Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.

I needed my Samsung dryer repaired and someone came out on Monday after i contacted them on Sunday…read more The repairman, Alex, was very friendly and competent. He didn't have the right size drum belt on the truck so it had to be ordered. Alex came today, Wednesday, and completed the job in a jiffy. I cant recommend this company highly enough! Lu

They call me every now and then asking me to remove my review because low numbers hurt their…read moreoverall rating. Their tech fixed my washing machine but made my icemaker worse. I requested they send him back out to restore it to its prior working condition where it was simply an annoyance, not totally useless. That was the last I ever heard from them.

They were quick, courteous, and took time to explain issues. I would use them again if I have…read moreother appliance issues

Wow. Absolutely the BEST experience with any type of repair person ever. And company. Easy and…read moreinsanely quick appointment time (called Friay at 4, had someone here Monday at 10am). Very easy and efficient communication via text (which I much preferred over calling). Serge U was incredible to work with. Gave me a 30 min heads up (and was ON TIME for both the appointment time set on Friday and the follow-up communicated time of arrival this morning). He diagnosed the issue in 30 mins and left and came back in under an hour (JUST WOW) with a brand new ice maker bc they happened to have 2 in stock. He was in and out with everything fixed and ice starting to be made...in 30 mins. Wow. Wow. Wow. And friendly to me and my giant fluff (dog). Can't give enough stars and thumbs up.

Don't go to this guy he doesn't know what he's doing. He'll try to troubleshoot your appliance and…read morewill misdiagnose it and also he is extremely lazy he probably got into this field because of necessity not skills no one wanted to hire him, he's a scam. Call him and have him work you'll see what I'm talking about.

Identified the problem and replaced the necessary part. Reasonable price and great service.read more

Christopher came to my home the day after I called his company. He text me live messages regarding…read morewhen he would arrive. He quickly assessed my garage refrigerator and gave me an estimate. Lucky for me he had the parts in his van. Prior to leaving Christopher verified that this 25 year old frig was working. Christopher was efficient, professional, friendly and knowledgeable. I will definitely use Christopher again should an appliance need a service call.

Didn't use them, I called for service on a Samsung refrigerator. they referred me back to Samsung…read more They were "professionally friendly" on the phone

Mark returned & offered to put in a new drain pump free of charge. He opened up the machine & found…read morethat one of the wires to the existing pump was compromised. After fixing the wiring, he ran full diagnostics on the machine, including several cycles where it would have to fill & drain. The pump performed properly, and the drainage problem was fixed. We appreciate Mark's professionalism in rectifying the problem in such a timely manner.

Came in and left just as fast as he could. I think he thought I didn't have money to pay for the…read morerepair. Before evaluating he told me to get a new washer. It is a brand new washer. Then he back peddled and started talking about Fees.No that's ok we will get someone on the job who actually wants the work!

Matt's Appliances were very helpful since our washing machine was broken. I put too many towels in…read morethe machine, which I've honestly never done before. I could tell it was broken somehow because it sounded like several bowling balls rolling around on the drain and spin cycle. It was horribly loud. I found Matt's Appliance in my neighborhood FB as a great recommendation and I definitely agree. I called them and let them know what was going on. They let me know that Matt would call me back and since I'd given the make and model he would see if self diagnosing on the phone was possible. This is something I was uneasy with, but I went through with it. Turns out it was the suspension rods which hold the washer tub. He helped us obtain the part numbers and gave us a price, but said we could shop elsewhere to compare prices, and watch you tube to install it and sent us an example of it. If we we couldnt do it, he would provide us he would install it with along an installation fee to do it. We were so happy we could do it ourselves based on his guidance. Our out of pocket was simply the parts which I ordered through Sears Parts Direct Online. Installation for the back suspension rods were a bit tricky, but we did it and my washer is back to working just fine.

(I'm NOT in San Fran, Ca. - I'm in Tampa Bay Region, Florida - No VPN so who knows why San Fran…read moreappears) HIRE THIS REPAIR SERVICE when you need an appliance tended to. Our Capital Range is back at 100% now that MATT'S has made the repair. We will definitely use Matt's when the need arises again! The price was fair and not a "gouge" as a bonus.