Excellent customer service friendly reliable never have any issues on timeread more

I really do not have words to describe the awful customer service. AMEX notified me of a potential…read morefraud alert. Turns out the taxi driver charged my card $1,200 for a six-block taxi ride. When I called to try to get the problem fixed, the customer agent informed me that this was my problem and their was not anything she could do. She informed me to call my credit card company. When I told her they informed me to call them, she said "well, I can't help you." Please do not support this business.

I have used Atlas for man years but mostly in the last 25 days as my mother passed away and I and…read moremy sister had to travel from my home to her apartment. The drivers were always great, but the customer service representatives were rude and not at all helpful. I see that Atlas Taxi has terrible reviews. This is another. I have sent an e mail to the CEO to explain that this needs to be addressed. If you hate you job and clients, quit.

I have used this Taxi company for many, many years because it was reliable. I will never use it…read moreagain. I called for a taxi on April 1st to take me for my first appointment with my first GP. I waited in front of my building for 15 minutes but no taxi arrived. I went back inside and called Atlas and was told that a driver had come but there was no one waiting for a cab. I said sometimes drivers mix up the address with the street by a similar name near me. I was told a driver would arrive very soon so I went back outside to wait. About 5 minutes later, an Atlas taxi zipped by on the other side of my street. I was standing on the sidewalk and waving at him but he never looked to my side of the street. I went back inside my place and called a different Taxi company.

Absolutely horrible experience. Booked taxi 2 days in advance specifically requesting mini van for…read morenumber of people and luggage for trip to airport. Confirmed twice before day of trip. 4am arrival requested and they didn't show at all. When we called they said no vans available so they didn't send anyone. Absolutely horrible service

Absolutely garbage service. They no showed after I confirmed pick up 2 times. Then just stopped…read moreanswering. Uber all the way

been waiting over an hour on an early Monday morning...definitely not peak time ...they stopped…read moreanswering the phone even... what do I do? worst service ever!!!

Took taxi from YUL. Driver seemed nice enough and chatted the whole way, which was fine, albeit a…read morebit annoying as we were tired from the travels. This being said, once we got to our destination, the driver insisted on cash then insisted I gave him a bigger tip to pay for the $15 surcharge they have to pay to the airport. Why is this my problem? Really annoyed and will probably avoid the next time.

Horrible attitude, zero customer service, and very rude language. Driver 740595 almost kicked us…read moreout of the car because our trip is short. This company should not have the word "Bon" in their name.