I am not referencing this branch but PNC as a company, poor customer service, I have tried calling…read morecustomer service 6 times only to be hung up one or dealing with incompetent reps. Online chat is laughable, even the bot doesn't understand simple request. I have spent approximately 2 days and probably a total of 4 hours being on hold, waiting for a response all over $30! I am amazed by the lack of customer service, incompetency and overall disregard for the customer. Don't waste your time with PNC, I'm taking my business else where!

The staff here is amazing! Very friendly, personable and helpful. They were also very efficient…read more Even though the line was a bit long, they had people in-and-out in no time! Great branch!

I HATE this bank! The worst banking experience I have ever experienced. The mortgage loan…read moredepartment probably should be investigate for their shady business practice!

I love the drive thru tellers at the Taylor road location. They always seem so personal and have a…read moresmile on their face every time I stop by.

I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

Keona was so very helpful to me very intelligent Great experience mrs, Harris. Speak to her about…read moreyou loan today thanks so kindly

I had a great time today In the store Keona and Kiki was very helpful as always . If any one is…read morelooking for a title pawn this is a great store to cone too

The entire staff at the branch is very friendly. I stopped in with a few questions. The branch…read moremanager was covering the teller's desk. She took time to show me how to use the mobile app, and answered some general questions about my account since I am a new customer. I'm very happy with this bank and the service Jolleen Brown gave me.

What's on my mind is Compass Bank being such an awesome awesome Bank to bank with. The customer…read moreservice is phenomenal at any branch that you go to in this city. I just went in to conduct a mirror deposit and as soon as I walked in the lady at the desk welcome me to the inside and the teller was pleasant and swift and as I was leaving another lady instead of just sitting there at the desk as she had no customer she got up and said let me get the door for you! And she held the door for me as I was on the way out. I gave her a big fat compliment but I also wanted to let it be known that if you are looking for a bank for great customer service and convenience Bank with #Compass Bank

I LOVE my agent Jan Carpenter. She has been great and has been a great resource to me and a…read morefinancial partner looking out for me. I have been with her for at least 5 years and she is the best STATE FARM agent I have ever had! I highly recommend her.

Liz Talbot is amazing. Starke has always taken care of my family and we will stay with them for our…read moreauto and home insurance.

Starke Insurance Agency does a great job meeting my insurance needs. The pricing is competitive and…read morethe service is great!

Employee was great. Had a great conversation and the general manager chyna was awesome. Will…read morerecommend others to come and check them out. Great business. Good staff. Good location.