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    Gross Craig G MD

    3.0 (2 reviews)

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    7 years ago

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    7 years ago

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    Renee Gallo, MD

    Renee Gallo, MD

    2.7(16 reviews)
    1.3 mi

    Rude staff. Rude doctor. LISTEN TO THE REST THE REVIEWS - find a different doctor…read more I constantly had issues with, Laura (the manager) and I should have just found another PC - but I just thought "yeah they're rude, but I can deal with that because I can make appointments relatively fast". A mistake that's now cost me health, money and a lot of time. They didn't submit the proper documentation to my insurance on time - even though I called and asked multiple times - each time I was met with a rude tone, as if "we're not stupid - don't ask us again". Well, my insurance confirmed that the office ignored multiple phone calls and faxes trying to get it covered. They lied and wouldn't even try to help resolve the issue - then calling the company that she works for - they couldn't care less. They "looked into" my issues and found no problems. They wouldn't talk to my insurance or care to look at the evidence - they said "we talked with Dr Gallo's staff and everything was done properly". No, it wasn't and that's why I'm not liable for THEIR referrals - because they wouldn't submit it within the timeframe needed and lied about it. We choose professionals to do things like that because it's a complex deal understanding the processes and policies involved. They don't act professional and it's as if they enjoyed my issues - both Dr Gallo and Laura. I'm going to sue them because it's cost me months of treatment, a financial loss and countless hours of my life - not to mention the stress it's put on me. Run away - don't walk - this office is only interested in your money.

    First let me say, Im an asthmatic so imagin my suprise when this doc recently refused to refill my…read moreasthma meds...and her staff had the nerve to call me and tell me that my most recent request for asthma meds was, "inappropriate". They never even inquired if I was okay.... wow!!! (Patient for more than 5 years) The staff are horribly rude, Renee has been nice and personable at most visits, but she can be rude paticularly when you ask her to work with other practitioners, except those that are her friends of course. She set up a referral with an equally as expensive doc, her friend, who was rude and incensitive! When I decided to go to another doc for a 2nd opinion, her office wouldn't share all of my medical information even though I'd signed the releases, but she shared all my info with her friend. The final straw was when I asked to pick up a copy of my full file and her admin told me nobody at the office could do this until Monday. Im like its just making copies and the staff becomes upset and says, "Ms. I'm working the front desk so I don't have time to do this and I don't deal with medical records..." I stayed with her for years because she really used to be great! She would spend time with patients, her staff were funny and warm. She, ironically now, helped stabilize my asthma and for that I am still grateful. But later when she opened her own practice and she and her staff became rude, inattentive and incensitive, I stayed because I really didn't have any health problems, she was close and i could get in quickly despite the snide comments about my health condition made in front of UA interns! But NO MORE! Im getting a new doctor who will provide asthma medications to asthmatics! She gets 2 stars because they get you in quickly and I know there's a good doctor inside her, though I have not seen the good one since she opened her own practice. Do yourself a favor, look at the google reviews and find another doctor.

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    CareMore Health Clinic

    CareMore Health Clinic

    2.7(7 reviews)
    0.3 mi
    Available by appointment
    Certified professionals

    This office is full of caring and helpful people. I have visited three times, first for an…read moreinduction screening with a young NP, Jeremy Goral. My second visit was with my PCP Tawnya Smith. And two days ago I stopped by after I have been refused a visit at a specialist referred by my PCP at CareMore. How this matter was handled is indicative of the care I have received at CareMore. My medicare insurance is provided by Alignment. This is their first year in Arizona. Consequently, they are not known by name to many of the providers that I encounter. I was referred to an ophthalmologist and when I got there I was told that my insurance was not accepted by them. CareMore was on my way home so I stopped in to find out more. Needless to say, I was not happy. I was riding a bicycle and it was nearly 100 degrees. The office manager sat with me and worked for me for a total of about 40 minutes trying to get to the bottom of the problem. First, she called the ophthalmologist and discovered that indeed my insurance is honored at their office. Next, she discovered that the ophthalmologist had set up the wrong kind of visit for me. That required another phone call. And finally, she called back and made an appointment for me. All of this in the kindest and most considerate way. I have had the same kind of caring experience from my PCP and from the NP who did my induction work. From everything I can see, CareMore is a first-rate office staffed by excellent people who are kind, caring, and motivated.

    Everything at this location is gross. The exam room was filthy. The doctor couldn't see and was an…read morehour late for my appointment. Oh he!!, never again

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    Gross Craig G MD - physicians - Updated June 2026

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