Dr. Alice and her team always make our dental visits fun and enjoyable. They are always quick to…read moresee us, see my little boys quickly and keep them entertained for their appointment. They have a great dental experience so they're excited to go back! They have special events for patients and so much more. We will be lifelong patients. Looking forward to my baby girls first appointment!

Absolutely Horrible experience. This includes Doctor and clerical staff. Unethical scammers preying…read moreon the emotional state of mothers and children to make a buck. Came in with a pre screening for fillings for my toddler. After a 40 min wait non iv sedation, went on the table strapped her down then the doctor comes in with all these other recommendations as my child growing increasingly anxious. Tactics used to force you into hasty & costly decisions. By this time my child's unnerved and resisting. Talked me into pulling a tooth and inputting a spacer. Said the filings the diagnosed previously were just stains. Said she was too anxious after pulling the tooth and to come back for the spacer they had already charged me for. Sent me a notice shortly after that stating they refuse to do oral sedation she'd have to get IV which is extremely expensive and not covered by insurance. No concern about the unprofessional ambush after stalling her down and stalling with recommendations until she got restless. Refused to give me x rays the day of and multiple times after. I've sent written requests as well., still no x-rays. Excuses like their email was down and they didn't know when it would be up. Still haven't got a refund for the unpreformed procedure.

I have been to this location 2 different times, for 2 different kids, with 2 different insurances,…read moreand I had billing issues both times. This last time we went in and specifically asked if they take our dental insurance, we even brought the card, and they told us, YES. Well, to our surprise, we were charged 3 times for 1 filling and told it's so much money because they are not in the network. They either don't understand what insurance they work with or intentionally lie to get business. Either way, I will not be going back.

I am so glad that we found Cavity Patrol since moving to the area. Amazing care, wonderful doctors…read moreand they're so great with my little girl. She's actually excited for her next visit!!

I almost didn't make it to Fair Lakes Family Dentistry…read more I accidentally drove to the wrong dental office first--one where I had previously had a very unpleasant experience. Sitting in my car, I already felt the anxiety building because dental visits can be nerve-racking for me. When I checked my appointment again, I realized I was actually scheduled at Fair Lakes Family Dentistry, so I drove over hoping this experience would be different. The moment I walked in, the beautiful lobby and welcoming staff immediately shifted the tone. A.D., the dental assistant, called me back and introduced herself with such warmth that my guard began to lower. Our conversation felt natural and calming, which helped me relax before the appointment even began. Then I met Corey, the dental hygienist. When he spoke, I noticed his accent and asked where he was from. When he said Memphis, I smiled instantly--because I'm from Memphis too, born and raised. That small moment of connection turned what could have been a stressful appointment into something much more human. Corey listened as I shared my past dental concerns and experiences. His empathy, patience, and attentiveness made me feel like a person, not just a patient. As a counselor, I deeply value when professionals create a space where someone feels seen, heard, and respected. Corey did exactly that. Even during the procedure, everything was handled with gentle care and reassurance. Instead of feeling tense the entire time like I normally do at the dentist, I actually felt safe. If you're someone who feels nervous about dental visits, I highly recommend Fair Lakes Family Dentistry. Their team truly understands that caring for people means caring for more than just their teeth. Thank you especially to A.D. and Corey for making such a meaningful difference in my experience.

Good knowledgeable staff and very experience doctor, I m always very hesitate for dental…read moreappointments but that place is very nice and comfortable during the appointment

My husband took our son in for a general exam & cleaning. The dentist was very rude, obnoxious,…read moreheavy-handed and almost came off as militant. She exercised zero patience with my son and kept poking him with the dental device so that he could "see how it would feel" if he didn't keep his tongue still. Never have we experienced such with a "pediatric" dentist/doctor. I'm just hoping that she didn't traumatize my kid. We won't be going back EVER.

Love Dr. Lin. She is amazing with my kids and when we have had emergencies she has been there ready…read moreto help. We have been patients here for 6 years. My 3 boys have been well taken care of and always have fun at the dentist.

I was shocked by how this office operates. A week earlier they confirmed my kids' insurance was…read moreaccepted, but the day before the appointment they told me it wouldn't be covered and that a "second opinion" would cost $195 per child. I've already been to two other pediatric dentists and never once was I charged for a second opinion -- so clearly this office is out of line. When I tried to reschedule, they insisted on a $150 "no-show" fee, even though they called me less than 24 hours before. This feels like a money trap, and I'm prepared to involve my lawyer. I will be taking necessary actions and reporting this office to the Texas State Board of Dental Examiners and the Texas Attorney General's Office - Consumer Protection Division. If any of you have gone through the same thing, please do the same so this practice is held accountable.

10/10 recommend !!! My child had the BEST experience here with the staff and Dr.Marshall! He can't…read morewait to see them again in 6 months!

My grandkids went to Dr Joe for years. Then We tried to make appointments & no one returned our…read morecalls. Went to his office and there's a sign on the door saying he closed!! What about the kids records, no explanation!!!

Great job with my kids. I have four children, and we went there all of the time and never had a…read moreproblem. In and out fast.

Very professional staff. Appointment was called not shortly after we checked in. Everyone was every…read moreinformative on next steps of whats going on. Will for sure keep this office for my kids. Office is very clean and also accommodating. Kids are entertained with ceiling mounted tvs while getting work done. That helps keep the child entertained and also distracts the fact that they are getting thier mouth worked on.

The office is very clean. The staff was very caring and made the visit very fun. My kids had a…read moregreat experience!

Dr Farias is an absolute master of her craft! I had a chipped front tooth that had a not-so-great…read morerepair done by another dentist. I was not happy with my front teeth for almost 2 years. I was referred to Dr Farias because of her excellent bonding work. She fixed the tooth and even noticed some wear on another tooth that she took care of at the same time. I am so pleased, so happy with my results. They turned out beautiful and I feel confident smiling again!!

Called to make an appointment for my adult son with special needs. Was told they would have to…read morecall me back after they speak with the dentist. I got the return phone call and was referred to another dentist. She refused to see my son because he is special needs. He has no major Health issues. She simply refused because he is special needs. So heart breaking to be discriminated against because your adult child has special needs.

Dr. Kim and Jen (hygiene) provided an excellent experience. After having had a previous experience…read morethat was not ideal, I was reluctant to find a new dentist that I could trust. Dr. Kim took the time to explain the details of "why behind the what" and provided great dental advice. I highly recommended Jen! She did an awesome job cleaning my teeth and giving me educational tips and information. The staff is friendly and very professional from the moment you walk in and throughout your appointment. Great job everyone!

I had Good experience, nice stuff and gave me all details including my fears about teeth being…read morebroken , made me comfortable and gave all answers