Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.

Christopher came to my home the day after I called his company. He text me live messages regarding…read morewhen he would arrive. He quickly assessed my garage refrigerator and gave me an estimate. Lucky for me he had the parts in his van. Prior to leaving Christopher verified that this 25 year old frig was working. Christopher was efficient, professional, friendly and knowledgeable. I will definitely use Christopher again should an appliance need a service call.

Didn't use them, I called for service on a Samsung refrigerator. they referred me back to Samsung…read more They were "professionally friendly" on the phone

Don't go to this guy he doesn't know what he's doing. He'll try to troubleshoot your appliance and…read morewill misdiagnose it and also he is extremely lazy he probably got into this field because of necessity not skills no one wanted to hire him, he's a scam. Call him and have him work you'll see what I'm talking about.

Identified the problem and replaced the necessary part. Reasonable price and great service.read more

They installed my dishwasher and did a great job. But I like most is that they took the old one.read more

Arrived during the hours stated in the appointment. I had the needed part and spent time replacing…read moreit and cleaning lint. The dryer was running hot, and I could dry my soggy clothes. Would recommend! Sam was very professional and pleasant!

I'm impressed by Anton's very thorough approach, broad knowledge, clean / precise work, and…read morereasonable prices. He's a very pleasant, honest, and capable worker and is my first choice to repair or service any of my appliances. Highly recommend!!!

Addressed my issue with the vent.the repairman was thorough and corrected another issue with the…read morevent duct. Instructed me on the safe and cleaning of the vent to maintain its correct operation.

We've had our appliances repaired by Rodney for several years now and every time, he's the best…read more Always follows through, updates you, good prices, and friendly. What more can you ask for?!

Had him come out to check my oven because it wasn't lighting up. He diagnosed the problem and fixed…read moreit in under an hour. Professional service and great price. I highly recommend!

I needed my Samsung dryer repaired and someone came out on Monday after i contacted them on Sunday…read more The repairman, Alex, was very friendly and competent. He didn't have the right size drum belt on the truck so it had to be ordered. Alex came today, Wednesday, and completed the job in a jiffy. I cant recommend this company highly enough! Lu

They call me every now and then asking me to remove my review because low numbers hurt their…read moreoverall rating. Their tech fixed my washing machine but made my icemaker worse. I requested they send him back out to restore it to its prior working condition where it was simply an annoyance, not totally useless. That was the last I ever heard from them.

The irony: I live in the area and I wanted to support someone local - to my neighborhood... well I…read moregot really punished for trying this way - note that I had the option to go with the geek squad. So an old double oven went out on me, and the tech came by and get this: was there for two minutes - I swear! did not check any breakers, did not even open the over, just looked at it and then said - yeah, it's broken. Typed in his tablet for two minutes - came back, and said - nope we can't find any parts for this model because it is too old - please note that I specifically specified that this model was about 18 years old BEFORE I set the appointment and they assured me that this would NOT be an issue... Fast forward 30 more seconds, and the tech goes like this (and I am NOT kidding): nothing can be done, it will be $169 for the service call - let me restate... he did not even open the over door - let alone take out his multi-meter and check any of the circuit boards. I asked to talk the manager/owner who yeap: laughed at me, and stated they were highly trained techs and that costs money. So $169 for having a tech come by and do absolutely NOTHING, I mean nothing!!!! zero, nada, niente, zilch! did NOT even open the oven door. Now YOU are warned - this is not the good will a reputable company tries to set... this company is now stained with the image of incompetence - to think that what started it all is my desire to help out a local business... I am still in disbelief, but you can avoid my experience - steer clear! Note: Response by owner states that "appliance cannot be troubleshoot from office.." yeah, add "inability to read" to the list - I stated several times, that the tech came by to the house, but did nothing - I would agree that you cannot trouble shoot by just looking at an appliance - which I may add was the only thing the tech did right. Also, I called the office and asked to speak with the manager several times, and he is the one that laughed at me and blew me off! Bonus round - I never got a receipt, I called three times, and asked for the receipt, and they just never sent it to me - and yes... I did check the spam box - these folks are a scam! So let's recap: What they said: "Please feel free to reach out to the office again." My Response: Why? I reached out three times, and you laughed and blew me off - by the way - where is my receipt, I asked for it THREE times What they said: " There is not a way to tell from the office what is wrong with your appliance, hence it cannot be determined what part you need or if it is still available until a technician assesses it." My Response: Did you NOT read what I posted? Your technician did come by, he was in the house, spent 30 seconds looking at it, did not even open the oven door, spent 4 minutes on his tablet, told me it could not be fixed - charged me $169 - geez you see, read before you reply - he WAS in the house - did NOT do anything - charged me $169. Yes, and according to you he did assess it "just by looking at it via psychic powers - as he did NOT even open the oven door! What they said: "Appliances that are 18 years old are routinely repaired." My Response: All evidence to the contrary, NOT in this case! At least I am being courteous enough to protect the identity of your not-so-expert and according to you highly trained technician. And you Mr. Owner, I called you three times, and you ridiculed me and did not care to work with me... so why now?

From the owner: Since 1996, Mr. Appliance® has been your proud partner for speedy home and business appliance…read morerepair throughout North America. Our service professionals are here to serve all your residential or commercial washer and dryer repair, oven repair, fridge repair and all other appliance repair needs. When you work with Mr. Appliance of Wesley Chapel you can trust that our expert technicians will take pride in the cleanliness of their work, going so far as to bring a doormat to your home and wear protective shoe coverings before entering. We provide upfront, clear pricing, and never charge by the hour. We diagnose your repair in person and always provide on-time service and guaranteed work.