Very professional and knowledgeable! Ruth and Mark are amazing! It's been a long time since I've…read morefelt I could trust a mechanic and I completely trust them. Will definitely recommend and use again!

Great place to get your car serviced!…read more Brenda and her crew (John and Ted) do an excellent job. They won't rip you off for service you don't need and will let you know if a problem could soon arise (like 'need tires soon').

great garage great people same day inspection can't beat the service and the turn around timeread more

I called and asked him about a vehicle he worked on he became belligerent, ignorant, disrespectful…read moreall from asking him questions. He then yelled and said to me come down to my shop and see me !!!! Wow that's good customer service. If you go there and expect good service I wish you the best of luck

We've now taken both our cars here on several occasions, and have always been more than satisfied…read more Friendly, helpful, and great about explaining what they'll be doing and how much it's likely to cost. Exactly what I've always looked for in a mechanic.

Fast, friendly, smart, and looking out for the customer. Just when I thought there weren't any…read morehonest mechanics out there, I find these guys. Highly recommended!

We found a great car and sat down to talk with Tom. He worked up a deal I couldn't even negotiate…read more The asking price was fair - and clearly priced to sell - they gave us a great value for our trade, and the whole process was hassle free. I seriously can not stress enough how easy it was to buy a car from Nye. After dealing with Lancaster Toyota over the weekend, and getting nowhere, it was refreshing to work with Nye and Tom.

I definitely recommend Nye Motors if you need a car or truck. I had a great experience with them…read morefrom the moment I called on the phone until I drove off the lot with my new truck. I worked with Brian, and he was a great sales person. He was knowledgeable, polite, respectful, and knew a lot about the vehicle I came to see. And most importantly, he put ZERO pressure on me. The whole staff was actually cool. Pretty much like buying a car from a bunch of guys you'd hang out with. I never felt like anyone was trying to put one over on me. And the process was really fast, with no surprises. Best of all, the used truck I bought was in extremely good condition. And it was reasonably priced! They obviously don't put just anything on their lot. There were a bunch of good options. I'd say they definitely have pride in their dealership. The showroom was set up very well too. Very clean and comfortable. Even free coffee and a candy station! If you like that kind of thing...which I do. If you need a car or truck, put these guys on your list!

I just recently changed my mechanic to Ken Doll's and I could not be happier…read more 1. The dogs on premise are amazing. 2. A female mechanic??! Yes!!! 3. Solid work at a reasonable price point. 4. Did I mention the dogs?? Seriously though...we have had two positive car service appointment and we will definitely be going back.

My Young grandchildren who were new parents forgot to re-register their vehicle. Driving around to…read moresoothe colicky baby. Pulled over, given a citation, as was warranted. Car towed to this garage. after many attempt to deal with the owner/operating, to get vehicle back. The garage will not in writing give total of charges, denied access to car to remove baby items to keep the infant safe. now just wants the title to the car, clearly taking advantage if young new parents, and unrealistic. i wound think twice before trusting someone so dishearten, cold and money hungry.

It's now been over 2 decades that I've been using Gilbert's and I would still highly recommend…read morethem. They've never been rude or condescending. In fact, they have gone out of their way to help me when my car left me sit in Mount Joy. As long as I live in Lancaster County they will be my go to for any issues I have with any of my vehicles. If you treat them with respect, which I doubt those negative reviewers did, they will reciprocate.

5 star service every day all the way. I've been going there for years and always received respect…read moreand good pricing. Just give them a chance, they are willing to help you out. Tim and Tom have many years of experiences working on automotives and they will use their expertise to get you down the road safely. Thank you for so many years of kind and great service.

Fast service, and they don't try to oversell you on things you don't need. I came in for a standard…read moreinspection, oil change, and tire rotation, and reported that I had a noise in one wheel, and that my brake pedal would shake a little bit when they got hot. They checked everything, nothing was wrong with the wheel, rotors, brakes, nothing. I thought there was an issue so they could have easily charged me to have my rotors and brake pads replaced and I wouldn't have questioned it, but they didn't. The service was quick, as soon as your in for your appointment they almost immediately pull your car back. The wait was not too long and they have a great waiting area with a self checkout snack counter! My only issue was that when they had addressed that issue of the noise I heard (choppy tires) they had moved the tire that did that to a wheel they thought would be less bothersome but it had made it significantly worse. It's no longer a big deal as they have worn down further to a more uniformed surface, but for the month or so it was louder than ever was quite annoying. Nothing that hindered my ability to drive it safely and it wasn't worth my time to get it checked out again, but regardless could have been better. (I wouldn't blame it on them as the solution of moving the tire was of standard procedure of tire rotations, and they would have no way of knowing that it'd end up being louder. Absolutely no negligence involved with that it was simply an inconvenience.

SCAMMERS! Every time I go there they tell me something is wrong with my car that is not. They…read morealways try to get me to spend more money. I sat and waited for my car and listened to them try and scam other people! I had my oil changed and went on vacation and came back and it was leaking everywhere. According to them, the tech said there was no gasket on the drain plug when they changed it; yet, it never leaked before I took it there. Why wouldn't they have said something at the time instead of allowing oil to leak everywhere? They fixed it without charge BUT now tried to tell me that my battery was dead after they just checked it a week ago and it was fine. They also said my check engine light was on and when I drove it after refusing to have them replace my battery there was no light and nothing else was wrong with my car. I never had an issue with my battery and have yet to still have an issue with my battery since.