Great service and super quick. I was in and out, in less than two minutes. Went to get a motorcycle key copied, worked perfectly and can't complain for $6. read more

Andrew came to my sister's house to change out the locks because we thought the locks needed different keys and couldn't get a key in the deadbolt lock. It turned out the locks were using all the same key and Andrew sprayed the locks so the keys would go in easier. No charge! Thank you Andrew and Grotts! We will always call you if we need lock service in the future. read more

I wanted to send a big THANK YOU to Grotts Lock Smith! Not only did they come in the middle of a hurricane! They were professional! Courteous! Reasonably Priced! They were awesome! read more

Excellent customer service. Quick to respond and easy to work with- would highly recommend! read more

Luckily Grott had the security key I needed and promptly took care of my needs. Well worth the trip and time.

Location: Off of Pasadena Drive Parking: Small lot in front I went here after having gone to 5 other places to replace a home key. I live in a loft, so the keys aren't "standard". After running all over town (on a Sunday) to try to have copies made, I was directed to Grott Locksmith by three separate people. I finally got fed up and waited it out until the next day. So glad I did. I was amazingly frustrated after visiting so many places without success. I walked in, held the key up, and 3 minutes and $3 later...5 new keys. I can't say that I often will need their services, but if so, would go here first. read more

Great company! Needed a new key to replace lost key on luggage rack. Fast, professional, had on masks, prices were reasonable. Highly recommend! read more

I never had the chance to say why I was calling. She was very rude from the initial " Hello". I called this business 8 times and was hung up on 7 times! They wouldn't give me the name of who owned the business or of the person who answered it 2 times and hung up on me a total of 7 times!!!!! It went to Voice Mail and it was her Voice on the VM!!! The woman was very unprofessional!! Just for starters you should always address yourself because ALL critiques are not complaints!!!! I would have done business with you all Grott Locksmith BUT she definitely prevented that!!! By the way, the woman who did answer and tell me she was the owner. Shame on YOU!!! I found out from research that it's Jim C. !! Troy of Bluegrass Locksmith 859-963-8678. Here I come!!! read more

Absolutely the rudest people I've ever come into contact with. How are they still in business? I suppose their target market is composed of people with no standards for customer service. My visit was in a business capacity, so you can be sure that I will never seek them out in a personal one. Their key-cutting work was quick, I'll grant you that, but it's not worth the bad treatment. I dealt with two people in my 15 minute ordeal, and the second one (responsible for scheduling service calls) SNUCK UP BEHIND ME while I was explaining to the first (who cut the keys) what was needed in the service call. Did the first one stop me? No. He let me get halfway through my schpeel, then peered at me over his glasses and pointed behind me, interrupted me, and said "Tell her." I turned around to find a scowling woman peering over HER glasses, looking exasperated. Our conversation was, to put it mildly, frustrating. If you're looking for an alternate local locksmith, I suggest Burdine on Leestown; I've had nothing but PLEASANT experiences with them over the years! If it's only keys you need and Burdine is too far away, go to Wal-Mart. You'll get better customer service there. read more

These guys have it all - Poor quality work AND rude people! I paid them $40 to rekey my lock. I'm now here for the 3nd time in hopes they can make the lock actually work. Bonus: the counter guy was really surly and unhelpful! read more

I called Grott the Locksmith to inquire about the price and time needed to make and program a spare key for my Honda Accord. I was told the cost for a remote key was $80 and that included programming and that the process would only take 15-20 minutes. I asked the person on the phone to clarify two more times since I had been quoted a price almost double from the dealer. He assured me that the price was correct. Since I lived almost an hour away, I made a special trip to this merchant based on this phone call. I stopped at the Winchester Road location later that afternoon. I told the guy behind the counter that I had called earlier and wanted a key made for my accord and handed him the key. He went to a catalog and told me that they could do a NON-remote key for $125. I told him of my conversation earlier in the day on the phone and just shrugged his shoulders and said that they could not do that. I told him that I was very specific in my questions and he just looked at me and gave me a sarcastic shrug again. He was rude and did not even want to try to help. I told him that they were providing horrible customer service and he just said, "what are you going to do." I grabbed my keys and walked out. read more

Excellent, immediate same day service. I would definitely call Grott for any lock or key needs and be sure to ask for technician David. He was polite, efficient, and knowledgeable plus he cleaned up everything. Good job! read more

Devin Decoteau came out to our office today, and he is FANTASTIC! We have had problems with our lock on our entrance door and now it is Fixed!!! He was very professional & friendly, solved the problem quickly! We at Comfort Heating & Air are SUPER happy! Thanks Devin! read more

I called the other day to see about getting the locked changed on our rental property and was sent to dispatch. The older gentleman said it would be several days and when I expressed surprise he promptly hung up on me. read more

Can't give them enough stars!! Brought in a pair of antique shackles & they made a key by hand in less than 30 minutes! Great store, great guys, excellent service, exceptional people!! Go see these men!!! read more

Called for service on a commercial building. They were rude and unprofessional. Called another locksmith in town who was far more willing to help. read more

Did you get the employee name of who you've been dealing with at Grotts? I work here and can assure you that we do aim to please the customer and are in no way incompetent, perhaps ask for a manager if you have a bad experience and I am sure they woulld rectify the situation. read more