This story starts and ends with a bat…read more Everyone knows about bats. They're the creatures that hang out in the haunted houses. They're the companion to the pumpkin and witch on the Halloween drawings your kid brings home from school. Superheroes are sometimes modeled after them. They also sometimes wind up in your basement, sleeping in a corner, waiting to surprise you when you go downstairs to put some laundry in the washer. Admittedly, I wasn't even sure what it was at first. I just know it wasn't supposed to be there, and it moved ever so slightly. I called my husband downstairs to see what he thought. Never heard a human being screech that loud, at least not in person. Once we determined it was, in fact, a bat, we were tasked with finding someone to remove said bat, on a Wednesday evening, from our home. Also adding to the fun is the 5-month-old baby in the house. We thought he may be too young for pets. Pest control services don't really have much of a presence on Yelp, which is really too bad, because in my experience, when you have a real problem, it's good to have the best help. Upon looking in the Yellow Pages (yes, that still exists, and yes, we use it), I called numerous pest control services. Mr. Willard of Willard Pest Control was, by far, the nicest one I spoke with on the phone. In fact, he made me laugh. Hard to do when there's a bat hanging out downstairs. He said he would come over within an hour, and he was there within 30 minutes. He was able to get the bat and humanely brought it outside and set it free. He then spent time talking with us about bats (they're completely random and you can't prevent them, other than securing holes) and other pests; all the while, making us laugh and almost forget that we had just interrupted our normal Wednesday night for BAT REMOVAL. He owns and operates his company and has been in business for 33 years. While he was with us, he answered his phone anytime it rang and helped customers/potential customers right away. He was so great and diligent that we decided to hire him to do our general extermination every three months. I feel safe and secure knowing that Mr. Willard will be handling our pest control from now on! His prices are extremely reasonable and he is very fair and knowledgable. Perhaps you will never experience a bat in your house (lucky you), but if you are in the market for an exterminator, I highly recommend Mr. Willard!

Mark came out on a Sunday to take care of a hornets' nest attached to our garage (yikes). It was…read moreall very easy. He arrived when he said he would, did what he said he'd do, charged what he said he'd charge, and didn't try to sell me anything else. Then he called back the next morning to make sure the hornets were still gone. A++

I have used City & Suburbs twice now over the last few years and cannot recommend them enough. Matt…read morerecently serviced my home and was thorough, knowledgeable, and so considerate of my situation. He was prompt in getting back to me and accommodating with my work schedule. His prices are more than reasonable given the invaluable service he performs. Top tier service!

If I could leave no stars, I would do just that. We called repeatedly and emailed repeatedly, but…read morethese "professionals" didn't even have enough integrity or professionalism to get back to us. If they didn't want or need the work, they could and should have gotten back to us to let us know. Just so all potential customers know exactly who you're dealing with...

Haven't used them for pest control but I received great customer service when I stopped in recently…read moreto have a bug identified. I'd found an insect in my cat's bed and was nervous it might be a bed bug although it didn't quite look like photos I saw online. I put it in a jar, brought it into the store and an employee examined it under a microscope. She told me it was just a harmless insect from outside and showed it to me on a large chart. So grateful this saved me thousands of dollars in exterminator fees.

The only reason they don't get one star is because the technician who came to my house was…read morethorough, friendly and always did a good job. I woke up today to steady stream of ants all over my counter near the stove. I called for an appointment on May 4th, and was told that they couldn't come to May 13th. . I know it may be the busy season, and that I'm not the only customer that they are sitting around waiting to serve, but having to wait 9 days seems extreme. I was influenced by the other reviews. The 81 year old woman who owns this place is too old and out of touch with today's business environment. Go elsewhere.

Quick, and knowledgeable! During the pre-consultation, gentlemen, an extremely thorough job to…read moreconfirm the issue was what it was suspected to be. He found the evidence to support the suspicion of what type of wildlife it was, and constructed a plan on safely remove the animal. Highly recommend!!

Brian was so patient, it took 2 hrs to get the bird, that flew into the dryer vent, trapped and out…read moreof the house

Explain the process well, on point and upfront about the cost, time available is quick! Sabrina is…read morealso very responsive to any text messages and questions. The process is simple and smooth. I'm ordering both cockroach and rat extermination.

Square One Pest Solutions was very responsive to my request and showed up quickly. They took care…read moreof the immediate problem - plugging entry points and setting up traps. Because this is a rental property, I decided to hire Square One for quarterly pest control so the tenants don't have to deal with any pests. Square One prices are very fair and the service is excellent.

Company could match the price I was paying to My last exterminator who recently retired. So, I…read morehired them. Getting it sprayed hopefully this week.

My daughter was hearing some critters scurrying around in the ceiling of her upstairs rooms. She…read moresays it was mostly in the morning. I was trying to help her find an exterminator to help. I decided to look on Yelp, because they have helped me find contractors before. I chose Pest Medics because they responded within a hour. They also (responding through text) told me their range of pricing and could come out the next day. I'm assuming Javan is the owner of the company. Him and another worker came within their window of time. They were very cordial to us as they entered. They listened to my daughter explain the issues she was having. They walked through the house (inside and out) inspecting where the critters could be coming in and out of. They finally found one of the entry points near the roof. They explained about the one way gate like thing they put up to let (we think it was squirrels) out, but could not get back in. My daughter was impressed that there was not cruelty to the animals. She just wanted them out of her house. All in all, it took the a total of 45 minutes to complete the job. Not mentioning the price, they charged the top of the range they gave her. There was no paperwork to show what was done. Just a receipt for the job (on her phone) and a 30 day verbal guarantee for the work they had done. This is were the stars started coming off!! About a week had passed and my daughter was still hearing squirrels in the roof. She called Javan and company to come back out because the problem was still there. They made a appointment to come back two days later with a no show and no call. My daughter call them within a half hour left within that window of time they were suppose to have come out. Javan telling her he got tied up with another job and could they reschedule. He knew he was tied up before that phone call. It is to easy to text or call someone. That is so rude, to waste someone's time....looking for you to come. They did reschedule though. The same thing happened again, only this time he called her when there was only a half hour left with in his scheduled window, saying he needed to reschedule. At this point we felt he had her money, so she goes on the back burner. After a few harsh words, he followed up and showed up soon after. They reinspected her property, sealed in some additional entery points. Later, came back to get their cage and seal in the entry points in the roof. Seems like the problem is solved. I don't like giving bad reviews, but they wasted her time twice. They didn't do a bad job, just be warned if you decided to go with Pest Medics.

Two weeks into moving into our new rental, we had a cockroach problem. We contacted a number of…read moreexterminators for quotes and had them come by the house to diagnose the issue. Kevin was the most thorough by far! He moved our kitchen appliances to show us where they may be nesting, and identified potential entry points that needed to be sealed. He did regular treatments and followed up to make sure that our pest problem wasn't recurring. When our bug problem became a mouse problem, he came by immediately with traps. When the mouse got loose in the house, he coached us through how to catch it live on the phone, and came by the next day to check on us. Kevin is extremely punctual and communicative, responding via texts and calls within minutes. His service is worth every dollar. No one wants to need to call an exterminator, but if you do, call Kevin.

I continue to be a loyal customer of People's Pest control. Kevin really cares about what he does…read moreand goes above and beyond to service your home. I am always impressed by his punctuality and thorough assessment. Do not hesitate to reach out to him. You won't be disappointed!!

After 30 years of satisfaction, my previous pest control person retired. I then signed on with one…read moreof the larger chain companies and never knew so many pests existed, their service was ineffective. I found Power Pests here on Yelp and wanted to try a local, smaller company again. I could not be happier with the results! Tom spent an extra amount of time dealing with all the problems that had compounded over two years of bad service. Within days I had absolutely NO ISSUES! The value of the work was so high that I chose to negotiate a higher price then he quoted. That's right; the quality and thoroughness of the work deserved a higher price than quoted on my large home. I look forward to continuing with Tom at Power Pests. I highly recommend Power Pests.

They answered Me right away. Was trying to get Me the same price I had from My old exterminator who…read moreretired. Almost matched the price. But very courteous kept in touch with Me.

Called father and son for a n ant problem.used them 2 years ago and they were great.tjis year they…read moresent someone out he sprayed something out of a can I had to ask for a trap that they left 2 year's ago and he left. he said because of the rain that they could not spray outside that they would be back to do that which I understand.My wife called to see when they would be back to do that and got the rudest person I have ever heard on the phone.telling here I don't know what you want me to do and said forget it that they were not coming back. Not the way to run a business stay away from them.

I called, they scheduled, they arrived on time, and they took care of our hornet nest quickly and…read morewith a friendly, helpful, caring demeanor.

It is so rare to find a company that operates with this much heart, honesty, and professionalism…read more From the moment John stepped inside, we felt in good hands. John came out to treat our termite issue on short notice; he truly went above and beyond what I expected without added cost, and it's clear he truly cares about the people he serves. Elite Pest Control Philadelphia is more than just a service--they are wonderful people who happen to be experts at what they do. If you have any pest issues at all, do yourself a favor and call John at Elite Pest Control Philadelphia. My family and I couldn't be happier. Thank you so much, John! You are truly the best!

We were very happy with this business. Very friendly, polite. Helped solve my problem Will use…read morethem again