We had an issue with our dryer and reached out to several companies, but most didn't return our calls or had no availability. Dr. Tom Appliances Repair was the only one who responded right away and was able to schedule us quickly. Tom came out and diagnosed the problem fast. He was very professional, clear in his communication, and everything was explained thoroughly. What really stood out is that the part needed would have taken about five days to arrive if ordered, and we were honestly considering just buying a new dryer because of the wait. Tom understood our situation and went out of his way to get the part himself. He came back the very next day and completed the repair. Everything turned out exactly as expected, and the pricing was very fair. We truly appreciate how he took our concerns and timeline into consideration. Thank you again, Tom, for going above and beyond to take care of this so quickly for us. Highly recommend! read more

He truly went above and beyond to get our oven fixed. Came in after hours at 11pm to work while we were closed. Made several trips after receiving the incorrect parts. And even secured us a refund for what we paid for overnight shipping when ups dropped the ball and our order was delivered by several days. read more

We had a great experience with Dr. Tom. He was friendly from the first call. He kept me informed as to when my fridge part would arrive and called to schedule promptly after. He showed up on time and got the job done at a fair price. Tom is our go-to guy now. We are in Santa Barbara and were so happy Tom came up from Ventura county. read more

I highly recommend this business! Recently our ice maker & water dispenser stopped working and I called them. The office responded almost immediately and offered a repair technician for the next afternoon. Soon after, they called and told me they could send someone out the same day, and by 5:00, he was here! Great, professional and knowledgeable technician; wonderful value for all parts and labor, and I highly recommend them! read more

We are psyched Dr. Tom so quickly and transparently repaired our pretty old fridge. He was prompt and courteous, and moreover reassured us with front-end cost transparency. I would recommend his outfit for any appliance repair! read more

We had a great experience with Tom. When our dishwasher drain pump went out, he immediately got the replacement part ordered and was out to install it shortly thereafter. The first replacement pump had an issue and died after a few days so he immediately replaced it under warranty. The new pump has been working great for multiple months now. We would definitely use Dr. Tom again! read more

I had Tom come over and do another repair for me. This time it was my dryer. I am going to be honest, he is truly the best! Great technician, great prices a pleasure to do business with. I highly recommend him for appliance repair! read more

Waking up to a pool of water by the refrigerator is not the way you want to start your day. I had a full day scheduled. Tom not only repaired my refrigerator at a fair price, he also exceeded my expectations with prompt quick professional service. I asked him to leave extra business cards so I could share with the neighbors. read more

I had a great experience using Dr. Tom. He was able to come out quickly which was super helpful and he's good about communicating his arrival window and any updates. He was called to fix a gas leak in the oven that probably came with the house and a newer dishwasher. He dove right in, worked quickly and had a diagnosis for both and a quote very quickly. He worked quickly to get the parts and finished both jobs fast. He has a kind, respectful manner about him and he communicates what's going on clearly. Repair prices were about what I expected and his base service/callout fee is very reasonable. Would recommend, but more importantly, I will use Dr. Tom again. read more

Chose Tom because of his reviews. Washer needed to have stabilizers replaced. He ordered them and within 2 days came back to replace. We loaded the washer to the correct amount of clothes and after he left had the same issue. When I called he said he could take apart and tighten drum or I should get new washer. Got new washer and he said he was sent wrong washer part and he wouldn't charge for second visit. Wouldn't you make correct part received b4 installing. Ended up with new washer when it was his mistake. Got 1/3 of my payment back. Don't always trust the ratings here read more

Dr. Tom did such an amazing job, our dryer is running like new!!!! Thank you so much for your fast response, constant communication, and transparent and honest pricing! I couldn't recommend him higher! Thank you, Thank you, Thank you! read more

My GE dual oven stopped working and I called Dr Tom Appliance Repair! He worked on it and order the parts and installed it . Very professional , knowledgeable and patience! He fixed it before my Christmas dinner ! I will really appreciate his effort and keep on informing me about the parts ! read more

Dr. Tom came out the same day as our request a rarity these days. He was quick and efficient as he diagnosed the issue with our refrigerator which wasn't cooling. He ordered the part and completed the repair. He keeps you posted on arrival and status of repair. Side note: constant motion and moves well for a big man. Recommend highly read more

Had a really great experience with Tom. I contacted him in the morning and he was out at my home by the afternoon. He also had the part I needed available and was able to install it immediately so I was able to finish my laundry. He also cleaned up after himself and made sure everything was exactly how it was prior to him arriving. I would definitely recommend him. read more

My oven was not working. I called Dr Tom, he answered my call and scheduled service for the same day. He arrived at my home on time. I told him the oven wasn't heating properly, and he quickly found the problem. Lower heating element was not working. He ordered the part and came back the following evening to install the part. My oven is now working properly, we are ready for the Christmas holidays. I give Dr Tom 10x STARS for his quick, courteous, professional, and reasonable service. I highly recommend him for any appliance repair. Thank you Dr Tom. You are a Rockstar in your profession!!! read more

Bad experience from this people. I got scammed big time. Did the assessment telling me there is a problem with this part, ordered and installed. Then tell me afterwards there is problem with the different part after I paid him in full. They said they will order the part but never did until I called them back. This people left me in limbo. read more

I used yelp to find Dr Tom and he did not disappoint. The previous repairman had me get the part and left me to do his work. Dr Tom came out when he said and was professional. He researched and got The part and repaired it in a timely quick professional manner for a reasonable price. I will use them for all my reply and repairs for now on. read more

Just had a great experience with Dr Tom. He was able to come the same day and service my lukewarm drier. we are back in business!

Tom was the only person out of 5 calls who was readily available to look at our oven. He was prompt, professional, and surprisingly fast in assessing, diagnosing, and replacing a part (which he had in his service vehicle). His fee was very reasonable. I will absolutely call Tom again for any figure needs. read more

Have had nothing but problems with our new Lieber refrigerator. They sent out repairmen under warranty and they never fixed it properly. Was desperate on a Sunday so I tried Dr. Tom. He not only came out on a Sunday but diagnosed the problem quickly (something the warranty guys never did) and repaired it. We used him again recently and he was excellent this time as well. read more

Dr. Tom gave tremendous appliance repair service! He came to repair my microwave which is situated over my range. When he discovered the problem, he called local stores only to find out the part he needed would not be available for a week. I was leaving to go out of town, so he found the part in Santa Barbara, did work in Santa Barbara the next day, and finished the job after picking up the part! This is the kind of service we used to be able to expect. Tom owns the business and it shows! I highly recommend him. read more

Fast response, same day. Tom was very knowledgeable. Reasonable prices. Will call again.

Power surge caused my Bosch refrigerator computer control boards to fry. I found him on Yelp, contacted him and he immediately responded. He came to my house a few hours later and did everything he could to help solve the problem. He spent extra time on his own to locate the control boards that no one, including Bosch, can provide. The problem cannot be solved as he could not deliver what doesn't exist. I would highly recommend him for appliance repair - I trust him and I know he gave me the correct information. read more