We hired North Shore Electric to design and install a gutter and downspout de-icing system. Despite…read morethe system being powered on, the downspouts freeze solid, water backs up, and ice pools at the base--creating a serious safety hazard. We raised this issue last winter and again this year, and each time our concerns were dismissed, with blame placed on us despite the system being turned on well in advance of freezing conditions. We are now being told that their 10-year "warranty" only covers the cable itself, not evaluating whether the system is functioning properly or was correctly designed. In other words, if the system fails to do its basic job, we still have to pay them just to tell us why. What is the point of a warranty if the company refuses to stand behind system performance or take responsibility for obvious design failures? Between the unsafe conditions, refusal to investigate without charging high fees, and repeated deflection, this experience has been extremely disappointing. We would not recommend this company. It's clear that once they receive their nearly $5,000 payment, customer support ends.

Honest work, amazing service, very efficient. Definitely will be using them moving forward.read more

We have had electrical services performed on our home before by Arnold Electric and are happy with…read morethe results. They are very professional, give you a detailed estimate and email you with the quote and services provided. They show up on time and are very detailed with their explanations of services performed.

Expensive especially compared to others who do similar work, however efficient and able to install…read morenew wiring and ceiling fans effectively

After months of being ghosted or overquoted by other electricians in Chicago, finding Highlights…read moreChicago was a total game-changer. I needed several installs pendant lights, a ceiling fan, and vanity lights but most companies either dragged their feet on quotes or gave me "I don't want to do this" pricing. One competitor, Mr. Mighty Electric, quoted me 3x the rate and charged a trip fee just to look at the place! Boz (the owner) was a true professional from the start. He came out for a walkthrough the same week I called, took detailed notes, and was incredibly respectful (he even took his shoes off without being asked). He promised a quote the next day and delivered a very reasonable, detailed estimate. On installation day, Boz arrived on time with three workers, gave them a clear game plan, and specifically instructed them to minimize wall damage to save me from extra painting. The crew was fantastic they checked in with me on heights for the fan and pendants before finalizing anything. They worked for 8 hours and the result was outstanding. I was so happy with the quality that I tipped the whole crew. If you want fair pricing and high quality work, call Highlights. I'll be using them for every future project!

Highlights Chicago exceeded my expectations. They were…read moreresponsive, thorough and did what they said they were going to do. I don't reside in Chicago where I have property so communication was essential. Highlights Chicago was quick and effective in responding to my inquiries and issues. Boz patiently answered my many questions. Each phase of the job was videotaped to show me their progress. (Electrical panel replaced for six unit apartment building) It should be noted that this was no small job. I couldn't help but notice how they cleaned the work area at the end of each day. Hopefully, I won't need such a big job in the future. Just knowing that I have such a remarkable company to rely on, Highlights Chicago will certainly get my repeat business, big or small.

I had a lot of fun with Neville who crushed our last minute project. I didn't know how complex an…read moreelectric stove would be and he made the time to help us run the cords through the ceiling.

Neville with Blacklite Electric was able to come the same day I reached out, and fixed our…read moreelectrical wiring issue within 45 minutes. Blacklite Electric was communicative and efficient, and had the most transparent and reasonable pricing of the electricians I reached out to for quotes. Payment was easy and no surprise charges. Additionally Neville was friendly and great to chat with, and even helped me out with an unrelated (non-electrical) issue at no charge! Will definitely be going with Blacklite Electric when I need an electrician in the future, highly recommended.

I found Chris via Yelp when I had a wall that start buzzing when I turned on a light switch,…read morecoupled with a three way switch that wasn't behaving normally anymore. No one I knew had any recommendations, so I contacted a few electricians on Yelp because I didn't know where to start. He responded quickly and was EXTREMELY helpful, talking to me on several calls to give an estimate and initial troubleshooting ideas, including suggestions for what to tell my building's engineer in case I opted to have the engineer try to fix it first. He had me send photos of my electrical panel and he mentioned the brand of breakers I had (Challenger) are known to be problematic and hazardous, so he suggested that I have them swapped out when I have the lightswitch fixed. He said my building engineer could probably do it if I preferred that, which would be less expensive. Because my building just changed maintenance/engineering companies earlier this year and I don't really know or trust the new engineer yet, I wanted to have an electrician do this to make sure it was done correctly. I was impressed by his Yelp reviews, Angie's List reviews, and BBB rating, so I hired him. Chris was super easy to work with to schedule the appointment, and he gave me a 2 hour window for when he'd arrive (and as it approached, he called/texted to update me on a more exact ETA). I ended up having him replace all my breakers, and he also replaced the three light switches that were faulty. He also swapped out my hardwired smoke detector, since my old one was past its prime. I pre-purchased the breakers and detector since I had a few days' lead time, so he only charged me for the switches and his time (which was spot-on with the estimate he gave me over the phone). He also went up on my roof when he saw the breaker for my AC unit seemed to not make sense for the size of my apartment, and sure enough it was not what the AC unit sticker said it should be. So he replaced that one with the correct amperage, which reduces the strain on the AC Unit (so it doesn't get damaged) and reduces the risk of a fire. He also found some problems with my building's roof and some building wiring that was exposed up there, which he photographed and sent to me so I could pass it along to the board and management company for them to handle. Chris is a super nice guy, and he was great at explaining what was wrong and what needed to be fixed without upselling me. I'm someone who stresses out about anything home maintenance because I'm terrified of something going tragically wrong, so I appreciated the info he shared. I've already recommended him to my neighbors in our building's facebook group, and I will definitely hire him again for any other electrical work I may need. (I may eventually get my life together and replace some ceiling light fixtures and install a fan. While in theory I could do it myself, I'd rather not accidentally electrocute myself. Plumbing and electric are the two things I don't mess around with, even for simple fixes).

Chris is very experienced and knowledgeable. Highly recommended for even the most complicated…read moreelectrical problems

John was wonderful. He installed a ceiling fan for us. He was on time, professional, honest and…read moreknowledgeable. I'm very glad that I came across him. I wouldn't hesitate to hire him again. Thank you so much John!!!

John has done an excellent work for us multiple times. He is a great electrician with many years of…read moreexperience. He has great manners and is respectful of our home. If you are looking for a nice guy with expertise and great pricing, hire John

We are repeat customers and every time, Sims and Sons continue to exceed our expectations!…read more A few months ago, we needed electrical work and everything went A+. Last week, we needed plumbing work. We had a scary running leak under our kitchen sink and reached out and got Darrell. Within moments, he connected us with Mike who got us on their schedule promptly. The two gentlemen who arrived were so professional and knowledgeable. They figured out the problem right away, got the necessary parts and made the repairs. Pricing was fair and again the service was outstanding. We have referred friends to Sims and Sons and will continue to do so because we trust them. So grateful for helping us through another situation in such a smooth way. Highly recommend!

We hired them based on previous Yelp reviews and I was not disappointed. Darrell and his brothers…read moreupgraded the breaker panels at my mom's building and separated the basement circuits from the first floor so that the basement can have its own panel and meter. They did an amazing job! My mom was very happy. I was so impressed with the work they did for my mom, especially when they responded immesiately to a call from my mom, late at night on a cold and snowy weekend. They showed up and resolved the issue (caused by a tenant) and they didn't even charge her! I did not hesitate to hire them for electrical and plumbing work at my house. They upgraded my panel to 200 amps, installed an electric tankless water heater, installed a 100 amp sub-panel in my garage, installed a level 2 EV charger, ran a 240V circuit for an electric stove and installed a water line connection for a fridge. They even installed an oudoor outlet and light fixture for a cat shelter at no additional charge. They are a family owned business with many years of experience, they do great work, they are very professional and they happen to be wonderful people. I can't say enough good things about them. All of that at very competitive rates. If you need electrical or plumbing work, call Sims and Sons. You won't regret it.

They did what they did well. HOWEVER--and this is an enormous however: They charged us a "minimum"…read more$800 fee to come out and fix the electric, which had gone out, in the garage. This is a red flag, but they had done major work on our house years ago, so we went with it. They showed up on time, spent five minutes tightening a wire, got the electric to turn on, and then asked if there was anything else they could do, as they were charging us the full fee. We had them check out a few things we could think of, and they were gone within an hour. You might think, as we did, that that was pricey, but the job got done? NO. five days later, the electric in the garage is out again. We call and they send an estimate with Zeroes in the fee lines, so we OK their return. That morning, a technician comes and asks us how er'e going to pay. Turns out they want to charge us another $800. We called another company, which found the root problem and charged us $200 to fix it. Lesson learned. By the way, the well-praised Todd, who used to be our electrician, no longer works for them.

This review is long overdue. I had Hardt electric come and look at some things that were mentioned…read moreon my home inspection. Setting up an appointment was easy. The technician arrived on time and told me what items were necessary and what was not. The rates were fair. Overall, I was happy with my experience.