Grow Joy is the worst company I have ever purchased plants and I am a landscaper. I have received several orders that arrived dead, they didn't do anything. I emailed no response. Bad company I tried again and the whole ordered arrived dead. I emailed to cancel any orders. No response and sent out anyway. Their phone number is not available anymore. read more

I bought lemon ball sedum.It arrived safely and very healthy. It is currently doing great. It is very beautiful.

I'm willing to give this company a try and order plants even with bad reviews for last year. Last year, due to covid, it was bad for thousand of companies dealing with unprecedented realities. Given the hundreds of good reviews previous to last year would like to order but need a question answered and cannot get my question answered. I've emailed, I've tried calling (number google is wrong) and tried messaging through fb. N reply yet. If someone see this how do we get a question answered so I can order? If I wait any longer for an answer what I want may be sold out. read more

I am disappointed in the number of bad reviews GrowJoy has gotten. Patience is a much required virtue during this never-ending pandemic. I recently ordered a number of mum and ornamental grasses plants. Since the supply chain, including shipping, has been suffering, I excused the fact that there were a couple of leaves dying on my mums. Even the post office has adjusted their delivery times while charging the same exorbitant rates. I have always been happy with GrowJoy and will continue to be. I know they are doing their best! read more

I was skeptical about being able to buy plants online but was pleasantly surprised with how well it worked out. I was blown away by what great customer service this company has! It really makes a difference when a company reaches out to try to make things right when things don't go as planned. I was so pleased with the variety of herbs they carry, especially the Greek basil. All my herbs have been thriving since I repotted them. The only reason this isn't a 5-star review is that I find the website difficult to browse if I'm not sure exactly what I'm looking for. Other than that, I recommend this company if you're looking to order plants online! read more

Horrible customer service. Received my plants and one was DOA. Immediately photographed and contacted the company via their ticket method (and uploaded photo). I was told they were awarding me "points" toward a future purchase instead of a replacement plant sent. Upon investigating, the "points" only paid for the $6 plant and I would still have to pay $14.99 for shipping. They repeatedly refused to send a replacement and said they have limited quantities of plants. However, I was free to re-order that same plant online (and pay the shipping). Filed a BBB complaint and today they finally agreed to refund my money for the dead plant. Would not recommend ordering from this company! read more

8-13-21 UPDATE: I received a refund to my PayPal account YESTERDAY 8-12-21. After trying their new 'happyfox' customer service link failed to work properly, I had given up. I lost well over the $20.35 in valuable time lost with all the numerous attempts at contacting for resolution. Nice to see owner or Ashley (whichever it actually was) responded to my Yelp review. But seriously don't know if I'll ever order again. I'd love to reorder the plants I didn't get, that they were still showing as available in my state but couldn't simply send them. If I ever were to order again, it'll be a small order & I don't like paying shipping as the prices reflect packaging & shipping in the price as far as I'm concerned. So, I don't know if I'll risk $40 to get free shipping. My one unique plant, I ordered & did receive that was $19, is just now starting to look like a $19 plant. I guess that's what happens when you basically received not much more than a seedling. My local nursery (approx. 1 -2 miles away) surprised me this year with some of the same plants I ordered from Grow Joy for a whopping (not exaggerating here) $3 each. They were the same size or larger than Grow Joy's. All healthy. No sale. Regular price. I will be going there 1st in the future. It's best to support local, small businesses, in times like these anyway. No rust, as apparently this one plant I rcvd from Grow Joy is destined to not recover from, & for what I pay GrowJoy for the convenience of not leaving the house.....after this year...not worth it. I'm thankful to at least get a refund. VERY LATE IS BETTER THAN NEVER. I can only imagine how many customers they need to refund & 'make things right' with. It will be their only saving grace. You cannot, despite unfortunate situations & circumstances run your business in the way they did this year. I have owned my own small business for 25 years. I believe in honesty. But I can't imagine continuing to sell more products to other customers & putting others on the back burner, LITERALLY. Don't know how long they've been in business but I surely hope they can survive after this year of misplaced priorities. I know it doesn't seem to be this way as much as it should be these days, but taking care of issues & refunds & good customer service in general is THE BEST THING A BUSINESS OWNER CAN HAVE/DO when things go awry. I see someone just left a 5 star review a few days ago. I wish I could do the same. I felt GrowJoy was a smaller, reputable company worth giving my support. It's clear to see based on other reviews here that I'm not the only customer that found it EXTREMELY FRUSTRATING for GrowJoy to be taking orders & shipping a plant (same exact plant - SAME EXACT STATE) to someone else rather than ship to the person who ordered & paid 1st, saying they were unavailable. Again, misplaced priorities. Added insult to already bad situation. I've never seen a business have an F rating with the BBB. Being a member myself, it takes sheer non responsiveness of the business. I don't know if GrowJoy will ever be eligible to be a BBB member after this year, but I would highly recommend they respond to those reviews & settle those disputes. BBB is still the best place to make a decision as to whether or not to do business with someone or not. GrowJoy needs to consider joining if they want customers to KNOW that they really do care & agree to arbitration to settle disputes. Of course, there shouldn't be any disputes IF YOU RESPOND, INFORM & have decent customer service. read more

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The worst company to deal with.... The worst company to deal with. They took orders, delayed sending plants. One order had a cancelled item on it. The other order was dead. "Customer Service" is only handled through email which they do not answer. They owe me a small amount of money but there is no way to get to them. Indiana requires a fee to file in Small Claims Court which makes it not worth the effort. They send out marketing emails but will not answer their customers. read more

I ordered 7 Giant Belgium Pink Tomato Plants on May 20, 2021, they charged my credit card $43.75. I was notified on May 23, 2021 that they had a crop failure and they would refund my money. As of July 21, 2021, No Refund, I have sent several emails and made several calls with no response. These people should be put in jail! read more

Buyer beware. This used to be my go-to nursery. However, last October I ordered plants for Spring 2021 and I did not get them all. They charged my credit card at the time of order as well. Two plants were "backordered" and two were "canceled". They didn't send me notification - just wrote it on the packing list. The four plants never came and after repeated calls and a message on their website, I finally went to Pay Pal to get my reimbursement. Their plants are great but their customer service is non-existent. read more

This was our first time ordering live plants through the mail, we were skeptical. Our entire order was packed with care, there was zero room in the box for anything to move or get damaged. Their customer service was wonderfully helpful while placing our order. The plants went from Indiana to New York in 2 days via UPS. We would absolutely recommend buying from Garden Harvest Supply. We wound up ordering 4 types of tomatoes, some lettuces, beets, radishes, cukes, cauliflower, beans, strawberries, and a bunch of herbs. All were heirloom / heritage varieties. We are ver excited to put these in the dirt. Order with confidence. Happy planting! read more

GrowJoy - Nurseries & Gardening Near Me - Berne, Indiana

I LOVE GROWJOY!!! They have a wonderful variety of plants that you can shop by zone, soil or light needs, problem areas, by specific pollinators you want to attract, etc.. They are the healthiest plants I have yet to receive through the mail and any exception is immediately addressed. The BEST CUSTOMER SERVICE I'VE EVER EXPERIENCED. Thank You, GROWJOY!!! read more

Do not order from this site! I place my order 2 months ago and it still has not shipped! I have called the Customer Service phone number 5 time over a week and no answer. I have sent emails but only receive the following "We have received your email. Due to an unprecedented number of new orders, all of our Customer Service staff members are filling roles throughout the shipping process to help expedite getting orders out to our customers." This kicker is I still receive at least 2 marketing emails each day. SO IF THEY ARE SO BUSY WHY CAN'T THE MARKETING PERSON HELP FILL THE ORDERS. I instructed they my order be canceled. No response on that one. I like other will be contacting the BBB. DO NOT ORDER FROM THIS SITE! read more

Tiny tomato plants finally arrived--3 months after I placed my order, 1 month after Utah's planting date, and 2 weeks after I complained to the company. I hope I get tomatoes before frost hits... read more

A month ago my order was pending now it's too late to plant. No response to emails and no customer service number. So I filed a complaint with the Indiana AG OFFICE. YOU SHOULD TOO! https://indianaattorneygeneral.secure.force.com/ConsumerComplaintForm read more

I'm updating my review to four stars from one because after a sad and disappointing experience with the arrival of my broken tomato plant, they've come through with a refund finally. It's taken almost two weeks before their response, but they did come through. Thanks GrowJoy! I'll gladly again consider you for possible future purchases depending on how my garden is planned next season. Dave M read more

DO NOT RECOMMEND. I ordered weeks ago and the only communication I've gotten has been when I reach out on their contact form, and even then it's a few days before I get a response, still waiting on a response from my most recent attempt to get any answers. I still haven't heard anything about the plants I ordered. UPDATE 6/15/20: Still have not gotten ANY response from the company. I have called and emailed multiple times at this point. DO NOT PURCHASE FROM THIS COMPANY. read more

the plants are healthy and delivered in good shape. i love GrowJoy. they have a good selection and price. They always answer my questions. They get back to me quickly. Deb read more

I received the plants quickly, they were in very good condition. After having ordered plants by mail for many years, these were the most carefully packaged ones I've ever ordered. I'll use this company again and I recommend them. read more

Everything worked out! Even though my (16!) plants were delayed (just like everything else this year due to COVID), they arrived happy and healthy. I tried to contact the company by phone at one point and it went straight to voicemail. After looking at the negative reviews, I got really worried, but then Joe answered my email and told me they'd arrive this week. Sure enough, they came a couple days later and I was really impressed by the packing technique. read more

GrowJoy - Nurseries & Gardening Near Me - Berne, Indiana

This is a small company with exceptional customer service. I received all plants healthy and well packaged but something in my garden is began to feast on my healthy plants. It's nothing to do with them but they want to help. This is an old fashioned caring company. If for any reason you have an issue, reach out to them and they will fix it. And, like I said, even offer help when it is not their fault. Great company. Excellent customer service. Highly recommend. read more

Simply, I am impressed. Impressed with the quality of the five stonecrop (sedum) plants I received. GrowJoy uses a unique packaging that insures the plants stay upright and sheltered in transit. these little beauties arrived in perfect shape and are growing leaps and bounds. I gave them a drink and planted them right away. since June they are flourishing. most mail order plants go through great stress not these. I would not hesitate to order again. read more

My plants were supposed to ship Feb 15. Instead, I received an email stating that the weather and other issues had delayed shipping, and that my order would ship in 2 weeks. OK - I can deal with that. There was a nasty storm. A two week delay would just give me bigger plants, yes? 2 weeks later, nothing arrived and I received no updates, so I emailed GrowJoy. They gave a different excuse and said my order would ship soon. Soon passed and I received another email indicating again that my order would ship in 1-2 weeks. As this was the third such email, I no longer believed it and responded asking if they would guarantee that. No response. It's pretty clear that these plants aren't sitting in a hot house growing. Instead, they haven't grown the plants yet, or are just getting them started. They were not direct/honest about their issue because they didn't want people to cancel their orders. I am now stuck with whatever happens because I passed up the opportunity to buy heat tolerant tomatoes locally, and local sources are now out of these varieties. It was a HUGE mistake to believe GrowJoy when, on Feb 15, they said my order would ship in 1-2 weeks. Now March 18, still not sure when/if plants will arrive, or what shape they'll be in. Will NEVER try these folks again. read more

I ordered from these people last year when I received my plants in the mail they had Bugs on them eating them alive. The customer service was terrible,no response after no response. Eventually I got a "were sorry" email,with a "good luck too ya" response. So much for satisfaction guaranteed. The guarantee is the football,grow joy is Lucy and I am Charlie Brown,flat on his back. read more

A few years ago I started a veggie garden. At first I grew my own from seeds. Too much work and expensive indoor lighting to get a jump start. Ended up planting too early and everything died. Then I found Grow Joy. I placed my order in January and they knew the right time to ship. I enjoy getting their emails showing me beautiful flowering plants that I otherwise would know nothing about. They let you know if the plant is safe to grow in my zone. They also know how to ship plants in specially designed packaging to protect the plants. They claim to be a small family business but I feel they are very professional and take care of their customers. Keep up the great work. read more

I've been gardening for years and, aside from my local nursery, I've ordered plants from various online stores. This year, I ordered 2 Incrediball Blush Hydrangea to compliment the one I planted last year which is thriving. The plants came in ok shape--rather wilty--but I prepared the bed and planted them anyway. One of them struggled but is doing well, yet the other (planted in between the successful ones) died. You'll note on the top of their site it reads "Satisfaction Guaranteed". Yeah, that's a big fat lie. I contacted GrowJoy about this issue and they refused to take any responsibility for it, blaming weather, my soil and me. Their window for "satisfaction" is within the 24 hours of receipt of their plants. Period. Now, as I've said, I've ordered from other online sources. Any issue I've had with their plants has been true satisfaction. Take photos, get advice, and, if that doesn't work, a refund, credit or replacement. NOT GrowJoy. Nope. Instead a big FU. I like their annuals so I may order from them for that again, but nothing else. It'd be like taking money and flushing it down the toilet. read more

Great customer service. I left a message to see when my order was scheduled to ship. They called me back promptly to let me know when to expect my order. I'm so excited. I'll update again once I've received them. read more

Horrible. Expect dead or nearly dead plants. Will post photos if possible. $25 per plant for Clematis. Will go to Home Depot next time. read more

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Growjoy.com is a great online company for ordering plants. All of the plants I have ordered from them have always been packaged as well as they can so that they don't dry out when shipping. Once planted, they all survived and thriving. I also like their customer service for helping a novice like me on how to plant & take care of my plants. They also have varieties of plants that other companies don't have. They have also notified me of when there was a crop failure and not charged me or even refunded the $$ back to me without me having to do anything. I'm very comfortable & pleased to order online from Growjoy.com. read more

Last year, spring 2020 I ordered from Grow Joy and was pleased with the plants I received and the time in which they delivered. Since they did a good job last year I spent even more money on plants with them this year, BIG MISTAKE. I had ordered in February and in early May, still had not received anything by June 12th so I e-mailed and asked them to cancel my orders since it was getting late in the season. I was very polite in my e-mail letting them know that I liked their service in 2020. No response until June 18th when they told me my order from May shipped on June 14th, still 2 days after I wanted my orders canceled. Received my plants in good health but very small, I'm having doubts they will bloom before first frost. NO direct response to my e-mail and NO mention of the order I had placed and paid for in February. Finally I had to go to Paypal and put in a complaint for not having received my order. One day after Paypal sent them my complaint I get an e-mail from Grow Joy saying we canceled your February order. That was it, NO "we're sorry we couldn't get you your plants", nothing. No mention of when I will receive my money back. I am SO mad right now! Now I have to go back to Paypal and escalate my complaint so I can get my money back. I had hoped to give Grow Joy another chance next year, but not now, never again! read more

To anyone who read my previous 1-star review, I hope you read this one as well. I wish I knew then what I know now. I have ordered live plants online before so I had something to which I could compare this order. I have never seen such attention in packaging and sending live plants. The quality of the packaging materials surpassed any previous experience from other nurseries and greenhouses. The quality of the plants gets a 5-star rating from me. They arrived in perfect condition as if I had purchased them locally. The instructions that were included displayed care and concern for every plant. I cannot give 5 stars simply because of the lack of communication while my order was being delayed. Now, I have a better idea. If each order is packaged as carefully as mine was, finding time to communicate would be difficult. I do hope GrowJoy figures out a way to communicate with its online customers and not compromise quality. read more

Shame on me for not looking at the reviews before ordering a plant from GrowJoy. The plants were advertised to be shipped late in May. Today is June 14 and the website does not show any indications that the plants were ever shipped. Even if they were, which I doubt, they will be late and it's too late to get them from other sources. The voicemail box is full and nobody replies to our questions in the mail. Customer, beware! read more

Placed an order on 5/14/21. Still waiting for any communication. Can't get in touch with anyone on the phone and an email receives an auto reply that states it could take 2-3 weeks to receive a reply. I understand being short staffed, but if this is your business, you do what you need to take care of your customers. Even if it means taking care of communicating with them after hours! I will never do business with them again! read more

This company is stealing from people. They refuse to refund my money by continually pretending that they sent a check which was lost. Now they're trying to get me to reduce my refund by $20 so they can 'cancel' the pretend check. Go to Internet Fraud -- FBI to file charges against this company. fbi.gov/internet scams They have to be shut down, they're thieves. read more

These were the worst plants I have ever purchased. They were 16 days later than promised and looked terrible. At least 4 are totally dead and 2 more are iffy. If you would walk by these at Lowes or Wal-Mart you would laugh and keep on going. If this is how they do business One would do better going with one of the more prominent and visible companies. I tried to cancel my order after they were14 days late but to no avail. Buyers beware. Trying to contact the non existent customer service line was not possible since both phone number mail boxes were too full to take new messages. MW read more

I responded to Tina on 5/4 to please send the correct plants rather than a refund. On 5/6 I received a refund. As of 5/13, Tina hasn't responded to three more e-mails from me asking requesting the correct plants. The issue is not resolved. read more

I bought six plants. Only two survived. I have tried numerous times to get in touch with the company to no avail. Will only now buy from local nurseries as they have much better customer service read more

We ordered multiple orders for a time sensitive garden project for our non profit. Initially, we heard from the Owner "Joe" via email who apologized and referred us to their customer service manager "Ashley". Ashley comes across as overwhelmed and under skilled as she placated us with apologies and promised to ship the missing orders. However, that was two weeks ago and not all of the order have been received and no refund has been processed. We have written multiple polite emails requesting our orders, left polite messages and NOTHING and now the customer service manager will not take our calls. This appears to be a business fraught with problems and on the top of the list is customer service. We will try one last time to reach them, thereafter going to our bank for a reversal of charges and filing a complaint with the Indiana Attorney General. Clearly, they are struggling to serve many customers and the reviews reflect our experience too... we are feeling it. The issues with all the missing plants in people orders and taking peoples money without fulfilling orders is a problem worth consumer protection looking into their practices. Buyers beware! read more

Great online nursery! Very happy with service and purchases and will use GrowJoy again!

I can't tell if this company is really a scam or if they are just horrifically understaffed. But I keep getting promotional emails from them about plants on sale. If they are so understaffed that they can't answer emails, phone calls, or Facebook messages, all of which I've sent them about an incredibly problematic order, then they should stop taking orders for a bit until they can catch up a little. A few things went wrong with my order, but the worst is that they sent me plants that were in terrible shape, with the leaves appearing to be burned and chewed up all around the edges, and not many leaves left anymore. I think they were infested with eelworms, which could have spread in my garden, so I had to throw them out. It's impossible to reach GrowJoy and they haven't responded to the message I sent them a week ago through their website. read more