I told him I was not interested in paying $1,500 for a new ice maker that has only been in operation for 1 year and 7 months. I can buy a lot of ice for that price." He then said "Well you can buy a new one or you might want to consider buying a sub-zero refrigerator." Why would this repair technician even suggest this considering the fact that Thermador referred his company to us? In conclusion, we sent him on his way and my husband researched how to replace the ice machine on YouTube. He ordered the replacement part on Amazon for $130 and installed it. Within an hour, our ice machine started working. How many old ladies has this company scammed for a $1,500 ice machine repair? If the part costs $130, the labor cost should not be $1,500 plus $125.00 for the service call and an additional cost to pull the refrigerator away from the wall! Total scam. Do not use this company.

    Grillin Boss - grillservices - Updated May 2026

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