The positive...They came out on the same day, In the time frame promised. Con: Technician was not…read morethe best, he was not able to resolve the issue nor did we like his demeanor. We felt as if he didn't really care. However, the owner did refund our money since they weren't able to make it right.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

Christopher came to my home the day after I called his company. He text me live messages regarding…read morewhen he would arrive. He quickly assessed my garage refrigerator and gave me an estimate. Lucky for me he had the parts in his van. Prior to leaving Christopher verified that this 25 year old frig was working. Christopher was efficient, professional, friendly and knowledgeable. I will definitely use Christopher again should an appliance need a service call.

Didn't use them, I called for service on a Samsung refrigerator. they referred me back to Samsung…read more They were "professionally friendly" on the phone

Don't go to this guy he doesn't know what he's doing. He'll try to troubleshoot your appliance and…read morewill misdiagnose it and also he is extremely lazy he probably got into this field because of necessity not skills no one wanted to hire him, he's a scam. Call him and have him work you'll see what I'm talking about.

Identified the problem and replaced the necessary part. Reasonable price and great service.read more

I would give more stars if possible, we have used Chris for several appliance repairs. He is always…read morereliable and does an outstanding job! He has given us guidance to save the lives of our appliances as well as how to care for them. He is such an articulate young man with a wealth of knowledge about all types of home appliances. His fees are reasonable, and work is timely and efficient. I highly recommend Chris and C and I Appliance Repair.

KUDOS TO MR. CHRISTOPHER JOURNET AT C & I APPLIANCE REPAIR INC. (863.999.1044) -- not just…read morecompetent and courteous, but also honest and very helpful in solving our refrigerator problem! Here's why. ~ Our refrigerator didn't seem to function properly, so we went online for a recommended refrigerator repair person. ~ Chris was highly recommended by several respondents -- with no negative comments. ~ So, we called Chris on Saturday, expecting only to leave a message for him to come to our home on Monday. ~ SIGNIFICANTLY, Instead, despite it being the weekend, Chris answered the phone right away. He offered to come to our home on Sunday, the next day! ~ Upon arriving at our home and assessing our refrigerator, he said he could repair it, but, before doing any repair work, HE RECOMMENDED THAT WE BUY A NEW REFRIGERATOR. ~ Why? Because he said that (1) our refrigerator repair would be expensive, (2) would likely not be a long-lasting repair due to the nature of the problem, and (3) he didn't have the specialty part in stock, but he could recommend another, larger (and more expensive!) company which did have the specialty part in stock. ~ So, instead of repair, we decided to follow Chris's recommendation and buy a new refrigerator that same day. ~ SIGNIFICANTLY, Chris recommended several refrigerator brand names with minimal repair problems (and mentioned other brands to potentially avoid due to more frequent repairs). He also advised purchasing an extended warranty for repair. ~ MORE SIGNIFICANTLY, he said that, when we go to Lowe's, we could call him with the brand, model, and serial number to see if the refrigerator that we chose was one that he would recommend. ~ So, after online research, we went to Lowe's in Lake Wales, selected the refrigerator that we wanted, and texted the model info to Chris. ~ SIGNIFICANTLY, within minutes, Chris texted back saying that the model we wanted would be a good buy, as far as repair quality goes. ~ Hooray! ~ And Hooray For Chris's help!

Our washer had a leak in the drain hose. We were able to call and get a same day appointment!…read moreOur stackable washer & dryer are in a really tight spot. Joe was great and found the issue with the washer, along with a bad electrical cord on the dryer. Saved us from a potential fire.

All I needed was a suspension rod kit for the washer cost $425. These people are. crooks never…read morerefer or recommend !

I'm impressed by Anton's very thorough approach, broad knowledge, clean / precise work, and…read morereasonable prices. He's a very pleasant, honest, and capable worker and is my first choice to repair or service any of my appliances. Highly recommend!!!

Addressed my issue with the vent.the repairman was thorough and corrected another issue with the…read morevent duct. Instructed me on the safe and cleaning of the vent to maintain its correct operation.

Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.