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    Guerreros Contracting

    4.8 (12 reviews)
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    Review Highlights - Guerreros Contracting

    He serviced and repaired our gas fireplace quickly and took the time to address all of my questions patiently.

    Mentioned in 3 reviews

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    Xcel Energy

    Xcel Energy

    1.3
    (278 reviews)

    So, to start off, I'm going to say that we've struggled to pay our Xcel bill for years. It's…read moreexpensive. We've talked with a lot of people in Customer Service about payment arrangements. However, recently, we got a man named "Blake" who absolutely refused to help us. He informed us that our 'only' option was to call Energy Assistance...who promptly denied us because of how much we make. The issue here isn't that we don't make ENOUGH, it's that our bills are higher than what we make most months. We called back and tried again. Blake. Who again informed us that there was absolutely nothing he could do, even though Energy Assistance was unwilling to work with us. Call again the next day, and we get Ryan. Ryan instantly set us up with a payment arrangement, no questions asked, and was extremely kind while doing it. So, long story short. It depends who you get for help, and I really hope you don't get Blake.

    Lisa didn't take the time to explain to me what my concerns were after I explained to her what my…read moreissue was. She listened and the deemed me as someone who wasn't a customer with concerns. She wouldn't answer any of question but was quick to hang up on me. Or should I say end the call like she said. Lisa at midco was very rude, very short, not happy to explain, didn't answer my questions about my account and the fees/credits. Wouldn't transfer to a supervisor. Seems to hate her job. People like this shouldn't work in Customer service positions. I did the help I needed after dealing with Miranda then Lisa. I can't remember the 3rd lady I spoke to was up beat, friendly, explained everything and much more, was even able to credit my account for the late fee.

    The Gas Connection

    The Gas Connection

    3.7
    (62 reviews)

    I closed on my new house last Wednesday and discovered a "major" gas leak Thursday morning…read more "WELCOME HOME," said the Universe. Long story short: the guy from Xcel may or may not have recommended TGC to me, and it's obvious why. They're the BEST. Everything from their customer service to their service to their follow-up to everything-in-between was/is FIVE STARS. This situation could've been a lot worse for me, and while I was super upset that I had to deal with something like that on Day One, TGC kissed the booboo and made it all better to the point where I was smiling and laughing as I was writing the check. When does that ever happen? Big Ups to Don and Tom for fixing my gas leaks, and Mike in the office, for taking care of me overall. You guys are amazing, and I will absolutely go nowhere else in the future!! Thank you!

    Trying to schedule a cleaning and checkup on our gas fireplace was more complicated than our…read moremortgage application. The scheduler (Sherri) also exhibited some pretty severe passive aggressive tendencies when I told her that I hadn't gotten her phone call on the day of our 2nd appointment (and 2nd cancelation) and I called to ask when the technician might be coming by. I live in Boulder in a known cell tower dead zone and often miss calls or drop calls midway. She was snarky when I told her that I hadn't gotten her call. I gave her my daughter's cell phone as a backup in case she had trouble reaching me for my 3rd scheduled make-up appointment. When I didn't get that call but she reached my daughter my daughter called me and asked me what her problem was bc she was so snarky with her. So I got the third makeup appointment booked and decided that I would check other places as I really was starting to wonder about this place and their other negative Yelp reviews reinforce the feeling that I got from my 3-4 contacts with this outfit. Got booked with a terrific company, A Brighter Glow in Brighton and had the best experience on the phone with an immediate confirmation and followup text and the tech Roy was professional and prompt and meticulous. I will be a repeat customer of theirs and the contrast in professionalism and customer care is like night and day with The Gas Connection. I am sure that they would have cancelled on me the 3rd time and I am glad that I don't have to deal with Sherri ever again.

    Black Hills Energy

    Black Hills Energy

    1.2
    (44 reviews)

    I had previously subscribed to some warranty program through Black Hills Energy. Turns out this is…read morea subcontractor for Black Hills. I got a SEPARATE invoice from Home serve today for the first time. It was a bill for 3 separate services through Home Serve. i called Black Hills who explained that Home Serve is a separate company, but he could transfer me. He also gave me the number. When he tried the the transfer, I heard the number was no longer in service. The number worked, and I got a live agent, Monique, with no last name. My records show I cancelled in May 2024. Her records concurred, but that I changed my mind!!! NO. She was to cancel my account immediately and confirm via email. She was also to send the signed renewal she said she had as well as an updated copy for each year. I got nothing!! I called back and only get a recording asking me to rate the agent. These people sound like scam artists to me. I expect Black Hills to vet their subcontractors better than this. When I owned a business, I was responsible for my subcontractors. .

    We have been customers of black hills energy since we moved to Fountain CO. Our current address…read moresince Sep 2001. We signed up for.the "Appliance Protection Program" ever since. Covered Washer & Dryer, dishwasher, refrigerator, furnace and AC. Today I called about a dryer repair and was told we only have Water & outside lines. They have NO record.of us ever having any services. I told the guy I spoke to, Jose, that we have had somone out for all services. They have NO record of it. So WHO deleted our pasted history??? They said I could sign up today for $49.99 mo they but have to wait 30 days for service. They are charging higher prices and the service is getting less and less. Very, very unhappy customer here. Then I looked up reviews and see other people submitted complaints. I also send in a complaint to the BBB. Lousy services....

    Guerreros Contracting - fireplace - Updated August 2026

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