Please do not use megabus unless u can't book a flight or a train. This is the worst experince and…read morelike a nightmare to my family. The bus stopped at Kingston, at first they said only 15 mins then turned into 45 mins delay. And later it's an hour and then 3 hours delay at Kingston. Everyone was so upset and all they said were the next driver is on the way? On the way for 3 hours? Under this hot summer weather, we felt like we are dying, dehydrated. Everyone is angry with their explanation, some people are heading to the concert in Toronto and not be able to get their on time because of their delay. I would never ever go on this bus again. This is the worst service, worst exprience.

The worst bus company, band of thieves, I booked a trip for my 15 years old Son but they didn't…read moreallow him to board into the bus the driver was very rude and impolite with him, when I escalated and requested a refund they have said they don't refund even the return that was after 4 days, they stole 173$ of my money. Never use this bus.

$10 to and from the airport. Best of all the fair is valid for 24 hours after activated. The ticket…read morecan be purchased at the airport station or paid by in cash on the bus. We got on at the station at the airport which is located at arrival (few mins walk from arrival). Signage are clear in pointing or directing where bus stop is located. The bus is never super busy. Best of all there is an area for the luggage. Love it. It is inexpensive and convenient.

The 747 Express Bus is super convenient! If you land at the Pierre-Elliott-Trudeau international…read moreairport and are in need in getting to DT Montreal, look no further! The 747 Express Bus ticket can be purchased by the main ground transportation area - there is also an information desk adjacent, just in case you need to make any inquiries. Purchase the ticket via the ticket vending machine, and exit the airport to where the 747 sign is. The bus is fast and efficient, and there is even wi-fi and racks for your luggage(s). The map clearly labels the different stops, but just like any other city buses, they only stop if there are individuals at the designated bus-stops and/or if someone requests that stop. Make sure you have your map ready or know exactly when to ring to get-off. Highly recommend! +perfect to access DT Montreal +purchase tickets by ground transportation area +free wi-fi on bus +luggage racks

I use the bus services daily, especially the #8 and #88, so that I can go to work. Since then, I…read morehave noticed the lack of care for its customers from the bus drivers. I understand that they have a specific schedule that they must abide by, but that is not an excuse for your employees to drive recklessly. One day, near a bus stop, I was about to leave, when the driver abruptly stopped like he didn't notice the symbol indicating that a passenger wants to exit the vehicle (yes, I know your busses have that hand symbol). That caused me to trip and fall on the floor next to my co-workers who take the same bus as me. I also want to mention for the bus #6, about 3 days ago as of writing this, the driver made an abrupt movement which caused an old woman who just got out of the hospital the day before the incident to fall onto my bag of groceries. Luckily I was there to help and get a seat for her. To conclude, all I want to say is that you have a lot of work to do, and I strongly believe that your bus drivers are in need of a formation. Maybe a reevaluation on their driving capabilities/skills would do some good, don't you think?

The bus 8 going to Boul des Promenades is always late, like super late!!! 2-3mins late is fine but…read more12-15mins late? such a waste of time! If I could only give 0 star, I would!

Absolutely the worst bus experience ever. Rude drivers, appear to be disgruntled and clearly…read moreworking in poor conditions. The stops made no sense, with the promised lunch stop being skipped altogether. Unexpected/ unplanned bus and driver swaps. Passengers are treated like heard sheep. Worst of all is the conditions of the buses. The 1st bus was okay, but the 2nd bus was old, the AC was pretty much broken blowing warm air making the summer trip almost unbearable inside. The seats are uncomfortable, there are no back-pockets in the seats to store anything, and the bottom cushions seem to have metal sticking out making the ride even more miserable. Overall, there are absolutely no circumstances I would ever recommend Trailways unless there are absolutely no other options.

First! Long ride to Montreal…read moreSpotty wifi, outlets galore Good drivers in bad conditions 8 hour road trip, yeah.

Booked a last minute roundtrip MTL-NYC ticket about an hour before finding out extreme weather…read moreconditions in NYC had cancelled my reason for going. I called customer service immediately and after speaking to a customer service agent for over a half hour, was told that the only refund I could be offered on my $200+ ticket was $34.50. A 15% refund on a ticket cancelled during extreme weather conditions isn't customer service; it's excessively punitive and unreasonable. I felt completely stonewalled by the supervisor to whom I spoke. Extremely unsatisfactory.

I am writing this review to share a very troubling experience I had while traveling with Greyhound…read more My mother and I traveled from New York to Montreal on a night bus scheduled to depart at midnight on Tuesday, January 13, 2026. We arrived slightly late at 12:03 a.m., but the bus had not yet departed. Our tickets were quickly checked by an agent, and we were allowed to board the bus without any issue. The driver appeared to be busy dealing with a technical problem and did not pay much attention to passengers boarding. The trip started normally. About five hours later, when we were close to the U.S.-Canada border, the driver decided to check tickets again. At that point, we realized we had made a genuine mistake: our tickets were for Monday, January 12 instead of Tuesday, January 13. We immediately apologized for the mistake. However, the driver responded very aggressively and repeatedly told us to "get out of the bus," refusing to have any discussion. He stepped outside and waited for us to leave. It took me a moment to realize he was serious. I explained that it was around 5 a.m., we were in the middle of nowhere, I had no Wi-Fi or phone service, and I could not reasonably leave my mother stranded in the cold. This behavior showed a complete lack of basic customer service and empathy. The driver then threatened to call the police if we did not get off the bus. I pointed out that our tickets had already been checked before boarding and that this issue should not have been discovered five hours into the trip. At that point, the driver offered to let us continue the journey if we paid him $40 USD in cash ($20 each). We felt forced to accept, as we had no realistic alternative to get home. The money was taken directly by the driver, not through any official Greyhound process. After paying, we were allowed back onto the bus. Another passenger later told me that he had made the same ticket mistake and had been charged $100 USD in cash by the driver before boarding, which the driver also put directly into his pocket. This experience felt like extortion, not customer service. I do not believe it is acceptable--or legal--for a driver to demand cash payments from passengers in order to continue a trip, especially under threats and in unsafe conditions. I am extremely disappointed and concerned by this experience. I hope Greyhound takes this seriously and addresses this type of behavior, as it reflects very poorly on the company.

They didn't treat me well in the customer service aftermath, and I don't know I can push past this…read more I have never been so abused in any customer service situation as much as this, not even Flair was so horrendous. I think I'm still not over it.

Bought a ticket from Montreal airport Waited at bus stop…read morebus didn't show up when I went to orleans express office they told the bus has been charged and the already departed, i called their office to complain they told me we can't do anything , they are urealiabel Never use thier service again we move via rail