I had a wonderful experience with Brittany Henley. She was courteous, kind, knowledgeable and very…read morehelpful. Thank you, Brittany, I really appreciate your help. F. Ashley

First, I must commend ASE for opening an office in Prattville. It's much more convenient than…read moredriving to the Millbrook location. With that being said, I must express my thoughts regarding the office personnel at this. Christian, Molly, Rachel and Veronica are absolutely AWESOME...they are professional, courteous and always wiling to assist. I noticed on high volumes days when they are shorthanded dues to someone being at lunch or out of the office, their attitudes are still, customers FIRST. They continue to stay on point addressing the customers concerns and do this without complaining. Just recently, Jeanette began working at this location on occasions, and I must say, she is a perfect fit and complement the other employees possessing the same attributes. The only downfall at this location in my opinion are the kiosk machines, which seem to be inoperable more often than not. This creates a problem, especially on high volumes days when customers are attempting to utilize the kiosks and they are not working. As a result, office personnel have to stop and address those customers concerns, thus creating a further backlog. Customers then become irate, impatience and start complaining or just leave. I understand the objective of utilizing the kiosks are to make things more efficient, which is great when they are working properly. But when they are not, they are nothing more than a useless piece of machinery. Now it appears customers are being forced to use the kiosks when your organization have not figured out how to keep them in operation. As for me, I rather interact with people opposed to machines. The aforementioned personnel are certainly an asset to your organization and should be commended for their commitment to customer service. I say to them, keep up the good work!!! It is certainly being noticed and very much appreciated.

I LOVE my agent Jan Carpenter. She has been great and has been a great resource to me and a…read morefinancial partner looking out for me. I have been with her for at least 5 years and she is the best STATE FARM agent I have ever had! I highly recommend her.

My experience as a walk-in was great. Moving here from NJ, the agent compared my coverage to…read moreAlabama's. No high pressure sales. Several quotes were shown comparing different coverage levels and costs so I could choose what was best for me. I received excellent personalized service. Highly recommend, everyone was welcoming, friendly, and knowledgeable.

Mandi Fortner and her staff exemplifies what customer service SHOULD look like. Especially in an…read moresuch an already stressful time. They took immediate action and took care of everything! I literally can't say one negative remark. From the time Misty ( Sweetest and most professional ever) answers your call, you can expect prompt and courteous service! ** Absolutely recommend Mandi and her staff for all of your insurance needs!

I freaking love her great customer service and made the whole experience comfortable and fun…read more Highly recommended. Wish all my calls were this easy

I've been a customer of Tyna Carter for many, many years. Over the years staff has changed but the…read morecustomer care remains the same. Yesterday, I met with Quwan'ya Howze. When I went into the office, I was kind of upset. Quwan'ya spoke to me very softly and made me laugh (no makes me laugh when I'm upset). He was attentive to my needs and request. He made sure to provide me with the best option available. Thanks to Tyna Carter, Quwan'ya Howze, and team.

Great service and pricing!! Made the switch from USAA with home and auto. Thanks again Christy!read more

I had been with USAA for 17 years and have always thought it was great, never had any complaints. I…read morewas paying for 2 cars and homeowners insurance which was about 85.00 twice a month. I reached out to Katie about my interest in State farm. I would say within 5 minutes she had everything typed up and ready for me, lined out easy to understand and saving me over $800 a year. It was the easiest thing I've ever had to do I was literally sitting at a doctor's appointment waiting and by the time I finished my appointment she had me already set me up with insurance cards, then sent a letter to my previous insurance provider to cancel. I cannot express how easy it was to do this and how much I wish I would have done it sooner instead of just throwing away thousands of dollars every year on something that was only subpar. Thank you to Katie and your hard work I highly recommend you reach out to her or a State farm agent today. Don't Wait like I did, get on it and see what they can do for you today.