I placed an online order on a Monday evening. Their website was good, and their selection was…read moreadequate. That's one star. My credit card was billed immediately and I received the "order confirmation" email. Tuesday morning I called to ask about other sizes that weren't shown on the website, and they discovered they actually didn't even have the size I originally ordered. Solution: the supplier has one of the other sizes I asked about, so they would get the order underway, and let me know about shipping that day. Later that day, no word from Kelly's. I called, they said sorry, we got the new size from the supplier, it'll be shipped soon. Checked back Wednesday afternoon... the new order will be shipped today. Checked back before end of business hours... the order will be shipped "today," and I would get an email with a tracking number either immediately or Thursday morning. Checked back Thursday afternoon... this item was actually unavailable as well, even after they said it would already be shipped. Asked for money back, was told "yes no problem", and as of the following morning as I write this, I do not see the reversed charge yet, but I can only assume that this is something they will not screw up. After all of this, I got two things from Kelly's: the confirmation email, and that Thursday afternoon phone call, which was only made after I asked in an email for them to call if they were not going to have a tracking number for me. The rest of all of the dialogue and information was prompted by me calling the shop. To be fair, the supplier's problems on that backup order, if that's what was actually happening, were not Kelly's problems, and that would be on the supplier. Also, Kelly's website does say that they may take up to four business days to process an order, which I should have caught. But that is unacceptable if it is the type of place that can and will charge a credit card immediately. Overall, the lack of any more stars is because of terrible communication, and only slightly better customer service.

Believe it or not, but in a city that proves time and time again that patience is a virtual, Laredo…read morehas a store that provided some of the best customer service that I have even seen. The service was so good that even their very own staff was surprised by the service we received. Thank god for that salesperson. Sorry I don't remember your name to give you the credit you deserve but you made us a return customer. Check it out Laredoans. My brother had given my sister in law some money to look for a pair of boots on Saturday that turned into a horrific experience after visiting several western stores in Laredo. To make matters worse her shopping experience ended terribly. Not only she couldn't find the right pair of boots she ended up settling for an outfit to only find out her card was denied. Turns out there was suspicious activity on her account and the bank seized her account till she was able to clear this issue up(thanx for looking out wells fargo). The sales rep told her they could hold it for her to come back and let anyone know that they were holding an outfit for her.This is were the cool part comes in. It was Tuesday until this mess was cleared up. I show up to pay for the outfit and the staff on duty gave me hassle saying that the longest they hold items was for a day but someone out of no where heard the name and asked me to wait a minute. He comes out from the back with her outfit and the rest of the staff was in shock. They tried to apologize saying they normally don't hold items that long, but by that time I just ignored them and dealt with that employee that understands customer service. Once again I really wished I remembered your name to give you the credit you deserve, but till next time keep offering that excellent service you offered which made us a return customer.

Holster for P365 was poorly fit. Sent it back for replacement, but instead they tried reworking…read morethe same holster. It was returned knicked, dented, with a section crookedly cut out of it and touch up dyed. it looked even worse and should've been thrown away, not returned to a customer. My first and last experience with them.

Ordered a custom IWB holster, with a 6-8 week lead time. It came in 2 1/2 weeks, and is a very…read morewell made, high quality, and comfortable holster. It also looks great, though nobody else really gets to appreciate it, given that it's, well, concealed. Though these holsters are by no stretch of the imagination "cheap", I would say that, at least the one I received is a very good value, and really should last a lifetime. So, solid product, great quality, good service. What more could you ask for?

They were not open though their website said it was and called them and no return call or text.read more

Crazy metal sculptures! This is such a cool shop for stuff…read morethat's been imported from across the Rio Grande. They have this niche here- of weird, large scale metal art. They've got some talented guy with a blow torch and a welder who goes around cutting up all sorts of metal into the shapes of life sized giraffes, llamas, palm trees, cacti, agave- you name it. I ended up taking home a skillfully made metal cowboy boot bird house, and a sign that celebrates Iowa State University, of all places. The staff was friendly and answered all sorts of questions. They have some weird merchandise- my favorites were the Groot planters, the llamas, and the clay statues of the head (only) of Michelangelo's David. Wouldn't it look good with a fern in the top of David's head? They have all sorts of giant, weird, beautiful metal art. If this is your thing, they have the goods!

This goodwill is vey overpriced. For example: a tiny candle holder the size of a big shot glass was…read moretwo dollars. There were broken toys for $4.99. A really worn out old photo album for $9.99. I literally bought two planting pots for $1.99 each but the old price was still on them With a huge original sticker that read $.88. They had the nerve to raise it to $1.99. When I pointed this out to the cashier they were just as annoyed as I was. They also agreed with me that the prices were way too high on some merchandise. Seriously, who is pricing these things? Whoever it is is really off the mark. I go to thrift stores because I like cool unique knickknacks. But what about the people that really need these things? Really overpriced. Please... it's a freaking goodwill.

Laredo, Texas's Goodwill has always been too expensive, also selling broken items for way too much…read more Furniture is also priced too high.

What a hidden gem in downtown Laredo. Prices are more than competitive than large stores. Loved the…read moreattention the associates spent with me and my wife. Owner came out and greeted us and also helped in picking up jewelry pieces. This will be a definite stop when shopping for gifts for men and women. Loved this store.

Polly Adams is a staple in Laredo. This local business has the best customer service with a team of…read moresales women that are not only very knowledgable about their products, but are very friendly. If you need a beautiful gown for an event or some stylish skinny jeans, Polly Adams is the place to go. The store is luxurious yet comfortable with strategically place lounging chairs. And if you're a Brighton lover, Polly Adams has a great collection ranging from pendants to earrings.

The flowers are always beautiful and the owner always takes very good care of its customers. If I…read moreever have to buy flowers she will be my first call. I bought a several flowers from her and the flowers were so beautiful. Gracias Ms Narvaez. De parte de Patricia (Paty). She has a wide selection.

Dresses were beautiful. Not the problem. But you might as well help yourself. The staff was so…read morebothered by us being there and while we were trying on dresses the sales lady actually turned off the lights in the dressing room. We literally tried on dress on and she came up and said, "do you want to take it?" We we're trying to look at more but we felt so uncomfortable we just ended up leaving. Overall just bad experience so.

This is by far the best bridal salon my sister and I visited to shop for my niece's quince dress…read more The staff here are thoroughly professional and extremely helpful. The manager here is a genuinely good person who takes his time to show you different outfits and what stood out most about Mr. Ariel Gómez is the fact that he is interested in knowing his customers and finding them what they need. He isn't pushy or salesman-like that you find at other stores. He is passionate about his work and he spends time knowing his client's needs and finds them a perfect fit of what they are looking for. My sister and I looked at 26 different places in the span of three or four months. This is the only store where we found value for our money and exquisite style of bridal and Quincé clothing line. I recommend this store to anyone who is looking for value for their money's worth and a respectful shopping atmosphere. Thank you La Sposa Team! You're truly the best in Texas!!!!