I like to wait to write my reviews on things that cost a lot and require customer service in the future. I have now known Greg with Gsm for over 3 years now. my pool was finished in spring 2017. prior to my build i had sat in his office for 2 hours going over my wishes and then his team presented me the plans soon after. my pool is 60 feet by 15 feet with a 60 foot infinity edge. It was a huge undertaking and when completed looked magnificent and even featured in a pool magazine. What make things special are problems that were solved after the fact. in one year one pump was defective and broke and i simply called greg and in 2 days a guy came and replaced it. It was still under warranty, but he took care of the hassle with the paperwork and phone calls. next some pool pavers became miss aligned about 2 years later and his team came out and redid them for no charge. It is easy to take money and build something and walk away, but to make sure customers are happy even years later is special. thanks Greg and gsm read more

GSM Builders - a pool with purple lighting - General Contractors Near Me - Fort Lauderdale, Florida

Greg is very unprofessional. I would advise you to be very cautious. ‍‍ He DRUG my project out so long that resulted in me having to fire him. He continuously strung me along for so long that nothing was getting done. As a result I had to hire and pay someone else to complete the job he couldn't finish....bc he continuously refused to give me a end date. He told that he didn't have to give me a schedule at times then he would say he would. My persistence of this caused him to get Very nasty and rude with me. He told me and I quote "I do it when I do it". Is that the type of person you want working for you?? I have all the emails and text messages throughout this process to prove the inconsistent work of this company. Initially he told me it would take 75 days once he started on Oct 11th 2019, after I hired him on Feb. 9 2019. He Dug the hole and shot the cement on dec. 10th. He's been to my house to do plumbing 4 times in 3 months that's it ( and that's how long it took for me to pass plumbing). He told me he has a business and other customers and that I would have to wait in the middle of my project. Never started on my outdoor kitchen always had excuses. When he finally came out to put the columns up after he had them sitting in my front yard for a month killing my grass he still couldn't even complete that. He left my yard in a mess had no respect for my property. After stalling me and forcing me to call the state department on him he shows up pissed and asking for money saying he is ready for decking. At which point said he is leaving until he gets more money and left. I explained to him that I was not giving him any more money until he completed more work. You would have thought he would have gotten at least halfway building a roof on the gazebo. Then I get a text from him stating that if he didn't get a check now or in the am he would take his guys off the job. He said he was ready for decking which he clearly is not looking at the attached photos. He wanted 90% of the money for 30% of the work. On this same day he used profanity at my wife on the phone. She was only asking if we had ever been delinquent with payment which he acknowledges we hadn't and proceeded to say I was stupid which didn't have anything to do with our situation. Also another thing in the middle of the project he tells me I need to move my ac unit over bc pool equipment won't fit in the space another stalling tactic. After working on my pool and gazebo for months (which he never put up the gazebo up). No pool equipment nothing. He will try and tell you I'm in breach of a contract, but when a person has only done 30% of the job and then try and say he is ready for decking and it is not even close to being done that's a problem. Overall he is not a trust worthy person to work with and I would seriously recommend you looking at all reviews on his company. I only wanted to complete my project but he made it impossible given his lack of work ethic! read more

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Stay far away from GSM Builders and Greg / Gregory McIntosh. I hired him to build a pool and landscape our yard as I was amazed by his previous work pictures on his website. Much to my dismay I found out the pictures on his website were stolen and it was not his work. My pool looks nothing like we were going for, it was not done in time, and Greg is extremely hard to work with. Greg has a complex to him and is extremely cocky. I was doing a full renovation on the house at the time and he argued and fought with every one of my other contractors. When I expressed my displeasure with him and his work he mocked me and responded 'LMFAO'. I have had to pay a significant amount of money to fix issues that arose from his work. He misplaced sprinklers, installed the wrong water meter, and did not pull permits for certain work I have been told. The color of my pool is far off from what we were going for, our hot tub takes 12+ hours to heat up, and one of the lights in the pool is broken. He didn't explain how to use equipment just said to download a few apps. He also did not pick up the extra pavers from my house after paying him $140,000+ for the job. He stole many of his pictures from a company called AAA Custom Pools and Signature Pools. If you look at an archived version of his website( https://web.archive.org/web/20161203100832/http://www.gsmbuilders.com/photo-gallery/ ) you will notice the great majority of those pools are on AAA's or Signatures website. After I reached out to both companies he threatened to sue me. Fortunately, I know the laws and my rights and he quickly receded and offered to settle with me. I insisted he remove any stolen pictures from his website and requested a clause in the settlement that nullified the agreement if he posted any stolen pictures in the future which he refused. Greg is a fraud and a complete liar, still to this day he has pictures of work he did not do on his website. Pool contractors are a dime and a dozen in South Florida. Don't make the same mistake I did and do more research when hiring a contractor. read more

GSM builders completed a rather large project for us in the amount over 200k and it came out stunning! It's a large lap pool with an infinity edge and hot tub. I would highly recommend Greg and his company. They were very knowledgeable through out the project. They went over all details and aspects of the equipment and automation and even showed us how to maintain the pool and what we should expect. I highly recommend them as they are very knowledgeable Project took 6 months. We are very happy! read more

Don't bother calling these people. They cancelled my appointment because my budget wasn't big enough for them. Unless you have tens of thousands of dollars they don't want your business. They were very condescending. read more

DO NOT HIRE EVER! Greg is possibly the most difficult, unprofessional and combative contractor anyone could hire. I am chosing to remain anonymous for fear of retaliation due to his overly aggressive nature. The work he was hired too do was not only subpar, but it was way over budget and took MANY months over the initial schedule to complete. He is a dishonest businessman and should have his license revoked. I do not recommend this person to my worst enemy. Save yourself the time and angst with this one. These positive reviews have to be fake!!!!!!!! Just awful. If I could give negative stars I would. I was prompted to write this after running into someone else who hired him and was having a beyond terrible experience with him as well. Hopefully this saves others from going through what I had to experience. You have been warned. read more

I had GSM Builders renovate my home in South Florida. The new impact windows are awesome. Especially for the bad weather (hurricanes) that have been ruining my house in years past. The doors they installed were also top notch and cheaper than the first people I contacted! read more

Had almost the identical experience as Jonathon C!!!!! Wow. Greg is very difficult to work with, the job took much MUCH longer than it should have, and the way he speaks to his customers is unacceptable. Do NOT use this company. You will regret it from day one. There are plenty of other reputable contractors out there. GSM builders is a terrible company to deal with. Buyer beware, and shop somewhere else. read more

GSM Did a great job on our new pool. The design is stunning! The water feature is amazing!. The owner Greg was onsite throughout the whole project and every process. There were times the inspector passed things and Greg didn't Particularly like it and they fixed or re did parts to make it absolutely perfect! They take pride in their work and it shows. They did a great job and in a timely manor. I would recommend Greg and GSM Builders for your project! read more

I would recommend GSM Builders. They built a complete backyard project including a pool/spa, water features, outdoor kitchen and pergola. All came out as expected and we are very happy and would recommend Greg and GSM. We liked the fact that it is his licenses and his company. Something you do not find in South Florida very often. Project came out great!! read more

GSM Builders is the worst that can happen to your backyard renovation product. Nearly 19 months this company has been struggling to finish our pool and pavers around. At first it was only time it was upsetting us, later horrible attitude of the owners Greg. On questions when he is coming to finish we would get replies: "when we are done with other customers, you are not our only customer; he used F... word multiple times. Also no replies were his favorite thing to do. After the attitude came in extra costs: we were told to proceed with work they need 1. 6K to put retaining wall because they built the pool way too high compare to the ground. 2. Extra pay to bring electrical from the inside to outside electrical pool panel extra cost too. 3 to relocate sewer line or equipment would go on top of it. We were told about that right before equipment to be installed, just to delay process even more. After extra costs and finally finishing the pool, came in problems with finished pool. Until last second we were hoping that things will be fixed but it is not happening. 1. Firstly Pavers on back porch were put in on top of the old brick pavers and now color new pavers. GSM told us that our contract did not include removing pavers. May be it is not specified but finished product needs to look good. Now we have to pay to remover new paver, old paver and lay it again. It should have been done right first time around even if it is extra cost. 2. At signing contract we were told we will have everything automatic so we can turn on and off from the phone all pool applications. As appears, we need to buy and install extra valves to make it work...:) 3. Heater has been leaking some water from day 1. GSM kept saying it is condensation. We finally called warranty. Warranty Company came out and told us it was not set up correctly. 4. Plaster in the spa is horrible, so rough you can barely sit in it. 5. Lastly GSM left without explaining anything about the pool or equipment, now saying they do not have access to our system via aqualink while we have not changed anything in set up. Regardless how is that connected to explaining us about equipment? The owner is the master of excuses, I am sure he will write a big letter here explaining what happened, making up things like we did not pay that is why delays, or he goes by the contract when we ask to fix ugly pavers. Excuses, excuses that is the only thing he is good at. Regarding payment, the only payment we did not pay on request, the same day is last 10% deposit. We were so scared we will never see gsm again after payment. After couple days of asking to show us some proceeding in work before last payment, we had to pay every last penny of the contract anyway two month before final inspection passed. The owner basically threatened to not proceed until he gets all the money. We never thought that any contractor can be this bad!!! read more

Gsm Builders just finished our new pool and spa! My husband and I are extremely pleased with the work and professionalism with Gsm builders. We had some questions and concerns and they were taken care of right away. From start to finish the owner was on site. Our new pool looks beautiful and we will be enjoying it for years to come. The water features are awesome as well! Thank you Gsm Builders. read more